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Training Videos (14)
Unanswered Questions (1)
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Admin Messages
Admin Messages
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Admin Users
Admin User Groups
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Advanced Pricing
Bulk Import Prices
Stock Prices
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Application Settings
Application Settings
Finance Settings
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Marketplace Settings
Mobile Settings
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Product Settings
Reload Settings
Robots.txt
Shipping Settings
Site Help Settings
Site Verification Meta Tags
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Common Tasks
Common Tasks
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Currencies
Currencies
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Customers
Catalogue Profiles
Contact Us Questions
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Customers
Mailing List
Overview (Customers)
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Data Imports / Exports
Bulk Updates
Export Data
Import 301 Redirects
Import Customers
Import Linked Products
Import Mailing List
Import Private Sale Stock
Import Products
Import Reviews
Import Stock Attributes
Overview (Data Imports / Exports)
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Email Marketing
Basket Content Templates
Dropped Baskets
Email Campaigns
Email Profiles
Email Stylesheet
Headers & Footers
Mailing List Segments
System Emails
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EPOS
EPOS
EPOS Till Features & Requirements
Create A New User
Make A Sale
Click and Collect Orders
Issue Discounts
Issue Vouchers
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Deposit / Withdraw Cash
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Sales Lookup
Receipts
Reporting
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Feed Management
Category Mappings
Feed Channels
Feed Download History
Feed Exclusions
Feed Specifications
Feeds
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Insights
Real Time Insights
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Integration
Geo Location
Overview - Legacy (Integration)
Overview - New (Integration)
IRP Integration Guide
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Interface & Design
Banners
Custom Content Pages
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Home Page Content
Images Folder
Interface Folder
Mobile CSS Stylesheet
Navigation – Top Tabs
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Navigation – Bottom Desktop / Trade Site Checkout
Navigation – Bottom Mobile Site Checkout
Navigation – Bottom Mobile Site
Navigation – Left - Free Form
Navigation – Site Map
Navigation - Custom Mobile Menu Links
News
Polls
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Trade CSS Stylesheet
Trade Navigation
Website CSS Stylesheet
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Interface Translations
Translation Summaries
Brands
Categories
Custom Content Pages
Large Translations
Models
Small Translations
Stock
String Replace
Translation Categories
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Interventions
Interventions
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Jobs
Job Categories
Jobs
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Languages
Languages
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Live Support
Automatic Activation Rules
Country Restrictions
Live Support Active Sessions
Live Support Search
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Loyalty Schemes
Excluded Products
Loyalty Schemes
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Marketplaces
Amazon Integration Overview
Amazon Marketplace
eBay
Overview (Marketplaces)
TradeTalk
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Orders
Click and Collect Overview
Deliver To Store Overview
Ad-Hoc Labels
Auto Approve Criteria
Auto Dispatch Orders
Cancelled Click and Collect
Fraud Scoring Bands
Missing Cost Prices
Order Sheet Templates
Orders
Overview (Orders)
Return Reason Codes
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Orders Tracking
Link Exchange Categories
Link Exchanger Links
Link Exchangers
Traffic Partners
Traffic Sources
Enabling Google Analytics API with IRP
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Payment Processing
Amazon Pay Accounts
Amazon Pay Settings
Card Processor Settings
Card Processors
Card Types
Finance Products
Finance Providers
PayPal Settings
PayPal API Accounts
WorldPay Accounts
WorldPay Payment Methods
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PPC & SEO
PPC Admin Overview
Brand Campaigns
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PPC Bulk Operations
PPC Summary
Scripts
Text Adverts
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Price Adjustments
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Product Discounts
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Price Match
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Requests
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Private Sales
CSS Stylesheet
Interface Manager
Private Sales
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Products
Attribute Values
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Brands
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Categories
Image Processing
Inactive Elements
Kits
Models
Offer Status Content
Overview (Products)
Product Customisations
Product Groups
Size Charts
Stock Notifications
Tax Rates
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Programming Utilities
Report Download History
Reports
SQL Editor
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Promotions
Order Automatic Vouchers
Promotions
Vouchers
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Questions & Answers
Questions & Answers
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Reviews
Reviews
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Search
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Security
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Server Management
301 Redirects
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Shipping
Shipping Overview
Ad-Hoc Labels
End of Day Documents
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Shipping Rules
Shipping Zones
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Site Help
Help Categories
Help Topics
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Site Scripts
Site Scripts
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Statistics
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Report Builder
Sales Overview
Storyboards
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Stock Control
Stock Control Overview
Goods In
Label Printing
Purchase More Stock
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Stock Analytics
Stock Location Closures
Stock Locations
Stock Log
Stock Operations
Stock Takes
Stock Transfers
Suppliers
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System Logs
404 Errors
Admin Usage History
IRP Errors
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Telesales
Telesales Overview
Parked Telesales
Telesale Prompts
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Trade Site
B2B Overview
Customers (Trade Site)
Invoice Templates
Price Lists
Trade Price List Download History
Trade Vouchers
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Web Services
Web Services
Answered Questions (2)
Getting Started with the Knowledge Base
Type a phrase in the search bar at the top or click on the headings in the left menu. The menu mirrors the IRP Admin left navigation, so it’s easy to find help on any topic. You’ll find overviews, step-by-step instructions, video tutorials and FAQs about every section in IRP Admin. You can rate the usefulness of every help topic and, if you’re an IRP World member, you can ask questions.
If you’re not sure where to start, why not try some of the featured topics we’ve picked out below.
Featured Help Topics
Getting Started with IRP Admin
IRP B2B
How To Use The IRP App
IRP Mobile Website Overview
IRP Finance Providers
IRP Click and Collect
Featured Video Tutorials
Admin User Groups
Bulk Updates
Shipping Rules
Brands
Categories
System Emails
Most Viewed Topics
Models
Application Settings
Orders
WorldPay Accounts
Email Campaigns
Promotions
Banners
Customers
Getting Started with IRP Admin
Common Tasks
Recently Viewed
Failed Individual Words
Storyboards
How To Use The IRP App
Fraud Scoring Bands
Click and Collect Overview
Reviews
Feeds
Email Campaigns
Mailing List Segments
Email Profiles
How To's
How To Add A New Report
How To Set Up Facebook Dynamic Product Adverts
How to Add or Edit a Basket Content Template
How To Issue A Refund
How To Add or Edit a Product Discount
How To Exclude Products from a Loyalty Scheme
How To Generate a Brand Ad Group Upload File
How To Remove All Cash From the Till
How To Add a Feed Exclusion
How to Add a Small Translation
FAQs
What is the best method in the IRP to protect against Credit Card fraud?
Why are some stock options not appearing on my website?
What is the 'AOR' on the Emails.aspx page?
Why, when I click on a link for a Brand or a Category, am I just directed to the home page?
What is a kit group?
Can a customer opt to pay more up front than the deposit requires? E.g. if the deposit required is 10% for a £500 sale, can the customer opt to deposit £200?
Do search results include product descriptions?
What do the SEO tags refer to?
How often do Common Tasks run?
Why do I receive an error message when I try to print Ad-Hoc labels?
See all 163 FAQs
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