Country United Kingdom
IRP COMMERCE PLATFORM CASE STUDIES PARTNERS NEWS & EVENTS CONTACT US
  TALK TO US
 
Menu Icon
A NEW ERA OF INTELLIGENT QUANTITATIVE ECOMMERCE - THAT WORKS FOR YOU ECOMMERCE - THAT WORKS FOR YOU
Knowledge Base
Training Videos (15)
+
Admin Messages (1)
+
Common Tasks (1)
+
Interventions (1)
+
Languages (1)
+
Questions & Answers (1)
+
Reviews (1)
+
Site Scripts (1)
+
Web Services (1)
Getting Started with the Knowledge Base
Type a phrase in the search bar at the top or click on the headings in the left menu. The menu mirrors the IRP Admin left navigation, so it’s easy to find help on any topic. You’ll find overviews, step-by-step instructions, video tutorials and FAQs about every section in IRP Admin. You can rate the usefulness of every help topic and, if you’re an IRP World member, you can ask questions.

If you’re not sure where to start, why not try some of the featured topics we’ve picked out below.
Featured Help Topics
GettingStarted
Getting Started with IRP Admin
IRPAdminApp
How To Use The IRP App
MobileScreen
IRP Mobile Website Overview
IRPB2B
IRP B2B
Process for Testing Site Speed
Process For Testing Site Speed
ClickAndCollect
IRP Click and Collect
Featured Video Tutorials
Admin User Groups
Admin User Groups
Bulk Updates
Bulk Updates
Shipping Rules
Shipping Rules
Brands
Brands
Categories
Categories
System Emails
System Emails
Most Viewed Topics
Application Settings
Models
Orders
Common Tasks
Banners
Promotions
Customers
Feeds
Email Campaigns
Shipping Methods
Recently Viewed
Catalogue Profiles
Languages
Import Reviews
Mailing List Segments
Help Topics
Reviews
Email Campaigns
Issue Refunds
Finance Products
Custom Product Lists
How To's
How To Add or Edit an Email Header and Footer
How To Add a New Feed Channel
How To Import Geo Location Data
How To Edit a Stock Item
How to View and Fulfil a Transfer Request
How To Add or Edit a Promotion
How to Create an eBay Developer Account
How to Set Up the Intersoft Shipping Integration on the IRP
How To Add a Language Dialect (e.g. US English)
How To Export Customer Data
FAQs
How can I see the orders that have resulted from an Intervention?
Can I disable help topics on my website?
Is a Click & Collect order treated as a web sale or a shop sale when the customer finally pays for the order at the till?
Can a customer opt to pay more up front than the deposit requires? E.g. if the deposit required is 10% for a £500 sale, can the customer opt to deposit £200?
Why do I receive an error message when I try to print Ad-Hoc labels?
When changing the child display ordering, is there a specific way in which the children should be numbered?
How do I handle customers who consistently cancel Click & Collect orders or who don’t show up to collect their purchases?
Can you create Word Replacements using multiple words or single words only?
Where does the brand description and logos appear on the site?
In the 'Shipping Countries' section, what does the 'Default Shipping Cost' refer to?
See all 161 FAQs
Copyright © 2019 IRP Commerce. Use of this website constitutes acceptance of the IRP World Terms of Use, IRP Privacy Policy and IRP Cookie Policy
IRP Commerce is a Trading Name of Export Technologies Limited, a Deloitte Fast 50 Company six times: 2010, 2011, 2012, 2013, 2014 & 2018   Deloitte.