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GETTING STARTED WITH THE KNOWLEDGE BASE
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Type a phrase in the search bar at the top or click on the headings in the left menu. The menu mirrors the IRP Admin left navigation, so it’s easy to find help on any topic. You’ll find overviews, step-by-step instructions, video tutorials and FAQs about every section in IRP Admin. You can rate the usefulness of every help topic and, if you’re an IRP World member, you can ask questions.

If you’re not sure where to start, why not try some of the featured topics we’ve picked out below.
Featured Help Topics
GettingStarted
Getting Started with IRP Admin
IRPAdminApp
How To Use The IRP App
MobileScreen
IRP Mobile Website Overview
IRPB2B
IRP B2B
IRP Live Support
IRP Live Support
ClickAndCollect
IRP Click and Collect
Featured Video Tutorials
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IRP Admin User Groups
Bulk Updates
IRP Bulk Updates
Shipping Rules
IRP Shipping Rules
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IRP Brands
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IRP System Emails
Most Viewed Topics
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Export Data
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Overview - Legacy (Integration)
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How To's
How To Add or Edit a Data Feed Report
How To Respond To Stock Notifications
How To Add or Edit a Catalogue Profile
How to Troubleshoot Bulk Updates and Product Data Uploads
How to Create an eBay Developer Account
How To Activate Or Deactivate A Site Script
How to Define Amazon Model Stock Item Inclusion / Exclusion
How To Batch Add Customers to the Mailing List
How to Bulk Update Mobile Detection Strings
How To Update Multiple Brand Settings (1 Campaign)
FAQs
Can I make changes to stock details of a kit even if orders have already been placed for it?
What is brand price discounting?
Are Ignored Words case-sensitive?
How do I get an 'Enlarge Image' link to appear on a product page?
How do I split an existing category into a category containing multiple sub-categories?
Can I view timestamps for individual changes in a Stock ID as opposed to the Model ID?
What is the 'OCR %' on the Emails.aspx page?
How can you tell that changes have been updated?
Can I disable help topics on my website?
Is there a setting to automatically set Live Chat to inactive outwith business hours?
See all 161 FAQs
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