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Alternative Payment Methods

How Tos (2)

NOTE: Customers require an IRP Licence to use the Alternative Payment Methods functionality.

For an overview of other features that require a licence, see IRP Licences.

You can find this section under Payment Processing > Alternative Payment Methods in the IRP Admin left navigation menu.

You can set up APMs to work on a Currency - Billing Country basis. Once configured, if a Currency and Billing Country combination matches an APM Account (linked to an APM) which has been enabled for the same combination, the Method will appear in the Payment Options stage of the checkout.

Overview

Alternative Payment Methods (APMs) powered by WorldPay are available to licence across Desktop, Mobile and Private Sale versions of the IRP platform.

Using APMs is key to expanding your business internationally - you need to consider how customers in certain geographical regions prefer to pay online as there are in excess of 300 different types of payment in the world of ecommerce. These non-card APMs can be your customer's preferred method of payment and may represent a higher percentage of ecommerce sales when compared to payment by card.

By offering APMs you are likely to benefit from increased sales and you will appeal to previously unreachable international markets. Additional security features will help to protect you and your customers from fraud. You may notice that chargebacks are dramatically decreased due to fund availability verification and real-time account validation.

Your international customers will benefit by having more payment options available to them – ones which they recognise and are comfortable with. They can use their domestic payment solution whilst shopping on your foreign-based website. They will have no concerns about credit card payments and the additional security steps are likely to increase their confidence in making purchases.

APM Orders

The IRP handles the two way communication between itself and WorldPay. Once payment has been made on WorldPay's hosted payments page, they will redirect to the IRP where the payment status will be logged before updating the Customer's Order accordingly. Only Authorised payments will result in Orders being placed in the New status. The Authorised payment status guarantees that payment has been received. Any Orders that have yet to be Authorised will be placed in a holding status which can be queried to determine if the payment has been successful.

Here is an example front-end /Secure/PaymentDetails.aspx page that a customer from China might see (note that you define the content of this page on the AlternativePaymentMethodEdit.aspx in IRP Admin):

APM Payment Details Page

The customer will also see their chosen payment method when they proceed through to the /Secure/OrderSummary.aspx page.

You can manage orders as normal from the Orders listing page or from the Order Manage page (OrderManage.aspx). Most APM Orders will be inserted with the Pending status 'New Pay By Alternative Payment Method' - see the example OrdersPendingPayments.aspx page below - however these will be automatically updated via WorldPay's Order Notification service if configured correctly in the WP MAI. You can also check Pending WorldPay Orders by performing Payment Checks either manually or through the 'Check Pending Alternative Payment Method Orders' Common Task.

APM Pending Orders

You can use the following buttons:

  • Cancel Pending Alternative Payment Method Orders older than X days: This cancels any Alternative Payment Method Orders with the 'New Pay By Alternative Payment Method' Status that are older than the entered number of days.
  • Perform Status Check for ALL Pending Alternative Payment Method Orders: This performs a Payment Status Check on All Alternative Payment Method Orders with the 'New Pay By Alternative Payment Method' Order Status.

Refunds are possible for Alternative Payment Method Orders although overcharging is not currently available and would have to be carried out via Card.

Pending Payments are also displayed in the Order Alert Bar at the top of the Admin (if you have enabled this via the 'Edit' button in the top-right corner of IRP Admin). The button below shows that there are 7 payments in total pending:

Pending Payments

If you hover over this button, a breakdown of the pending payments will be displayed.

Pending Payments

AlternativePaymentMethods.aspx Page

The AlternativePaymentMethods.aspx page appears as follows:

APM Page

You can see the following details in the main grid:

  • ID: This is the unique IRP identifier for this Alternative Payment Method, added automatically by the IRP.
  • Name: This is the name of this Alternative Payment Method. This is what is displayed on the website front-end to customers able to select this method.
  • Admin Name: This is the name of this Alternative Payment Method. Please Note, this is what will be displayed on the website front-end to users able to select this method.
  • Method Code (WorldPay): This is the WorldPay Method Code for this Alternative Payment Method.
  • Button Image: This is the current button image for this Alternative Payment Method that is displayed on the Payment Details page of the Checkout Process.
  • Icon Image: This is the current icon image for this Alternative Payment Method that is displayed on the Order Summary section of the Checkout Process.
  • Edit: Click this button to go to the AlternativePaymentMethodEdit.aspx page. From here you can edit all the details of an existing APM. For more details, see How to Add or Edit an Alternative Payment Method (APM).

At the top of the page you can use the following buttons:

  • Transactions: Click this button to go to the AlternativePaymentMethodTransactions.aspx page. Here you can see lists of all the APM transactions in the system and you can drill down to examine each transaction in greater detail on the AlternativePaymentMethodTransactionDetails.aspx page where you can see the response content and other information. For more details, see How to View Alternative Payment Method (APM) Transaction Details.
  • Accounts: Click this button to go to the AlternativePaymentMethodAccounts.aspx page. For each APM to be enabled in your IRP, you will need to add an account on this page. For more details see the Alternative Payment Method Accounts help topic.
  • Add New Payment Method: Click this button to go to the AlternativePaymentMethodEdit.aspx page. From here you can add all the details for a new APM. For more details, see How to Add or Edit an Alternative Payment Method (APM).

Small Translations Used By APMs

The following Small Translations are used as part of the APM feature:

  • 2672: An error has occurred - the Order was not placed. If you cannot place the Order, please contact us. This Error Text is used when an Alternative Payment Method Payment order cannot be placed due to a validation error on the AlternativePaymentMethodsReturnWorldPay.aspx page or the AlternativePaymentMethodsReturnRealEx.aspx page.
  • 2673: There was a problem with your Payment, please select another Payment Option or try again. This Error Text is used when an Alternative Payment Method Payment comes back as ERROR | CANCELLED | REFUSED on the AlternativePaymentMethodsReturnWorldPay.aspx page or the AlternativePaymentMethodsReturnRealEx.aspx page.


How To Guides (2)

You can set up APMs to work on a Currency - Billing Country basis. Once configured, if a Currency and Billing Country combination matches an APM Account (linked to an APM) which has been enabled for the same combination, the Method will appear in the Payment Options stage of the checkout.

To add or edit an Alternative Payment Method (APM), proceed as follows.

  1. Go to Payment Processing > Alternative Payment Methods in the IRP Admin left navigation menu.
  2. To add a new APM, click the Add New Payment Method button at the top of the page. To edit an existing APM, click the Edit button in the row for the APM that you want to edit. You will then see the AlternativePaymentMethodEdit.aspx page.
  3. Complete the following details:
    SettingDescription
    Alternative Payment Method Details
    Payment Method ID This is the unique IRP identifier for this Alternative Payment Method, added automatically by the IRP.
    Method Name Enter a name of this Alternative Payment Method – this is what is displayed on the website front-end to customers able to select this method.
    Admin Name Enter an Admin Name for this Alternative Payment Method, for easy identification of the APM within IRP Admin.
    WorldPay Method Code Enter the WorldPay Method Code for this Alternative Payment Method.
    WorldPay Method Code (Mobile) Enter the mobile version of the WorldPay Method Code for this Alternative Payment Method.
    Images
    Choose Icon Image: Choose an icon image file to upload against the Alternative Payment Method. This icon image will appear in the Order Summary section of the Checkout process.
    Choose Button Image Choose a button image file to upload against the Alternative Payment Method. This button image will appear in the Payment Details page of the Checkout process.
    Customer Content
    Place Order Button Text Enter the button text that will appear on the Order Summary page before redirecting to the Hosted Payment Page for this Alternative Payment Method. If no specific text has been added against this Alternative Payment Method, Small Translation with ID 1714 will be used. Click the Translate button to enter text for any active language in your system.
    Payment Details Page Description Select a language and enter the description to be displayed on the Payment Details page of the checkout process for this Alternative Payment Method. You can use the HTML Editor to create a well-designed look for this section.
    Order Summary Description Select a language and enter the description or instructions to be displayed on the Order Summary page when this Alternative Payment Method is selected by the Customer. You can use the HTML Editor to create a well-designed look for this section.
    Order Confirmation Text Optionally, select a language and enter any text that you want to appear for this Alternative Payment Method on the Order Confirmation page.
  4. When you have finished completing all the details, click the Insert Alternative Payment Method button or the Update Alternative Payment Method button to save your changes.

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