customer retention - 33 results in Knowledge Base

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Application Settings
Application Settings
Application Settings act as default settings for almost all of the features within the IRP. Although there are a large number of settings, it is...
Published: 17 Apr 2020
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Common Tasks
Common Tasks
You can set up common tasks to schedule routine and/or time-dependent updates and tasks to run automatically. This removes the necessity for someone...
Published: 03 Jul 2020
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Customers
Customers
The customers section allows you to create customer accounts or edit existing customer accounts on your website.
Published: 23 Apr 2020
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Live Support Active Sessions
Live Support
Live Support offers a two-way chat facility through a messaging service. You can configure this to be activated at precise times and on a...
Published: 02 Jul 2020
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Link Exchangers
Orders Tracking
Link Exchangers are a good way to advertise your website on another website. In return, you advertise the other site on your site.
Published: 23 Apr 2020
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Reviews
Reviews
Reviews will come to represent a very important part of any website. An online review may cement a customer’s decision to buy, or indeed promote them...
Published: 02 Jul 2020
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Dropped Baskets
Email Marketing
The Dropped Baskets page displays a list of baskets that have been abandoned by customers for a specified number of days.
Published: 01 Apr 2020
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Feeds
Feed Management
Submitting feeds to PPC (Pay Per Click) third parties such as Google, Bing, affiliates and comparison sites makes it easier for people shopping for...
Published: 22 Apr 2020
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Questions & Answers
Questions & Answers
Visitors to your site have the ability to ask questions about models. They do this by clicking the ‘Ask A Question’ link on the models page.
Published: 02 Jul 2020
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Telesales Overview
Telesales
Telesales orders allow staff members to take and place orders for customers over the phone. Staff can also take over a customer basket to make the...
Published: 13 Sep 2019
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Private Sales
Private Sales
You can use private sales to create focused sales, targeted at specific customer demographics.
Published: 23 Apr 2020
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Shipping Methods
Shipping
Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by...
Published: 22 Apr 2020
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Catalogue Profiles
Customers
If you send out product catalogues to customers, you can use the Catalogue Profiles section to create and update the profiles to which customers can...
Published: 22 Oct 2019
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Mailing List
Customers
The Mailing List section displays all customers that are signed up to any Email Profile and/or Catalogue Profile present in your IRP.
Published: 03 Jul 2020
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Contact Us Questions
Customers
You use this section to create specific Contact Us Questions. This allows you to customise and tailor the fields for input values.
Published: 22 Oct 2019
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Customer Contacts
Customers
When a customer uses the Contact Us Question functionality, it creates a Customer Contact within your IRP. You can view the number of new customer...
Published: 22 Oct 2019
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Make A Sale
EPOS
This topic describes how to make a sale using the IRP EPOS.
Published: 17 Apr 2020
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Issue Refunds
EPOS
This topic describes how to issue refunds using the IRP EPOS.
Published: 17 Apr 2020
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Receipts
EPOS
This topic describes how to issue receipts using the IRP EPOS.
Published: 17 Apr 2020
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Auto Dispatch Orders
Orders
Auto Dispatch allows clients to Automatically Dispatch orders using the Royal Mail and Parcelforce integrations within the IRP.
Published: 15 Apr 2020
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Auto Approve Criteria
Orders
This section aims to speed up the initial stages of Order Processing through defining a list of Criteria that all New Orders can be checked against.
Published: 15 Apr 2020
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Order Settings
Application Settings
You use the Order Settings section to define settings for fraud scoring, part codes, EANs and RMA forms.
Published: 17 Apr 2020
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Import Customers
Data Imports / Exports
You use this section to import customer details in bulk to the IRP. This is one of the most useful features in IRP as it allows you to import large...
Published: 22 Oct 2019
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Overview (Customers)
Customers
The Overview screen presents you with a summary of customer information.
Published: 23 Apr 2020
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Promotions
Promotions
The IRP Promotions Engine is a world-class promotions system containing all the necessary features to maximise your sales using promotional offers,...
Published: 02 Jul 2020
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Overview - New (Integration)
Integration
You use the Overview - New section to configure any type of recurring data integration with the IRP.
Published: 22 Apr 2020
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B2B Overview
Trade Site
By reading through this overview you will become familiar with the key areas of IRP B2B and gain a good understanding of how B2B works from both a...
Published: 17 Apr 2020
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Customers (Trade Site)
Trade Site
In this section of the Trade Site area of IRP Admin you can vew details of your Trade (B2B) Customers.
Published: 02 Jul 2020
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Order Sheet Templates
Orders
You use this section to create HTML-based order sheets for Retail Orders, Trade Orders or both.
Published: 23 Apr 2020
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Interventions
Interventions
You use this page to configure options for 'intervening' to engage a customer when they are on your website, primarily to move them closer to making a...
Published: 01 Jul 2020
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Amazon Pay Accounts
Payment Processing
The Amazon Pay Accounts page shows details of all the Amazon Pay Accounts in your system.
Published: 12 Dec 2019
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Alternative Payment Methods
Payment Processing
This section is where you add each Alternative Payment Method (APM) that you want to implement on your IRP. You will need to add the associated Method...
Published: 16 Sep 2019
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Trade Customer Categories
Trade Site
You use this section to create categories for your trade customers and assign specific Price Lists to those categories. When trade customers are...
Published: 22 Apr 2020
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