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Guidelines for Great Customer Service
Disney's Guest Service Guidelines provide some inspiration for maintaining excellent customer service.
Conversion & Retention
Published: 12 Apr 2017
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Digital Native vs Bricks and Mortar: Successful Fashion Ecommerce Sites
In order to glean an idea of where this success is coming from, we take a look at two successful businesses, with differing USPs and business models.
Conversion & Retention
Published: 28 Jul 2015
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The Importance Of Your ‘About Us’ Page
As far as closing a sale is concerned, your ‘About Us’ page might be one of the most important pages on your website. Follow our tips to make your ‘About Us’ page the best it can be.
Conversion & Retention
Published: 15 Jun 2015
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Irasshaimase
Take pride in your online store as if you were welcoming every customer with a polite Japanese bow....
Inspiration & Opinion
Published: 10 Oct 2014
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Traffic, Conversion & Retention
Sales will not grow unless you understand, and have a dedicated approach towards, the key areas involved in Traffic Generation, On Site Conversion and Customer Retention.
Conversion & Retention
Published: 24 Oct 2013
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Ecommerce Fundamentals
Ecommerce is the fastest-growing area of business, supercharged by innovations in technology and changing consumer behaviour.
Ecommerce Fundamentals
Published: 24 Oct 2013
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