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Answered Questions (2)
Getting Started with the Knowledge Base
Type a phrase in the search bar at the top or click on the headings in the left menu. The menu mirrors the IRP Admin left navigation, so it’s easy to find help on any topic. You’ll find overviews, step-by-step instructions, video tutorials and FAQs about every section in IRP Admin. You can rate the usefulness of every help topic and, if you’re an IRP World member, you can ask questions.

If you’re not sure where to start, why not try some of the featured topics we’ve picked out below.
Featured Help Topics
GettingStarted
Getting Started with IRP Admin
IRPB2B
IRP B2B
IRPAdminApp
How To Use The IRP App
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IRP Mobile Website Overview
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IRP Click and Collect
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How To's
How To Add A New Report
How To Set Up Facebook Dynamic Product Adverts
How to Add or Edit a Basket Content Template
How To Issue A Refund
How To Add or Edit a Product Discount
How To Exclude Products from a Loyalty Scheme
How To Generate a Brand Ad Group Upload File
How To Remove All Cash From the Till
How To Add a Feed Exclusion
How to Add a Small Translation
FAQs
What is the best method in the IRP to protect against Credit Card fraud?
Why are some stock options not appearing on my website?
What is the 'AOR' on the Emails.aspx page?
Why, when I click on a link for a Brand or a Category, am I just directed to the home page?
What is a kit group?
Can a customer opt to pay more up front than the deposit requires? E.g. if the deposit required is 10% for a £500 sale, can the customer opt to deposit £200?
Do search results include product descriptions?
What do the SEO tags refer to?
How often do Common Tasks run?
Why do I receive an error message when I try to print Ad-Hoc labels?
See all 163 FAQs
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IRP Commerce is a Trading Name of Export Technologies Limited, a Deloitte Fast 50 Company five times: 2010, 2011, 2012, 2013 & 2014   Deloitte.