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Refusal Reasons

You can find this section under Price Match > Refusal Reasons in the IRP Admin left navigation menu.

You use this section to create price match refusal reasons that can be used when declining a price match request.

The main PriceMatchRefusals.aspx page appears as follows:

IRP Admin image

Price Match refusals will be selectable from the PriceMatchRequestEdit.aspx page when responding to a request – see the Requests help topic for more information.

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How To Add or Edit a Refusal Reason

To add or edit a refusal reason, follow these steps:

  1. Go to Price Match > Refusal Reasons in the IRP Admin left navigation menu.
  2. To add a refusal reason, click the Add New Price Match Refusal button.
    To edit a refusal reason, click the Edit button. beside the reason you want to change.
  3. Enter or edit the following details. If you see an asterisk (*) beside a setting it means that the setting is required.
    SettingDescription
    Refusal ID The unique ID of the Price Match Refusal Reason – this is added automatically by the IRP.
    Reason The reason for declining a price match request. This value will be selectable from the PriceMatchRequestEdit.aspx page. Click the ‘Translate’ button to translate the refusal reason into the languages that you have configured in your system.
  4. When you have entered or updated all of the details, click the Add Price Match Refusal button or the Update Price Match Refusal button.

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