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Type a phrase in the search bar at the top or click on the headings in the left menu. The menu mirrors the IRP Admin left navigation, so it’s easy to find help on any topic. You’ll find overviews, step-by-step instructions, video tutorials and FAQs about every section in IRP Admin. You can rate the usefulness of every help topic and, if you’re an IRP World member, you can ask questions.

If you’re not sure where to start, why not try some of the featured topics we’ve picked out below.
Featured Help Topics
GettingStarted
Getting Started with IRP Admin
IRPAdminApp
How To Use The IRP App
MobileScreen
IRP Mobile Website Overview
IRPB2B
IRP B2B
IRP Live Support
IRP Live Support
ClickAndCollect
IRP Click and Collect
Featured Video Tutorials
Admin User Groups
IRP Admin User Groups
Bulk Updates
IRP Bulk Updates
Shipping Rules
IRP Shipping Rules
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IRP System Emails
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Import Customers
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Word Replacements
How To's
How to Add or Edit Brand Category Page Settings
How To Add or Edit Offer Status Content
How to Configure eBay Marketplaces
How to Withdraw Cash from the Till
How To Use Parameters In Reports
How To Add or Edit a Card Type
How To Add or Edit an EPOS
How To View the Trade Promotion History Log
How To Generate an API Key and Add IP Address Restrictions
How To Create a New User
FAQs
What are Special Permissions?
Are Word Replacements case-sensitive?
Can I add a new Traffic Source?
What is the Brands SEO section?
Using the Admin, is it possible to see a list of EPOS sales versus online card sales?
How do I get a language-specific message to appear on a country-specific home page?
How do Click & Collect orders affect stock levels?
Is a Click & Collect order treated as a web sale or a shop sale when the customer finally pays for the order at the till?
Can you create Word Replacements using multiple words or single words only?
Do Common Tasks run only when a user logs into the IRP?
See all 161 FAQs
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