Knowledge Base
Admin Messages (1)
Common Tasks (1)
Interventions (1)
Languages (1)
Questions & Answers (1)
Referrals (2)
Reviews (1)
Site Scripts (1)
Web Services (1)

Contact Us Questions

How Tos (1)

You can find this section under Customers > Contact Us Questions in the IRP Admin left navigation menu.

You use this section to create specific Contact Us Questions. This allows you to customise and tailor the fields for input values. For example, if the question is about an order, you should include an Order ID field and set it to ‘required’ so that you can be sure this information will be provided each time this question is answered.

As the questions are fully customisable, you can create various Contact Us Questions for all aspects of your site/business. Example questions could include:

  • Where is my order?
  • Change an order
  • Request product information
  • Voucher/gift code issue
  • Other

The question form appears on the front end at the following URL: www.YourIRP/ContactUs.aspx (desktop) and www.YourIRP/Mobile/MobileContactUs.aspx (mobile).

Note that if you want to edit the content of the ContactUs.aspx page you can use Large Translations IDs 81 and 82 for the desktop site and IDs 115 and 116 for the mobile site.

How To Guides (1)

Copyright © 2019 IRP Commerce. Use of this website constitutes acceptance of the IRP World Terms of Use, IRP Privacy Policy and IRP Cookie Policy
IRP Commerce is a Trading Name of Export Technologies Limited. Concourse 2, Catalyst, Belfast, BT3 9DT, UK. Registered in Northern Ireland, Number: NI 041856. VAT Number: GB 888249658
A Deloitte Fast 50 Company six times: 2010, 2011, 2012, 2013, 2014 & 2018    Deloitte.