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Parked Telesales

You can find this section under Telesales > Parked Telesales in the IRP Admin left navigation menu.

‘Parking’ a telesale effectively means that you can pause or end a telephone call, and take another call, while waiting for the previous customer to call back.

NOTE: If you are working on two telesales simultaneously in the same browser, you must park one of them, otherwise you can lose the customer in the system. Details for parking telesales are provided in the How To Place or Park A Telesales Order help topic.

The main grid on the TelesalesParked.aspx page appears as follows:

IRP Admin image

The details you see are as follows:

  • Admin User: The name of the IRP Admin User who parked the telesale.
  • Date Parked: The date and time when the telesale was parked.
  • Telesale Type: The type of telesale order that was parked, either Trade or Standard.
  • Basket Contents: Details of the contents of the basket associated with the telesale that was parked:
    • (Image): An image of the product or products in the basket.
    • Product: The name of the product or products in the basket.
    • Option: The stock option of the product or products in the basket.
    • Qty: The quantity of the product or products in the basket.
    • Stock: The number of the product or products that are in stock.
    • Price: The price of the product or products in the basket.
  • Resume Sale: You can click this button to resume the telesale.
  • Delete : You can click this button to delete the parked telesale.
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