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Order Settings

You can find this section under Application Settings > Order Settings in the IRP Admin left navigation menu.

You use the Order Settings section to define settings for fraud scoring, part codes, EANs and RMA forms.

The following settings are available:

SettingDescription
Orders Admin
Render EAN on Picking Sheet This setting defines whether to display the EAN13 part code on order picking sheets.
Render Order ID Barcode on Order Sheets This setting defines whether to display an OrderID barcode on order sheets.
Display Images on Picking Sheets This setting defines whether to show the model image in the order picking sheets.
Display Part Code in Orders Admin This setting defines whether to show the part code rather than the Stock ID in the Orders section.
Fraud Scoring
ECI liability Not Shifted Score The score to add to the overall fraud score when the a 3D Secure order has not been liability shifted.
AVS Address Fail Score This setting defines the additional score given to orders that have failed their AVS address check.
AVS Address Not Checked Score The additional score given to orders that do not perform the AVS address check.
AVS Postcode Fail Score This setting defines the additional score given to orders that have failed their AVS postcode check.
AVS Postcode Not Checked Score The additional score given to orders that do not perform the AVS postcode check.
Card Country Not Matching Billing Country Score This setting defines the additional score given to orders where the card country does not match the billing country.
Card Country Not Matching Delivery Country Score This setting defines the additional score given to orders where the card country does not match the delivery country.
Card Name Not Matching Billing Surname Score This setting defines the additional score given to orders where the card surname does not match the billing surname.
Delivery Address Not Matching Billing Address Score This setting defines the additional score given to orders where the delivery address does not match the billing address.
Delivery Country Not Matching Billing Country Score This setting defines the additional score given to orders where the delivery country does not match the billing country.
Multiple Unapproved Orders Score This setting defines the additional score given to orders where the customer has previously had unapproved orders.
New Customer Score This setting defines the additional score given to orders where the customer is a new customer.
Score Per Card Attempt This setting defines the additional score given to orders per failed card attempt.
Score Per Unique Card Attempt This setting defines the additional score given to orders per failed unique card attempt.
Other Settings
Order Confirmation BCC Email Address This setting defines an email address that a copy of the order confirmation will be sent to for each order placed on the website.
Trust Pilot Dispatch Email Address This setting defines an email address that a Trust Pilot formatted email will be sent to for every order placed on the website.
RMA Form Translation Top This setting defines the translation to appear above the returnable order items grid in the returns management form. This translation should indicate a synopsis of your company's returns policy and a link or URL for the full returns policy.
RMA Form Translation Bottom This setting defines the translation to appear below the returnable order items grid. This translation could possibly indicate reason codes for returns or areas for adding notes against a return.

If you make any changes here, click the Update Order Settings button.




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