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Getting Started with IRP Admin

The IRP has a comprehensive — yet intuitive — administration console that enables you to control every aspect of your IRP using one central system. Most IRP users refer to this system simply as ‘IRP Admin’. It is also sometimes called the ‘back end’ to differentiate it from your customer-facing website — the ‘front end’ of your IRP.

IRP Admin is designed for the Microsoft ASP.NET framework and so every Admin page has an aspx extension, for example Orders.aspx, Models.aspx, ShippingRules.aspx, and so forth. The aspx extension stands for ‘Active Server Page Extended’.

This topic covers the following areas:


Logging In and Logging Out of IRP Admin

Logging In

To access your IRP Admin, follow these steps:

  1. Start a web browser and enter https://Your-IRP-Website/Administration/Login.aspx in the address bar. Immediately, you are presented with the IRP Login Screen:

    IRP Admin Login screen

    Notice that you can also go to the IRP World Resource Centre by clicking the ‘globe’ icon on the Login Screen.
  2. Type in your username and your password. Your username and other user permissions will have been set up at deployment time and are based on the Admin User Group to which you belong. Your User Group further determines the administration sections within IRP Admin that you can see. This is one of your IRP’s many important security features — users only have permissions that are appropriate for their role.
  3. To proceed, click the Login button.
    You will see the following screen as the IRP configures your system:
  4. IRP Admin start-up screen

  5. Finally you will see the IRP Admin interface containing all the administrative areas. The section of IRP Admin that you see when you first log in is determined by the Admin Home Page setting in your Admin User account.

Logging Out

To log out of IRP Admin, follow these steps:

  1. Click the Edit button in the top-right corner of IRP Admin. The menu expands downward and you will see the Logout button appear:
  2. IRP Admin Logout button

  3. Click the Logout button.
    You will be returned to the IRP Admin Login screen.

Finding Your Way Around IRP Admin

The main navigation areas in IRP Admin are as follows:

  1. Top Navigation & Alerts Menu
  2. Left Navigation
  3. Bottom Navigation
  4. Centre Sections

Top Navigation and Alerts Menu

At the very top of IRP Admin, you will see the following tabs in a row:

IRP Admin Top Navigation
  • New Order
    Click this button to take you directly to the Orders page. From here you can see all your new, in-progress and completed orders.
  • Price Matches
    Click this button to take you directly to the Price Matches Requests page. From here you can see any price match requests that visitors have made on products they have seen at a cheaper price on another website. You can then approve or reject the requests.
  • Live Chat
    Click this button to engage with website visitors who have requested a Live Chat session.
  • Alerts
    Click the Alerts button and it will expand downward. You can then select form the following menu options (note that you may not see all of these options, depending on your IRP configuration):
    • New Trade Orders: Click this button to process new Trade orders. This will take you directly to the Orders page in IRP Admin, specifically showing Trade orders. See B2B Overview for more information.
    • Trade Customers Awaiting Approval: Click this button to see the list of customers who are awaiting approval as Trade Customers. This means that their Account Status setting (under ‘Trade Settings’ on their CustomerEdit.aspx page) has a status of ‘Awaiting Approval’. This will take you directly to the Trade Customers page in IRP Admin. See Trade Customers for more information.
    • Uninvoiced Trade Orders: Click this button to see a list of Trade orders that have been dispatched but that do not have invoices. From this page you can proceed to create invoices for those orders. See B2B Overview for more information.
    • Requesting Trade Drop Shipping: Click this button to see a list of Trade Customers who have requested drop shipping. This means that their Drop Shipping Status setting (under ‘Trade Settings’ on their CustomerEdit.aspx page) has a status of ‘Requested’. From this page you can change their status to ‘Enabled’ or ‘Not Enabled’. You can also upload a drop shipping logo for the customer. See B2B Overview for more information.
    • Trade Orders Overdue Invoices: Click this button to see a list of Trade Orders that have overdue invoices. From this page you can proceed to follow up on the invoices. See B2B Overview for more information.
    • Click & Collect Orders: Click this button to process new Click & Collect orders. This will take you directly to the Orders page in IRP Admin. The Click & Collect feature allows your customers to pick up their items at a collection location rather than having them delivered to their home.
    • Questions: Click this button to answer product-specific questions that have been asked by customers. This will take you directly to the Questions & Answers page in IRP Admin. When you have answered the question, you can post the question and answer on the website and also email the visitor who asked the question.
    • Reviews: Click this button to approve or reject product reviews from customers. This will take you directly to the Reviews page in IRP Admin. Online reviews have gained in importance. An online review may cement a customer’s decision to buy, or indeed provoke them to ask a question regarding the model.
    • Link Exchangers: Click this button to approve or reject new link exchangers. This will take you directly to the Link Exchangers page in IRP Admin. Link Exchangers are a good way to advertise your website on another website. In return, you advertise the other site on your site.
    • Stock Notifications: Click this button to see in-stock items for which customers have requested an email alert. This will take you directly to the Stock Notifications page in IRP Admin. From here you can tailor the content of the notification emails to send to your customers.
    • Customer Contacts: Click this button to answer queries from your customers. This will take you directly to the Customer Contacts page in IRP Admin. It is important to respond to customers to develop and maintain your reputation for good customer service.
    • Dropped Baskets: Click this button to see what customers have left in their baskets without checking out in the last 30 days. This will take you directly to the Dropped Baskets page in IRP Admin. You can then choose to set up an email schedule to contact those customers and hopefully win back their custom.
    • Postage Exceptions: Click this button to go directly to the Postage Exceptions page in IRP Admin. You use this section to highlight Orders that have not met the criteria set in the Shipping Rules in your IRP.
    • Shipping Methods Low in Codes: Click this button to adjust shipping methods that are running low on codes — this applies only when Royal Mail is enabled. Royal Mail provides a range of codes in advance and each time the IRP generates a label for a parcel it uses a code. This alert lets you know that you need to contact Royal Mail for another range of codes in the near future. Clicking this link will take you directly to the Shipping Methods page in IRP Admin.
    • Unmatched Search Terms: Click this button to view the customer search terms that have not returned any results. This will take you directly to the Unmatched Terms page in IRP Admin. From here you can create search aliases or reserve the search term. This could help increase your conversion rate.
    • Active Models Missing Attributes: Click this button to view active models that are missing attribute values in your IRP. This will take you directly to the Models page in IRP Admin. It is important to have attributes such as colour and size options set for all of your products, especially if they are active on your website. Otherwise you could confuse visitors and discourage them from returning to your site.
    • Amazon Orders Download Failed: Click this button to view Amazon Marketplace Order IDs that have failed to download correctly. These may occur due to instability in the Amazon API (this is outside of the IRP’s control). This will take you directly to the Amazon Marketplace page in IRP Admin.
    • Configured Feeds: Click this button to view the feeds that are configured in your IRP to update PPC (Pay Per Click) third parties such as Google, Bing, affiliates and comparison sites. This will take you directly to the Feeds page in IRP Admin.
    • Geo Location Mapping Enabled: Click this button to view or upload geo location country mapping data to your IRP. This will take you directly to the Geo Location page in IRP Admin. You can then apply country and currency user settings automatically when a customer visits your site.
  • Quick Find
    This is your primary — and very powerful — means of finding specific items within IRP Admin. If you click in the search bar, a drop-down list of search criteria appears on the left side of the box. This allows you to search within the following areas of IRP Admin:
    • Products
      • Models
      • Stock ID
      • Stock EAN
      • Stock Part Code
      • External Stock ID
    • Orders
      • Order ID
      • Order Surname
      • Order Postcode
      • Email Address
    • Customers
      • Customer ID
      • Customer Email
      • Customer Surname
      • Customer Postcode
    • Translations
      • Translation Small
      • Translation Large
    • Vouchers
      • Voucher Code
  • Insight
    Click this button to take you directly to the Real Time Insights page in IRP Admin. This is one of the most powerful features of your IRP. From here you can view individual and cumulative customer activity on the front end of your website. You can see where your visitors are coming from, what pages they are browsing, what they have in their baskets, what devices they are using and many other valuable pieces of information. You can generate heatmaps to discover exactly how visitors are using your pages. All of this information can potentially inform your decisions regarding your interface, your products and pricing and ultimately your key business strategy.
  • Edit
    Click this button and the menu will expand downward. You can then select what information you want to make visible on the top navigation bar:
    IRP Admin Logout button

    The Edit menu allows you to display the Trade bar, Orders bar, the Stock Control bar, Products bar, the Emails bar, the Customers bar, the Interface bar, the Shipping bar, the Financial Information bar or none at all. You can also choose to display the Quick Links menu in the lower-left navigation menu. This is a way to ‘bookmark’ pages within IRP Admin so that you can access them quickly at any point. IRP Admin will remember the setup of the top navigation for all of your subsequent logins.

Trade Bar

You can see at-a-glance information about your B2B trade system using the Trade bar at the top of your IRP Admin screen:

Trade alert bar

The bar shows the following details:

  • Customers To Approve: This shows the number of customers awaiting approval as trade customers in your system. Click this button to take you to the TradeCustomers.aspx?AwaitingApproval=True page in IRP Admin. Here you can see the list of customers who are awaiting approval as Trade Customers. This means that their Account Status setting (under ‘Trade Settings’ on their CustomerEdit.aspx page) has a status of ‘Awaiting Approval’. From this page you can change their status to ‘Approved’, ‘Suspended’, ‘Rejected’ or ‘Not Trade Account’. For more information, see the B2B Overview help topic.
  • Orders Missing Invoices: This shows the number of Orders Missing Invoices in your system. Click this button to take you to the Orders.aspx?TradeOrdersAwaitingInvoice=true page in IRP Admin. Here you can see a list of Trade orders that have been dispatched but that do not have invoices. From this page you can proceed to create invoices for those orders. For more information, see the B2B Overview help topic.
  • Overdue Invoices: This shows the number of Overdue Invoices in your system. Click this button to take you to the Orders.aspx?TradeOrdersOverdueInvoice=True page in IRP Admin. Here you can see a list of Trade orders that have invoices overdue. From this page you can proceed to follow up on the invoices. For more information, see the B2B Overview help topic.
  • Drop Shipping Requests: This shows the number of Drop Shipping Requests in your system. Click this button to take you to the TradeCustomers.aspx?DropShippingRequested=True page in IRP Admin. On this page you can see a list of Trade Customers who have requested drop shipping. This means that their Drop Shipping Status setting (under ‘Trade Settings’ on their CustomerEdit.aspx page) has a status of ‘Requested’. From this page you can change their status to ‘Enabled’ or ‘Not Enabled’. You can also upload a drop shipping logo for the customer. For more information, see the B2B Overview help topic.
  • Product Export Requests: This shows the number of Product Export Requests in your system. Click this button to take you to the TradeCustomers.aspx?ProductExportRequested=True page in IRP Admin. On this page you can see a list of Trade Customers who have requested products to be exported. From this page you can change their status to ‘Requested’, ‘Enabled’ or ‘Not Enabled’. If set to Enabled, this customer will be allowed to download an extended product information file, which contains images and descriptions, in addition to their prices. For more information, see the B2B Overview help topic.

Orders Bar

The Orders bar shows the following details:

IRP Admin Orders bar
  • New Orders: This shows you at a glance how many new orders you have. Click this button to go directly to the Orders.aspx?Status=New page in IRP Admin.
  • Collections: This shows you at a glance how many new Click & Collect orders you have. Click this button to go directly to the Orders.aspx?Status=ClickAndCollect page in IRP Admin.
  • On Hold Orders: This shows you how many orders that you have on hold. Click this button to go directly to the Orders.aspx?OrderStatus=OnHold page in IRP Admin.
  • Approved Orders: This shows you how many approved orders you have. Click this button to go directly to the Orders.aspx?OrderStatus=Approved page in IRP Admin.
  • Payment Issues: This shows you how many payment issues you have. Click this button to go directly to the OrdersPaymentProblems.aspx page in IRP Admin.
  • Pending Payments: Hover over this button to see a list of payments that are pending for the payment types you have in your system, for example RealEx and WorldPay. Click this button to go directly to the Orders.aspx?ThirdPartyPaymentsWaitingFor= page in IRP Admin.

Stock Control Alert Bar

You can see at-a-glance information about your stock using the Stock Control alert bar at the top of your IRP Admin screen:

Stock Control alert bar

The bar shows the following details:

  • Low Stock: This is the total number of products with levels lower than their corresponding minimum stock level, and therefore due to be reordered.
  • Pending Goods In: This is the total number of open purchase orders awaiting goods in.
  • POs to Authorise: This is the total number of new purchase orders awaiting authorisation.
  • Transfers: This is the total number of pending stock transfers (both incoming and outgoing).
  • Stock: This is the total cost price (the amount paid to your Suppliers) of all stock held in all of your stock locations.
  • Turn: This is the turn rate for all stock based on the average sales velocity over the previous 6 months. It will take approximately this period of time before you sell all stock items.
  • Location: This is your current stock location. This location is also displayed in the bottom navigation bar. You can click this button to change location.

To see additional stock information, click the ‘down’ arrow on the right side of the alert bar. This displays the following information:

Stock Control alert bar expanded section

This displays:

  • The value of your stock at each of your stock locations.
  • Details of credit limits or the amount owed for each of your suppliers.
  • Details of any transfers of stock between your stock locations.
  • Details of items that are low in stock.
  • Details of purchase orders.

Products Bar

You can see at-a-glance information about your products using the Products bar at the top of your IRP Admin screen:

Products alert bar

The bar shows the following details:

  • Active Models: This shows the number of active models in your system. Click this button to take you to the Models.aspx page in IRP Admin. Here you can see a list of all the active models that you have in your system. For more information, see the Models help topic.
  • Active Brands: This shows the number of active product brands in your system. Click this button to take you to the Brands.aspx page in IRP Admin. Here you can see a list of all the active product brands that you have in your system. For more information, see the Brands help topic.
  • Active Categories: This shows the number of active product categories in your system. Click this button to take you to the Categories.aspx page in IRP Admin. Here you can see a list of all the active product categories that you have in your system. For more information, see the Categories help topic.
  • Stock Notifications: This shows the number of stock notifications in your system. Click this button to take you to the StockNotifications.aspx page in IRP Admin. On this page you can see a list of all current stock notifications that have been requested by visitors. For more information, see the Stock Notifications help topic.
  • Models Missing Attributes: This shows the number of models that are missing attributes in your system. Click this button to take you to the ModelsAttributes.aspx page in IRP Admin. From here you can scroll through your models to see which ones are missing attributes. For more information, see the Attributes help topic.
  • Missing Images: This shows the number of missing images in your system. Click this button to take you to the Models.aspx page in IRP Admin. From here you can scroll through your models to see which ones are missing images. For more information, see the Models help topic.

Emails Bar

You can see at-a-glance information about your emails using the Emails bar at the top of your IRP Admin screen:

Emails alert bar

The bar shows the following details:

  • Sent Emails (Last Month): This shows the number of emails that you have sent in the last month. Click this button to take you to the Emails.aspx page in IRP Admin. On this page you can see a list of all the system emails that you have sent in the last month. For more information, see the Emails help topic.
  • Remarketing Schedules: This shows the number of remarketing schedules in your system. Click this button to take you to the EmailRemarketingSchedules.aspx page in IRP Admin. On this page you can see a list of all the email remarketing schedules that you have configured in your system. For more information, see the Email Remarketing help topic.
  • Email Profiles: This shows the number of email profiles in your system. Click this button to take you to the EmailProfiles.aspx page in IRP Admin. On this page you can see a list of all the email profiles that you have configured in your system. For more information, see the Email Profiles help topic.
  • System Emails Not Active: This shows the number of inactive system emails in your system. Click this button to take you to the SiteEmails.aspx page in IRP Admin. On this page you can see a list of all the system emails that you have configured in your system. For more information, see the System Emails help topic.
  • Mailing List Segments Count: This shows the number of mailing list segments in your system. Click this button to take you to the MailingListSegments.aspx page in IRP Admin. From here you can scroll through the segments in your email database. For more information, see the Mailing List Segments help topic.
  • Email Orders (Last Month): This shows the number of email orders in the last month. Click this button to take you to the Emails.aspx page in IRP Admin. From here you can see the orders that have been placed as a result of emails within the last month. For more information, see the Emails help topic.

Customers Bar

You can see at-a-glance information about your customers using the Customers bar at the top of your IRP Admin screen:

Customers alert bar

The bar shows the following details:

  • New Customers: This shows the number of new customers in your system. Click this button to take you to the Customers.aspx page in IRP Admin. On this page you can see a list of all the new customers that you have configured in your system. For more information, see the Customers help topic.
  • Customers: This shows the number of customers in your system. Click this button to take you to the Customers.aspx page in IRP Admin. On this page you can see a list of all the customers that you have configured in your system. For more information, see the Customers help topic.
  • Guests: This shows the number of guest customers in your system. Click this button to take you to the Customers.aspx page in IRP Admin. On this page you can see a list of all the guest customers that you have configured in your system. For more information, see the Customers help topic.
  • Repeat Customers: This shows the number of repeat customers in your system. Click this button to take you to the Customers.aspx page in IRP Admin. On this page you can see a list of all the repeat customers that you have configured in your system. For more information, see the Customers help topic.
  • Customers on Mailing List: This shows the number of customers on mailing lists in your system. Click this button to take you to the MailingList.aspx page in IRP Admin. From here you can scroll through the list of customers on your mailing lists. For more information, see the Mailing List help topic.
  • Customer Contacts: This shows the number of customer contacts in your system. Click this button to take you to the ContactUsResponses.aspx page in IRP Admin. From here you can see the questions that customers have asked using the Contact Us feature on the IRP. For more information, see the Customer Contacts help topic.

Interface Bar

You can see at-a-glance information about your interface using the Interface bar at the top of your IRP Admin screen:

Interface alert bar

The bar shows the following details:

  • Banners: This shows the number of banners in your system. Click this button to take you to the Banners.aspx page in IRP Admin. On this page you can view and modify the various banners that you have configured in your system. For more information, see the Banners help topic.
  • Custom Content Pages: This shows the number of Custom Content Pages in your system. Click this button to take you to the CustomContentPages.aspx page in IRP Admin. On this page you can view and modify the various types of Custom Content Page that you have configured in your system. For more information, see the Custom Content Pages help topic.
  • Homepages: This shows the number of home pages in your system. Click this button to take you to the Homepages.aspx page in IRP Admin. On this page you can view and modify the various types of home page that you have configured in your system. For more information, see the Home Pages help topic.
  • Navigation Tabs: This shows the number of navigation tabs in your system. Click this button to take you to the NavigationTop.aspx page in IRP Admin. On this page you can view and modify the top tabs on your website. For more information, see the Navigation -Top Tabs help topic.
  • Missing Small Translations: This shows the number of missing Small Translations in your system. Click this button to take you to the TranslationsSmall.aspx page in IRP Admin. From here you can see the missing Small Translations in your system. For more information, see the Small Translations help topic.
  • Missing Model Translations: This shows the number of missing model translations in your system. Click this button to take you to the TranslationsModels.aspx page in IRP Admin. From here you can see the models that are missing translations in your system. For more information, see the Model Translations help topic.

Shipping Bar

You can see at-a-glance information about your shipping using the Shipping bar at the top of your IRP Admin screen:

Shipping alert bar

The bar shows the following details:

  • Postage Exceptions: This shows the number of postage exceptions in your system. Click this button to take you to the PostageExceptions.aspx page in IRP Admin. On this page you can view and modify the postage exceptions that you have configured in your system. For more information, see the Postage Exceptions help topic.
  • Shipping Restrictions: This shows the number of shipping restrictions in your system. Click this button to take you to the ShippingRestrictions.aspx page in IRP Admin. On this page you can view and modify the shipping restrictions that you have configured in your system. For more information, see the Shipping Restrictions help topic.
  • Shipping Methods: This shows the number of shipping methods in your system. Click this button to take you to the ShippingMethods.aspx page in IRP Admin. On this page you can view and modify the shipping methods that you have configured in your system. For more information, see the Shipping Methods help topic.
  • Shipping Rules: This shows the number of shipping rules in your system. Click this button to take you to the ShippingRules.aspx page in IRP Admin. On this page you can view and modify the shipping rules that you have configured in your system. For more information, see the Shipping Rules help topic.
  • Shipping Zones: This shows the number of shipping zones in your system. Click this button to take you to the ShippingZones.aspx page in IRP Admin. On this page you can view and modify the shipping zones that you have configured in your system. For more information, see the Shipping Zones help topic.
  • Shipping Countries: This shows the number of shipping countries in your system. Click this button to take you to the ShippingCountries.aspx page in IRP Admin. On this page you can view and modify the shipping countries that you have configured in your system. For more information, see the Shipping Countries help topic.

Financial Info

The Financial Information bar shows you some quick financial details about what is happening with your sales figures. If you hover your cursor over ‘Today’s Sales’ at the top-left of the screen, you will see a drop-down list of several sales figures. Click each number to take you to the Orders page.

IRP Admin Sales For Tody Drop-Down List

The figures in the ticker rotate and update to keep you informed at all times:

IRP Admin Financial Information bar
  • Total Sales (All Time) versus Total Costs (All Time) + Overall CPA%.
  • Sales figures this month versus the same month last year + percentage up or down.
  • Sales figures this year versus last year + percentage up or down.
  • Sales figures this month versus last month + percentage up or down.
  • CPA% 2 months ago versus CPA% last month + percentage up or down.

Left Navigation

The left navigation menu is your primary means of finding your way around IRP Admin. All administration areas are displayed in alphabetical order:

IRP Admin Left Navigation

To view the contents of a section, click the plus symbol (+) beside the section heading. If a section contains only a single subsection, there will be no plus symbol beside it.

You can hide the left navigation at any time by clicking the square icon at the top of the menu — this can sometimes help to free up space on a page. You can display the menu again by clicking the same icon:

Left Navigation Menu Hide/Display icon

If you have enabled the Quick Links menu as described previously, it will appear beneath the main left navigation menu:

IRP Admin Quick Links menu

To add links to the Quick Links menu, first go to the section using the main Left Navigation menu, then click the ‘pin’ symbol in the Quick Links area.

You can reposition the Left Navigation menu and the Quick Links menu by dragging and dropping them on top of each other. If for example you want the Quick Links menu to appear above the Left Navigation menu, you can click and hold the cursor on the Quick Links title bar and drag it on to the Left Navigation menu which will then be highlighted in blue:

Dragging and dropping Quick Links menu

If you release the cursor, the Quick Links menu will now appear at the top of the screen. You can move the Left Navigation menu using the same technique.

Bottom Navigation Bar

The bottom navigation contains the following elements to help you easily locate important areas of IRP Admin (note that the availability of some of the features depends on Admin User permissions):

IRP Admin Bottom Navigation
  • View Website: This allows you to view your desktop or mobile site as it appears for any chosen country. Click this button and the following pop-up menu appears:
    View Website Popup Menu

    You can then choose to view your Desktop, Mobile or Trade sites (if enabled) by clicking the appropriate buttons.
  • Users: The number of users currently on the site and the maximum number of users recorded on the site today.
  • Enter Costs: This takes you directly to the IRPStatistics.aspx page in IRP Admin. Here you can enter your digital marketing and channel costs.
  • Place Telesale: This provides quick access button to place a Telesale.
  • Storyboards: This is a link through to the Storyboards section of the IRP.
  • Keynote: This is a link through to the Key Notes section of the IRP.
  • Uncache: This provides quick access button to uncache the website. In general you should uncache the site and reload your browser aftering making any changes in the Admin, in order for your changes to appear on the front end.
  • Mailbox Icon: This is a link through to the Admin Messages section of IRP Admin.
  • Instant Message: This shows you if you have any instant messages to respond to. You also click this button to start a new instant message. See the section below entitled, How To Use Instant Messaging
  • Home Page: This provides quick access to choose your IRP Admin start up/home page.
  • Username: This is your username. Click this button to edit your account on the Admin Users page.

How To Use Instant Messaging

In order for an IRP Admin User to use the Instant Messaging feature, they must have the main Instant Messaging setting enabled in their user account; optionally they can also have sound switched on for the feature:

  • Allow Admin Instant Messaging: When enabled, this admin user will be able to communicate with other admin users via the instant messaging system in the bottom navigation.
  • Allow Admin Instant Messaging Sound: When enabled, a sound will be played when you receive a new instant message within the IRP admin.

To use the feature, follow these steps:

  1. click the Instant Messaging icon in the IRP Admin bottom nav:
    Instant Messaging icon
  2. You will then see a list of IRP Admin users that you can send a message to. You can use the bar at the top of the window to ‘View online only’ or ‘View online & offline’:
    Instant Messaging list of users
  3. You can mute the sound by clicking the ‘speaker’ icon at the top of the window.
  4. To send a message to someone on the list, click the arrow on the right side of their name. If you want to view earlier conversations you have had, click the ‘Show Earlier Messages’ button. Then you can type your message in the lower part of the screen and click the ‘Send’ button to send the message:
    Instant Messaging write a message screen
  5. To close the window, click the ‘x’ icon at the top.

Centre Sections of IRP Admin Pages

The centre sections of IRP Admin screen contain all information grids, buttons, text entry and upload/download functions required for each Admin section.

Common Features

Some of the most common features of pages are as follows:

  • Breadcrumbs are displayed at the top of every IRP Admin page. These allow you to see exactly where you are within the system. You can click on any individual element in the breadcrumb list to go directly to that page. In addition, you can see a list of all of your most recently-viewed pages by clicking the ‘down’ arrow at the end of the breadcrumb list. For example:
  • Breadcrumbs

  • The Search bar is one of the tools that you will use all of the time in IRP Admin. Each page will have specific items that you can search for. When you click in the Search bar, you will see a list of the most recently-used search terms in a drop-down list. Under most Search bars you will also see a link for ‘Other Options’. When you expand this by clicking the plus symbol (+), you can select several other parameters to use for finding the information that you are looking for. The Results drop-down list allows you to select the number of results to show on a page when the information held within a grid exceeds the selected results range. For example:
  • Search bar

  • Action buttons are displayed on the top-right of most sections. For example:
  • Example Action button

  • The Upload function enables you to upload images and external files. For example:
  • Upload function

  • Overview pages are available for several sections of IRP Admin and provide you with a breakdown of key statistics. Here, for example, is the Customer Overview page:
  • Customer Overview page

  • Drop-down menus allow you to select from a range of possible options. For example:
  • Drop-down menu

  • Tabs are also used in sections to split the information and to allow for quick navigation. For example:
  • Tabs

Common Icons and Buttons

There are a number of features that appear consistently within IRP Admin pages to help you with basic functions:


Application Settings button The settings icon links you through to any Application Settings that are associated with the section you are viewing.
Help icon The blue question mark icon appears alongside settings throughout IRP Admin. Hover your mouse cursor over the icon to view more details about a setting.
Email icon The email icon appears in a number of areas relating to the email addresses of customers or suppliers. Click on the link to open your default email client in a new window.
Edit button The Edit button appears on many pages and allows you to update or delete rows that you select.
Run button The Run button allows you to execute a task, for example a programming utility or a common task.
Export data icon The export data icon allows you to download the information that is currently held on screen. You can export using several formats including CSV (comma-separated delimited text file), TSV (tab-separated delimited text file), Pipe (pipe-separated delimited text file), MS Excel and XML (Extensible Markup Language file). Often you can select individual table columns to include in your exported file.
Bar chart icon The bar chart icon, when you click it, shows statistics related to that selection or row within a grid.
Translate button The Translate button appears alongside any settings that can be translated. You can translate into any of the languages that you have configured in your system. When you click the button, a list of your available languages is displayed in a drop-down list. Using this feature is of obvious importance if you want to attract international sales.

Getting Support Using the IRP World Tab

Help is just one click away wherever you are in IRP Admin. Just click the IRP World tab on the right side of your screen and the IRP World ‘lightbox’ will slide out:

IRP World lightbox

You can find the following features on the IRP World tab:

  • Search IRP World Knowledge Base
    You can use the Search bar to find any help topic in the IRP Knowledge Base. As you type, possible search terms are displayed in a drop-down list.
  • Contact Support
    Click this button to open an email in your default email application addressed to your support team.
  • Related Help Topics
    This section shows all help topics within the IRP Knowledge Base that are related to the section of IRP Admin that you are using. Simply click any of the links to take you through to the Knowledge Base article.
  • Knowledge Base
    Click the ‘Click Here’ button to take you directly through to the IRP Knowledge Base.
  • Actions
    (Coming Soon) Click this button to see the actions you need to carry out.
  • IRP World News
    (Coming Soon) Click this button to read news from IRP World.
  • Control Centre
    (Coming Soon) Click this button to open your IRP Control Centre.
  • Give Feedback
    (Coming Soon) Click this button to provide feedback on an IRP feature, enter suggestions or make comments.
  • Get Accredited
    This link takes you through to the IRP Resource Centre where you can sign in, register for IRP exams and become accredited.
  • Customer Support
    (Coming Soon) This link opens a window where you can:
    1. View existing Support Tickets that have been raised for your IRP Support Provider to address.
    2. Create a new Support Ticket for your IRP Support Provider. You can use the ‘highlight’ tools to select specific areas of IRP Admin. Again, there are three easy-to-follow steps involved in the process.
  • Play Button
    (Coming Soon) Click this button to hear your latest DeepAgent analysis.

To close the IRP World tab, click either the tab handle again or simply click anywhere outside of the lightbox.




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IRP Commerce is a Trading Name of Export Technologies Limited, a Deloitte Fast 50 Company five times: 2010, 2011, 2012, 2013 & 2014   Deloitte.