Auto Dispatch Orders

Orders can be Auto Dispatched from OrdersAutoDispatch.aspx, or on Orders.aspx.

To Auto Dispatch an Order from OrdersAutoDispatch.aspx:

1. Go to Orders > Auto Dispatch Orders on the left navigation.
2. Enter the Order ID for the Order you wish to Auto Dispatch in the Order ID field and press the Enter key on your keyboard.

To Auto Dispatch an Order from Orders.aspx:

1. Go to Orders > Orders on the left navigation.
2. Find the Order you wish to Auto Dispatch by entering the Order ID in the search field, or scroll to the Order.
3. Once you have found the Order you wish to Auto Dispatch, click the button. This will take you to the OrdersAutoDispatch.aspx page with the details of this Order displayed.

From this point on, the process is the same for both methods. At this stage, the OrdersAutoDispatch.aspx page should be open and the details for the Order should be displayed — note that this screen capture applies to the case where there is more than a single item in the order:

To view the items in an order, click the View Items button at the top of the page and you will be directed to the main grid showing the item details. To view the front end page for an item, simply click the image in the grid and a new window will open via the rewritten URL of the model.

Note that when there are several items in the order you will have the option in the ‘Ready to Dispatch?’ area to click NO – Part Dispatch Order or YES – Dispatch Whole Order.

1. Enter or edit the following details if necessary:

   Setting	Description
   Method	Select the address that parcels resulting from this Order should be delivered to. This will be what is printed on the resultant Postage Label produced as part of this dispatch. When you change the selection in the list, the Shipping Method will be updated against the order and a log entry added against the order. Any parcels that have been created but that have NOT been allocated to a collection manifest will also be updated.
   Shipping Date	The shipping/collection date.
   Tracking Code	Tracking Codes can be set here prior to Dispatch. For Shipping Methods with Carrier Integrations, Tracking Codes will be auto-generated depending on Method configuration.
   Parcel Count	The number of parcels (or Postage Labels) you wish to create as a result of dispatching this order.
   Sub Total	Override the Order Sub Total for Customs or Commercial Invoice Documents.
   Parcel Type	If appropriate, select a Parcel Type from the drop-down list containing any previously-configured types of parcel in your system. For more details on this area, see the Parcel Types help topic. If you select a Parcel Type, the fields that follow will be populated automatically.
   Weight	If you did not select a specific Parcel Type, enter the weight of the parcel in this box.
   Width	If you did not select a specific Parcel Type, enter the width of the parcel in this box.
   Height	If you did not select a specific Parcel Type, enter the height of the parcel in this box.
   Length	If you did not select a specific Parcel Type, enter the length of the parcel in this box.

2. If you have more than one item in the order, note that the Shipping Weight is not automatically evenly distributed by choosing multiple parcels. For example, if you have a 30 kg order, you might put 15kg in Parcel 1, 5kg in Parcel 2 and 10kg in Parcel 3. You can specify the allocation by selecting individual items to go in separate parcels. You can do this by clicking 'No - Part Dispatch Order'. If you do, you will see the following window (OrdersAutoDispatchSpecifyAllocation.aspx):

   

   Print the following Order Sheets, where applicable, by clicking the Sheets button:

   Sheet	Description
   Picking and Packing Sheets	These can be printed to increase Order fulfilment efficiency.
   Charging Sheets	These can be printed to identify which Order Items have been charged.
   Customer Invoices	These can be printed and sent to a Customer where the payment has not been settled.
   Customer Receipts	These should be printed and sent to the Customer along with the Order.
   Returns Management Form	Returns Management forms should be sent along with an Order to simplify returns.

3. Once satisfied, click the button. A pop-up will ask you to confirm that you wish to Dispatch the Order. After clicking OK, a PDF of the postage label will appear. You are now able to print the label by right clicking on it, and selecting Print.

   If you need to re-print a label for any reason, open the OrdersAutoDispatch.aspx page for the order again, and click the Postage Labels button.

   This Order will be set to Complete Pending Email status and will be added to the Collection Manifest for the associated Shipping Method, which can be printed out on the Orders.aspx page by clicking the button.

If an Order has a Tracking Code set against it, you can update Parcel Weights or Delete Parcels by clicking the Update Parcel Details button at the top of the OrdersAutoDispatch.aspx page. This opens the OrdersUpdateParcelDetails.aspx page.

Update Parcel Weight

If the Parcel Weight needs to be modified for any reason, follow these steps:

1. Enter the Tracking Code in the field and press Enter on your keyboard.
   The Order details will be displayed.
2. You can edit the Postage Weight value by clicking the cursor in the editable field and changing the value. You can also change the measurement unit (Grams/Kilograms) if necessary by selecting the corresponding radio button.
3. When you have made the change, click the Update button to save the changes you have made.

Delete Parcel

If the Parcel needs to be deleted for any reason, follow these steps:

1. Enter the Tracking code in the field and press Enter on your keyboard.
2. Once the Parcel details have loaded, click the Delete button to delete this Parcel.

You can print postage labels automatically from the Auto Dispatch page. This is sometimes called “silent printing”. If you enable silent printing, you will not be prompted to click ‘Print’ when you open a PDF label using the Auto Dispatch feature. Instead, the print action occurs automatically on your default printer. To use the silent printing feature, follow the steps described in this section.

1. Prerequisite: ensure that you have Adobe Reader installed

• You must have the latest version of Adobe Reader installed on the machine that you use for printing the labels.

2. Enable the Silent Printing Application Setting

1. Go to Application Settings in the IRP Admin left navigation menu.
2. Scroll to the Shipping section.
3. Check the box beside the Enable Postage Label Silent Printing setting:
   
   
4. Scroll to the top or the bottom of the page and click the Update Application Settings button.

3. Configure Adobe Reader

1. Open Adobe Reader.
2. Go to Edit > Preferences.
3. Open the Security (Enhanced) section in the left “Categories” navigation menu.
   
4. Check the Enable Enhanced Security box.
5. Still in the same section, click the View Windows Trusted Sites button.
   This opens the Internet Options panel:
   
   
6. Click Trusted Sites and then the Sites button.
7. Add separate entries for “http://” and “https://” versions of your site’s domain. For example, “http://www.websitename.com” and “https://www.websitename.com”.
8. Click the Close button.
9. Click the OK button on the Internet Options panel.
10. Click the OK button on the Adobe Reader Preferences panel.

4. Configure your Web Browser to Open PDFs in Adobe Reader

For Google’s Chrome browser, follow these steps:

1. Type the following into the Chrome Address Bar: chrome://plugins/
2. Scroll to Chrome PDF Viewer and ensure that it is disabled.
3. Scroll to Adobe Reader and ensure that it is enabled:
   
   

For Mozilla’s Firefox browser, follow these steps:

1. In Firefox, open the Tools menu and select Options.
2. Select Applications.
3. Scroll to Portable Document Format (PDF) and set it to Use Adobe Acrobat (in Firefox):
   
   
4. Click the OK button.

Troubleshooting

Sometimes there are issues between browsers and Adobe plugins that are outside the control of the IRP. If you encounter problems, a few steps to try are:

1. Uninstall the current PDF Reader and install the very latest PDF Reader. This may generate different results compared to an update for what is already installed.
2. Try a different PDF plug-in.
3. If using Mozilla Firefox, try using the ESR (Extended Support Release) version of Firefox (search for this online for details)
4. Try a different browser (particular browsers are recommended or preferred based upon the experience they provide, but that doesn't mean other browsers won't work at all).