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Traffic Sources

Note: You should use the Traffic Sources and Traffic Partners sections of IRP Admin in cooperation with your IRP Account Manager. IRP operates of a Last Click Attribution.

You can find this section under Orders Tracking > Traffic Sources in the IRP Admin left navigation menu.

The Traffic Sources section is one of the most important for Tracking Revenues. By entering your marketing costs, and linking up with your Google Analytics account - you consolidate all of your eCommerce Data.

Hierarchy of Channels, Sources and Partners

There are 7 Traffic Channels: These are the online marketing channels that are defined in IRP World. You download the following channels from IRP World as explained later in this section:

  1. Direct
  2. Paid Search Marketing
  3. Affiliate Marketing
  4. Email Marketing
  5. Paid Social Media Marketing
  6. Marketplaces
  7. Other (a catch-all category for channels that currently have no name)

Traffic Channels then contain Traffic Sources which are then identified by Traffic PartnerIDs:

Traffic Sources: These are the specific sources within the Trraffic Channels. Again, you download these from IRP World. Potentially there could be 20+ Traffic Sources - below are some main Traffic Sources:

  • Google PPC (‘Paid Search Marketing’ Channel)
  • IRP Email Marketing (‘Email Marketing’ Channel)
  • Affiliate Window (‘Affiliate Marketing’ Channel)
  • Bing & Yahoo  (‘Paid Search Marketing’ Channel)
  • Amazon (‘Marketplaces’ Channel)
  • Facebook Paid (‘Paid Social Media Marketing’ Channel)
  • Others....

Traffic Partners: You could think of Traffic Partners Campaigns within Traffic Sources.  For example you might have different Partners for each of Google Shopping UK and Google Shopping Ireland.  Separate PartnerIDs to track Campaigns within a Traffic Source.

You add Traffic Partners to IRP Admin manually (you don’t download Traffic Partners from IRP World). Simple examples of Traffic Partners naming might include:

  • Google AdWords UK
  • Google AdWords USA
  • Google AdWords IRELAND

Note that you should decide upon a "NAMING CONVENTION" for your Traffic Partners. This means Order Tracking is clear and consistent.  The Order will be Stamped with the Partner Name - eg "Google AdWords UK". We recommend a clear convention to for Partner Name.

For more details, see the Traffic Partners help topic.

TrafficSources.aspx page

You use the main (TrafficSources.aspx) page to do two things:

  1. Download Traffic Sources from IRP World.
  2. To validate Traffic Source Costs, Revenues and Transactions.

Downloading Traffic Sources from IRP World

When you "Get Latest Traffic Sources", the page is populated with Traffic Sources from IRP World.

Traffic Sources page populated with data from IRP World

You can use the Search bar at the top of the page to find any Traffic Source. If you expand Other Options you can filter by Traffic Channel and by paid channel/unpaid channel.

Note: When you have downloaded the Traffic Sources, you don’t need to use the Get Latest Traffic Sources button again as the IRP uses the Download Latest Traffic Sources Common Task to keep the Traffic Sources synchronised with IRP World. 

Click the Enable Stat Entry CHECKBOX for the Traffic Sources you are using.  .

When your Traffic Sources are in place, you can now associate them with specific Traffic Partners. To do this, you click the Traffic Partners button at the top of the page. For more details, see the Traffic Partners help topic.

Entering your Costs

After downloading the Traffic Channels and Traffic Sources from IRP World, you need to enter your Marketing Costs for the Previous Month. You should do this three to seven days after month end. You can enter costs as Follows:

  1. Click the Enter Costs button in the bottom navigation bar. This button will be coloured red if you have yet to enter your costs; otherwise it will be grey:
    Enter Costs button on bottom navigation bar
  2. You can also find this page on Reporting > Monthly Statistics in the IRP Admin left navigation menu.
    1. Learn more about 'How to enter costs', in the 'How to' section below.
    2. Overheads are an important consideration in the Unit Net Profit calculation. Learn more about Overheads.

Note: Ensure that you enter your figures inclusive of VAT.

For details about how to enter your costs, see the How To Enter Costs article in this section.

How To Guides (1)

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How To Enter Costs

To enter costs, follow these steps:

  1. Click the Enter Costs button in the bottom navigation bar. This button will be coloured red if you have yet to enter your costs; otherwise it will be grey:
    Enter Costs button on bottom navigation bar
    Or:
  2. Go to Statistics > Monthly Statistics in the IRP Admin left navigation menu. The IRPStatistics.aspx page appears with three tabs: Traffic Spend, Overheads and Other Figures. See the following sections for details about how to populate these sections.

Note: Ensure that you enter your figures inclusive of VAT.

Using the Traffic Spend tab

Select Month drop-down list
Traffic Source Costs section
  1. Merchants can clearly see if their Traffic Spend and Overhead data is up-to-date by the Alerts at the top of the page.  These two boxes will be either colored Green or Red to denote 'Up-to-Date', or 'Out-of-Date' data usage.
  2. Select the tab that you wish to enter data for (Traffic Spend, Overheads or Other Figures).
  3. Select the Month/Year using the 'Month' drop-down list:
  4. In the Traffic Source Costs section you need to enter your Costs against each of the Traffic Sources. You can also select a currency and a cost per click for each traffic source. Then:
    i. Enter the Sales figures for Last Click for the Traffic Source.
  5. When you have entered your costs, click the Update Costs for [Month - Year] button.
  6. Carry out the steps above for each of the months that you need to cover until your figures are up to date.
  7. Select the Overheads tab and enter the Overheads information. Overheads are the additional cost of running the eCommerce business. Details on how to complete 'Overheads' can be found here.
  8. Finally select the Other Figures tab and click the 'Re-Calculate Figures for [Month] - [Year] button.

NOTE: Some data for 'Other Figures' tab is calculated automatically as they are downloaded directly from Google Analytics.  Also some calculations are carried out by the IRP using the Auto Update IRP Statistics Common Task. So in general the only button to use in this section on a regular basis is the 'Re-Calculate Figures for [Month] - [Year] button.

Using the Other Figures tab

Important:

  • Your IRP must be linked with your Google Analytics accounts in order for the statistics in this section to be accessible. This is normally carried out by your IRP Agency - you can find details about how this is achieved here Enabling Google Analytics API with IRP.
     
  • There are IRP Statistics Settings associated with this section. You can find these by clicking the cog wheel icon in the top right corner of the IRPStatistics.aspx page which directs you to the IRPStatisticsSettings.aspx page.  
    • IRP World Company Account ID: (In the 'IRP World Settings' section.) This is the unique identifier for your business on IRP World. This should be set by your IRP Agency.
    • Default IRP World Shipping Country: (In the 'IRP World Settings' section.) This is the default IRP World Shipping Country that helps the IRP to align statistics for similar countries. For example, if your company resided in Ireland, this would be the IRP World Shipping Country ID 105. Whilst some companies choose to split their domestic customers into regions, they should all be grouped under the one parent country by using this setting.
    • Statistics Auto Calculation Period: (In the 'Other Settings' section.) This is used in the Common Task for auto-updating IRP statistics and determines how far back statistics will be calculated. There are three options: ‘Current Calendar Year Only’, ‘Current And Last Calendar Year’ and ‘Since First Order Date’.
    (Note that the settings in the 'Google Analytics Settings' section are described in the Enabling Google Analytics API with IRP help topic.)
  • Most figures in these sections on this tab are calculated automatically as they are downloaded directly from Google Analytics and also some calculations are carried out by the IRP using the Auto Update IRP Statistics Common Task . If necessary however, you can edit them manually by clicking the Edit button. If you do make manual edits, click the Re-Calculate Figures for [Date - Year] button to update the figures.

You manage the Other Figures tab as follows:

  1. First ensure that you are using the same Month and Year as you used for the Traffic Source Costs section using the Select Month drop-down list at the top of the page. Then you can work with the Other Figures tab which includes the following settings:
    Setting Description
    Sales (inc. Tax)
    Total This is the Total Revenue generated on your website from Web Sales or Telesales for the selected Month and Year. This figure is calculated from your IRP.
    Domestic This is the Total Domestic Revenue generated on your website from Web Sales or Telesales for the selected Month and Year. This figure is calculated from your IRP.
    International This is the Total International (non-Domestic) Revenue generated on your website from Web Sales or Telesales for the selected Month and Year. This figure is calculated from your IRP.
    ePOS This is the Total Revenue generated from your IRP till for the selected Month and Year. This figure is calculated from your IRP.
    Desktop This is the Total Revenue generated by the Desktop version of your website from Web Sales or Telesales for the selected Month and Year. This figure is calculated from your IRP.
    Mobile This is the Total Revenue generated by the Mobile version of your website from Web Sales or Telesales for the selected Month and Year. This figure is calculated from your IRP.
    Tablet This is the Total Revenue generated by the Mobile version of your website from Web Sales or Telesales for the selected Month and Year. This figure is calculated from your IRP.
    Visitors
    Total This is the Total Number of unique sessions on your website for the selected Month and Year. This figure is taken from Google Analytics.
    Domestic This is the Total Number of unique domestic visitors to your website for the selected Month and Year. This figure is taken from Google Analytics.
    International This is the Total Number of unique international (non-Domestic) visitors to your website for the selected Month and Year. This figure is taken from Google Analytics.
    Desktop This is the Total Number of unique desktop visitors to your website for the selected Month and Year. This figure is taken from Google Analytics.
    Mobile This is the Total Number of unique mobile visitors to your website for the selected Month and Year. This figure is taken from Google Analytics.
    Tablet This is the Total Number of unique tablet visitors to your website for the selected Month and Year. This figure is taken from Google Analytics.
    Transactions
    Total This is the Total Number of Transactions generated on your website for the selected Month and Year. This figure is taken from Google Analytics.
    Domestic This is the Total Number of Domestic Transactions generated on your website for the selected Month and Year. This figure is taken from Google Analytics.
    International This is the Total Number of International (non-Domestic) Transactions generated on your website for the selected Month and Year. This figure is taken from Google Analytics.
    Desktop This is the Total Number of Desktop Transactions generated on your website for the selected Month and Year. This figure is taken from Google Analytics.
    Mobile This is the Total Number of Mobile Transactions generated on your website for the selected Month and Year. This figure is taken from Google Analytics.
    Tablet This is the Total Number of Tablet Transactions generated on your website for the selected Month and Year. This figure is taken from Google Analytics.
    Fulfilled This is the Total Number of Transactions that have been fulfilled on your website for the selected Month and Year. This figure is taken from your IRP.
    Cancelled This is the Total Number of Transactions that have been cancelled on your website for the selected Month and Year. This figure is taken from your IRP.
    Returned This is the Total Number of Transactions that have had items returned on your website for the selected Month and Year. This figure is taken from your IRP.
    Conversion Rates
    Overall This is the Overall Conversion Rate, calculated by:
    (Total Successful Transactions / Total Unique Sessions) * 100
    Note that both the ‘Total Successful Transactions’ value and the ‘Total Unique Sessions’ value are taken from Google Analytics.
    Domestic This is the Domestic Conversion Rate, calculated by:
    (Total Successful Domestic Transactions / Total Unique Domestic Sessions) * 100
    Note that both the ‘Total Successful Domestic Transactions’ value and the ‘Total Unique Domestic Sessions’ value are taken from Google Analytics.
    International This is the International Conversion Rate, calculated by:
    (Total Successful International Transactions / Total Unique International Sessions) * 100
    Note that both the ‘Total Successful International Transactions ’ value and the ‘Total Unique International Sessions’ value are taken from Google Analytics.
    Desktop This is the Desktop Conversion Rate, calculated by:
    (Number of Desktop Transactions / Number of Desktop Sessions) * 100
    Note that both the ‘Number of Desktop Transactions ’ value and the ‘Number of Desktop Sessions’ value are taken from Google Analytics.
    Mobile This is the Mobile Conversion Rate, calculated by:
    (Number of Mobile Transactions / Number of Mobile Sessions) * 100
    Note that both the ‘Number of Mobile Transactions ’ value and the ‘Number of Mobile Visitors’ value are taken from Google Analytics.
    Tablet This is the Tablet Conversion Rate, calculated by:
    (Number of Tablet Transactions / Number of Tablet Sessions) * 100
    Note that both the ‘Number of Tablet Transactions ’ value and the ‘Number of Tablet Visitors’ value are taken from Google Analytics.
    Other Values
    Stock Cost This is the Total Cost of the Stock purchased on your website for the selected Month and Year. This value is calculated from your IRP.
    Units Sold This is the Total number of Units Sold on your website for the selected Month and Year. This value is calculated from your IRP.
    Discount Total This is the Total Discount offered on your website for the selected month and year. This value is calculated from your IRP.
    Bounce Rate This is the rate at which visitors leave your site after visiting only the page that they first land on. This figure is taken from Google Analytics.
    Customers This is the number of customers who have ordered in the selected month and year. This value is calculated from your IRP.
    CLV % This is the Customer Lifetime Value for your website calculated by: Total Order Value / Distinct Ordering Customers. NOTE: These values are taken from the 1st Order Date until the Date specified. This value is calculated from your IRP
    Average Order Values
    Overall This is the Average Order Value for the selected month and year. This value is calculated from your IRP.
    Desktop This is the Average Order Value for orders placed on the Desktop version of your website for the selected month and year. This value is calculated from your IRP.
    Mobile This is the Average Order Value for orders placed on the Mobile version of your website for the selected month and year. This value is calculated from your IRP.
    Traffic Source Figures
    The details in this section are pulled in from the Enter Costs tab, as described previously.
  2. If you have made any manual edits on this page, click the Re-Calculate Figures for [Date - Year] button.

FAQs (4)

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Who should enter the 'Enter Costs' data on the Traffic Sources page?
Typically these are tasks that will be carried out by your IRP Account Manager, assisted by your Ecommerce Manager.
How often do I need to enter costs on the Traffic Sources page?
Costs should be entered and updated every month, shortly after month end for the previous month. You cannot enter costs again until a month has completely ended.
Can I add a new Traffic Source?
If you need to add a new Traffic Source, contact your Account Manager. You cannot do this yourself using IRP Admin. You can of course add as many Traffic Partners as you need.
How do I enable the Google Analytics API to work with the IRP?
See the following Knowledge Base help topic:
Enabling Google Analytics API with IRP
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