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Help Topics

You can find this section under Site Help > Help Topics in the IRP Admin left navigation menu.

You create Help Topics a level below Help Categories. Help Topics contain the detailed help information.

You can enter information using a rich text editor or by writing in HTML. This means that you can fully customise the Topics.

You can assign each Help Topic to one Help Category; the Help Topic will then be displayed below this Help Category in the left navigation menu:

IRP Admin image

If Site Help is enabled in Application Settings, customers can go directly to the Help page by entering your_IRP/Help.aspx in their browser (where your_IRP is your IRP domain name). Of course, you can provide a link to this area in an appropriate part of your navigation.

HelpTopics.aspx page

The main HelpTopics.aspx page appears as follows:

IRP Admin image

The details are as follows:

  • ID: This is the unique ID of the Help Topic in IRP Admin.
  • Help Topic Title: This is the name of the Help Topic.
  • Help Topic Content: This indicates the content of the Help Topic.
  • Date Created: This indicates the date and time when the Help Topic was created.
  • Visible In Menu: This indicates whether the Help Topic is visible in the help menu.
  • Views: This indicates the number of times that users have viewed the Help Topic on the front end of your website.
  • Preview: Click this button to see how the Help Topic will look on the front end of your website.
  • Edit: Click this button to edit the Help Topic. For more details see the How To Add A Help Topic article in this section.

At the top of the page you can use the following buttons:

  • Help: Click to enable Help. If set to true, Site Help will be available on the front-end of the website. If set to false, the user’s browser will redirect to your home page if they attempt to access the front-end Help page. Note that website Help can still be added even if Help is not enabled.
  • Add New Help Topic: Click this button to add a new Help Topic. See How To Add A Help Topic in this section.
  • Show All Help Topics: Click this button to show all the Help Topics in the main grid.
  • Settings 'cogwheel': Click this icon to go to Site Help Application Settings – see below for more information.

Site Help Application Settings

You configure several key Application Settings for Site Help under Application Settings > Site Help Settings, including the essential Enable Site Help setting. See the Site Help Settings Topic for more information.

How To Guides (1)

How To Add A Help Topic

FAQs (1)

Can I disable help topics on my website?

Yes, you can do this by checking the ‘Help’ box at the top of the ‘Help Topics’ screen in IRP Admin. This disables the main Help Application Setting. When set to false (the box is unchecked), the user's browser will redirect to your home page if they attempt to access the front-end Help page. When set to true (the box is checked), Site Help will be available on the front-end of the website.  Note that you can still add website Help even if the Help box is not checked is not checked.

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