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Guidelines for Great Customer Service

Disney's Guest Service Guidelines provide some inspiration for maintaining excellent customer service. Here are some tips on how you can use the IRP to keep your customers satisfied.

Conversion & Retention

Published: 12 Apr 2017

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Digital Native vs Bricks and Mortar: Successful Fashion Ecommerce Sites

Fashion ecommerce remains one of the most lucrative markets. In order to glean an idea of where this success is coming from, we take a look at two successful businesses, with differing USPs and business models.

Conversion & Retention

Published: 28 Jul 2015

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The Importance Of Your ‘About Us’ Page

As far as closing a sale is concerned, your ‘About Us’ page might be one of the most important pages on your website. Follow our tips to make your ‘About Us’ page the best it can be.

Conversion & Retention

Published: 15 Jun 2015

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Irasshaimase

Take pride in your online store as if you were welcoming every customer with a polite Japanese bow....

Inspiration & Opinion

Published: 10 Oct 2014

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Traffic, Conversion & Retention

Sales will not grow unless you understand, and have a dedicated approach towards, the key areas involved in Traffic Generation, On Site Conversion and Customer Retention (TCR).

Conversion & Retention

Published: 24 Oct 2013

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