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Type a phrase in the search bar at the top or click on the headings in the left menu. The menu mirrors the IRP Admin left navigation, so it’s easy to find help on any topic. You’ll find overviews, step-by-step instructions, video tutorials and FAQs about every section in IRP Admin. You can rate the usefulness of every help topic and, if you’re an IRP World member, you can ask questions.

If you’re not sure where to start, why not try some of the featured topics we’ve picked out below.
Featured Help Topics
GettingStarted
Getting Started with IRP Admin
IRPAdminApp
How To Use The IRP App
MobileScreen
IRP Mobile Website Overview
IRPB2B
IRP B2B
IRP Live Support
IRP Live Support
ClickAndCollect
IRP Click and Collect
Featured Video Tutorials
Admin User Groups
IRP Admin User Groups
Bulk Updates
IRP Bulk Updates
Shipping Rules
IRP Shipping Rules
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Trade CSS Stylesheet
How To's
How To Add or Edit a Customer Mailing List Record
How to Troubleshoot Bulk Updates and Product Data Uploads
How To Request a New Incoming Transfer
How To Process Images
How To Add Add-To-Basket Drop-Down Lists of Stock Options
How To Test a Card Processor
How To Add or Edit a Banner
How To Send a Private Sale Invite Email
How To Generate & Upload a Custom Ad Group File
How To Update TradeTalk Prices
FAQs
My category does not appear to be showing on the site.
Is there a setting to automatically set Live Chat to inactive outwith business hours?
How do I display a stock option in the ‘Add To Basket’ section as ‘In Stock’ as opposed to ‘Only X In Stock’?
Can I print labels from the EPOS system?
How does the price match for category work?
What do the SEO tags refer to?
In the 'Shipping Countries' section, where does the shipping image show on site?
Does the Search feature return searches on categories?
What are Telesale Prompts?
How can I see the orders that have resulted from an Intervention?
See all 161 FAQs
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IRP Commerce is a Trading Name of Export Technologies Limited, Concourse 2, Catalyst, Belfast, BT3 9DT, UK. Registered in Northern Ireland, Number: NI 041856. VAT Number: GB 888249658
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