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Knowledge Base
Training Videos (15)
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Common Tasks (1)
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Interventions (1)
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Questions & Answers (1)
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Getting Started with the Knowledge Base
Type a phrase in the search bar at the top or click on the headings in the left menu. The menu mirrors the IRP Admin left navigation, so it’s easy to find help on any topic. You’ll find overviews, step-by-step instructions, video tutorials and FAQs about every section in IRP Admin. You can rate the usefulness of every help topic and, if you’re an IRP World member, you can ask questions.

If you’re not sure where to start, why not try some of the featured topics we’ve picked out below.
Featured Help Topics
GettingStarted
Getting Started with IRP Admin
IRPAdminApp
How To Use The IRP App
MobileScreen
IRP Mobile Website Overview
IRPB2B
IRP B2B
Process for Testing Site Speed
Process For Testing Site Speed
ClickAndCollect
IRP Click and Collect
Featured Video Tutorials
Admin User Groups
Admin User Groups
Bulk Updates
Bulk Updates
Shipping Rules
Shipping Rules
Brands
Brands
Categories
Categories
System Emails
System Emails
Most Viewed Topics
Application Settings
Models
Orders
Common Tasks
Promotions
Banners
Customers
Feeds
Email Campaigns
Shipping Methods
Recently Viewed
Website CSS Stylesheet
Navigation – Bottom Mobile Site Checkout
Headers & Footers
Navigation – Site Map
SQL Editor
Stock Control Overview
Shipping Rules
Custom Product Lists
Overview (Customers)
Site Verification Meta Tags
How To's
How To Add or Edit a Shipping Zone
How To Add a Language Dialect (e.g. US English)
How To Create a Price Adjustment (File Upload)
How To Add or Edit a Card Type
How To Export Customer Data
Legacy Integrations: How To Add or Edit an Integration Query
How To Run a Report
How To Add or Update a Brand Campaign
How to Use the Amazon Marketplace Web Service (MWS)
How To Add and Print Labels Using the Print Basket
FAQs
How do I display a stock option in the ‘Add To Basket’ section as ‘In Stock’ as opposed to ‘Only X In Stock’?
Why do I see a 'Connection is not secure' message on my website?
How do I update the stock quantities of items held in my external fulfilment centre on the IRP?
Is it possible to split an existing category into a category containing multiple sub-categories?
Can a customer opt to pay more up front than the deposit requires? E.g. if the deposit required is 10% for a £500 sale, can the customer opt to deposit £200?
How do I use the 'IRP Errors' section?
Is there a way to draw tables within the size chart options?
Why can customers not add an item to their shopping cart?
In the 'Shipping Rules' section, what is the difference between using 'Set Shipping Cost' (flat rate) and 'Price Tables'?
In the 'Shipping Countries' section, what is the Message (Models Page) setting?
See all 161 FAQs
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IRP Commerce is a Trading Name of Export Technologies Limited, a Deloitte Fast 50 Company six times: 2010, 2011, 2012, 2013, 2014 & 2018    Deloitte.