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Getting Started with the Knowledge Base
Type a phrase in the search bar at the top or click on the headings in the left menu. The menu mirrors the IRP Admin left navigation, so it’s easy to find help on any topic. You’ll find overviews, step-by-step instructions, video tutorials and FAQs about every section in IRP Admin. You can rate the usefulness of every help topic and, if you’re an IRP World member, you can ask questions.

If you’re not sure where to start, why not try some of the featured topics we’ve picked out below.
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IRP Click and Collect
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How To Add or Edit an HTML Home Page Email
How To Add or Edit a Job Category
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How To Respond To a Price Match Request
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How To Auto Dispatch Orders
How to Add or Edit Mobile Detection Strings
How To Add a New Feed Channel
How To Add or Edit an Invoice Template
How To Add or Edit a Shipping Rule
FAQs
Why does a hover menu sometimes not display on the front end of my website?
What does the GUID refer to?
What are the differences between task names and task types?
In the 'Shipping Countries' section, what does the 'Default Shipping Cost' refer to?
How is an in-store item looked up at the till?
Is a Click & Collect order treated as a web sale or a shop sale when the customer finally pays for the order at the till?
Why do I see the message '512: This transaction has already been rebated and cannot be rebated again'?
What is the 'Get Latest Exchange Rates' Web Service?
How do I manage returned Click & Collect items?
Does the Click & Collect feature work on the mobile version of my website?
See all 162 FAQs
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IRP Commerce is a Trading Name of Export Technologies Limited, a Deloitte Fast 50 Company five times: 2010, 2011, 2012, 2013 & 2014   Deloitte.