A NEW ERA OF INTELLIGENT QUANTITATIVE ECOMMERCE - THAT WORKS FOR YOU ECOMMERCE - THAT WORKS FOR YOU
Knowledge Base
+
Admin Messages (1)
+
Common Tasks (1)
+
Insights (1)
+
Interventions (1)
+
Languages (1)
+
Questions & Answers (1)
+
Reviews (1)
+
Site Scripts (1)
+
Web Services (1)

Country Restrictions

You can find this section either by going to Live Support > Country Restrictions in the IRP Admin left navigation menu or by going to Live Support > Live Support Sessions and clicking the 'Country Restrictions' button (positioned next to the 'View Automatic Activation Rules' button at the top of the screen).

This page allows you to enable or disable the Live Support feature for specific countries. (Shipping Countries also include a property called 'Enable Live Support', which you can update by editing a Shipping Country.) When a user visits your site from a country that has 'Enable Live Support' set to disabled, the Live Support functionality will not be displayed. If the setting is enabled, the Live Support functionality will be displayed for that country.

The main LiveSupportCountryRestrictions.aspx page appears as follows:

Live Support Country Restrictions screen

You can use the search bar at the top of the page to find any country restriction and you can use the buttons below the search bar to filter by countries that have Live Support Enabled, Disabled or Both. If you click 'Other Options' you can also choose to include sub countries in your search results.

The following details are shown in the main grid:

  • ID: The unique ID of the Country Restriction (added automatically by IRP Admin).
  • Image: The flag of the country. If you click on the flag you will be taken to the ShippingCountryEdit.aspx page where you can view or update the configuration details for a specific country.
  • Country: The name of the country.
  • Currency ISO: The official currency ISO for this country.
  • Live Support Sales This Year: This is the total sales figure for this year generated by using the Live Support feature in this country.
  • Total Sales This Year: This is the total sales figure for this year in this country.
  • Total Sales All Time: This is the all-time sales figure for sales generated by using the Live Support feature in this country.
  • Enable Live Support: Check this box to enable Live Support for this country.

If you make any changes on this page, be sure to click the Update All Live Support Countries button to ensure that your changes are saved.




Copyright © 2018 IRP Commerce. Use of this website constitutes acceptance of the IRP World Terms of Use, IRP Privacy Policy and IRP Cookie Policy
IRP Commerce is a Trading Name of Export Technologies Limited, a Deloitte Fast 50 Company six times: 2010, 2011, 2012, 2013, 2014 & 2018   Deloitte.