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Klarna Accounts

Introduction

You can find this section under Payment Processing > Klarna Accounts in the IRP Admin left navigation menu.

Klarna is an increasingly popular 'buy now, pay later' finance option for online shopping. It is particularly fashionable amongst younger, mobile-first shoppers.

According to Klarna, partnering with them is the best way to boost sales and increase your average order value. You get more customers, who buy more, and do it more often.

With Klarna correctly configured and activated on your website, customers can choose to:

'Pay Later with Klarna' – Shop now, pay later, getting up to 30 days to pay. There are no late fees or interest charges.
'Pay Over Time with Klarna' – (Or 'Slice it') Buy today and spread the cost over time in equal instalments. The customer's card will be charged automatically. There is no interest to pay and no fees.

Other options may be available depending on your Klarna account.

Klarna accounts page in IRP Admin

The KlarnaAccounts.aspx page appears as follows:

You can use the following search filters to find any Klarna account in the system:

Environment: Select Europe, North America or All Environments from the drop-down list.
Country: Select a country from the drop-down list.
Currency: Select a currency from the drop-down list.

The results are shown in the main grid. You can view the following details for each Klarna account:

ID: This is the unique ID of the account, created automatically by the IRP.
Active: This indicates whether or not the account is active and therefore available for customers to use.
Admin Name: This is the name of the Klarna account within IRP Admin.
Currency: This is the currency of the Klarna account, for example GBP or EUR.
Environment: This indicates the environment (Europe or North America) of this Klarna account.
Use Playground: This indicates whether or not this Klarna account uses the Playground (sandbox) instead of full Production mode (payments are not taken for Playground orders.) (True/False)
Shipping Countries: This is the total number of shipping countries configured for the scheme.
Enabled Payment Categories: This indicates the types of Klarna payment categories that are active on the account, for example 'Pay Now', 'Pay Later' and 'Pay Over Time'.
Copy: Click this button to copy the configuration of an existing Klarna account which you can then modify as required. For more details, see How To Add or Edit a Klarna Account.
Edit: Click this button to make changes to an existing Klarna account configuration. For more details, see How To Add or Edit a Klarna Account.

At the top of the page you can use the following buttons:

Enable Klarna Payments: Click this button to enable the Klarna functionality in the IRP. (This has the same effect as enabling the Application Setting called 'Enable Payment By Klarna' (in the 'Payment' grouping). For more details, see How To Add or Edit a Klarna Account.
Transactions: Click this button to go to the KlarnaTransactions.aspx page where you can view details of all transactions that have taken place using the Klarna payment option. For more details, see How to View Klarna Transactions.
Add New Klarna Account: Click this button to create and configure a new Klarna account. For more details, see How To Add or Edit a Klarna Account.
All Klarna Accounts: Click this button to display all Klarna accounts in the main grid on the KlarnaAccounts.aspx page.

Klarna messaging on model pages

To display Klarna messaging on model pages, you need to access unique script content in your Klarna portal and copy it into specific places in IRP Admin. Ask your Account Manager to help you with this process. Proceed as follows:

Copy the relevant JavaScipt from your Klarna account. Here is an example (this is provided as a sample only – each merchant account will have its own unique script):
Paste the JavaScipt snippet into the 'Before End Of Body Desktop Site' site script (see the Site Scripts help topic for more details).
Copy the appropriate Klarna banner code from your Klarna account. Here is an example of code for an Add to Basket banner:
Create an HTML banner and paste the Klarna code into it; the HTML banner will not work without the JavaScript (see the Banners help topic for more details).

When complete you should see something like this on the model page:

Another example:

Klarna in checkout

When you have activated a Klarna account, it appears for customers to use in checkout. Depending on the Klarna payment categories that you have configured in IRP Admin (see How To Add or Edit a Klarna Account), the /Secure/PaymentDetails.aspx page appears as follows:

As an example, if the customer selects the 'Slice It with Klarna' option, they will see the following page:

As another example, if the customer selects the 'Pay Later with Klarna' option, they will see the following page:

Note that, to enhance usability, the Klarna payment options will always be visible initially and will display an AJAX loading animation until the response from Klarna is received, at which point the animation will be removed and the relevant available/unavailable content will be displayed (Small Translation 3127 is used for the 'unavailable' message).

Most of the content that you see above is pulled from Klarna. Only some areas are translatable using IRP Small Translations – Klarna manages the translation of the other elements.

Note: A customer must match the currency and country combination to qualify for paying via Klarna.

Klarna on the orders page in IRP Admin

Each new order that is placed will have a status of 'New Pay By Klarna' on the Orders.aspx page in IRP Admin. You can search for Klarna orders by selecting the 'Payment Method' filter and setting it to 'Pay by Klarna'.

Each Klarna order will show the key details below the Order ID, for example:

On the OrderManage.aspx page, you can see the Klarna transactions by clicking the 'Payment Transactions' tab':

You can see more Request and Response details by clicking the 'Details' tab. This opens up a new page. For more information, see How to View Klarna Transactions.

Capturing funds from Klarna

Unlike other payment methods that capture payment at the point of order placement, Klarna captures funds when the order is moved to a 'Complete' status via IRP Admin. For part shipments, when individual items in an order are completed (either via IRP order processing or an integration), the completed items are captured.

Note: If you use a third-party integration for order processing, you will need to enable the 'Process Integration Order Updates' Common Task to check orders that have been completed outside the IRP's native order processing. See the Common Tasks help topic for more information.

Making the most of Klarna

Make sure that you let your customers know that Klarna is an option for them. For some tips in this area, see the IRP Strategy Centre article Making the Most of Klarna on Your IRP Platform.

Tags:

Klarna Accounts

Klarna Messaging on Model Pages

Klarna in IRP Checkout

Capturing funds from Klarna

Process Integration Order Updates Common Task

Klarna on the Orders page in IRP Admin

Klarna Transactions

Klarna Environment

Klarna Use Playground

Klarna Allowed IP Addresses

Klarna Pay Now Enabled

Klarna Pay Later Enabled

Klarna Pay Over Time Enabled

Klarna Credentials Username

Klarna Credentials Password

Klarna Shipping Countries

How To Guides (2)

How To Add or Edit a Klarna Account

Copy URL

To add or edit a Klarna account, proceed as follows:

Have your Klarna credentials to hand. You can generate them from your Klarna portal under: Menu > Settings > Credentials >API-Credentials > Generate new API credentials.
Ensure that the main Application Setting 'Enable Payment By Klarna' (in the 'Payment' grouping) is enabled. Alternatively, you can check the Enable Klarna Payment button at the top of the KlarnaAccounts.aspx page.
Go to Payment Processing > Klarna Accounts in the IRP left navigation menu.
To add a new account, click the Add New Klarna Account button at the top of the page.
To edit an existing account, click the Edit button beside the account that you want to edit.
Complete the details on each of the tabs on the KlarnaAccountEdit.aspx page, as described in the sections that follow.

Account Details

Enter or edit the following details:

Setting	Description
Account Details
Account ID	This is the unique ID of the account, added automatically by the IRP.
Active	Check this box if you are ready to make this Klarna account active. Only active accounts will be available to customers on the payment details stage of checkout.
Admin Name	Enter a name to easily identify this Klarna account in IRP Admin.
Currency	Select the currency of the Klarna account, for example GBP or EUR.
Environment	Select the environment (Europe or North America) of this Klarna account.
Use Playground	Check this box if you want this Klarna account to use the Playground (sandbox) instead of full Production mode. Payments are not taken for Playground orders.
Allowed IP Addresses	When testing, you may wish to enable this Klarna Account for a set of IP Addresses. If so, add a comma-separated list of IP Addresses you wish the account to be visible for. If you want this Klarna Account to be available to anyone, leave this text box empty.
Payment Categories
Pay Now Enabled	Check this box only if Pay Now has been enabled on this Klarna Account - Payment Categories enabled on your Klarna Accounts can be established by contacting your Klarna Account manager. Enabling this will ensure that a placeholder is displayed on the Payment Details page within checkout. If Klarna deems Pay Now is not available for a customer's session, a label will appear that informs the customer about this. If you enable this option then you should also provide the following details: Min Price: This will be displayed in the 'Not Available' label on the Payment Details page of checkout if there is a lower limit for Klarna Pay Now and Klarna has deemed that Pay Now is not available for the customer's session. Max Price: This will be displayed in the 'Not Available' label on the Payment Details page of checkout if there is an upper limit for Klarna Pay Now and Klarna has deemed that Pay Now is not available for the customer's session.
Pay Later Enabled	Check this box only if Pay Later has been enabled on this Klarna Account - Payment Categories enabled on your Klarna Accounts can be established by contacting your Klarna Account manager. Enabling this will ensure a placeholder is displayed on the Payment Details page within checkout. If Klarna deems Pay Later is not available for a customer's session, a label will appear that informs the customer about this. If you enable this option then you should also provide the following details: Min Price: This will be displayed in the 'Not Available' label on the Payment Details page of checkout if there is a lower limit for Klarna Pay Later and Klarna has deemed that Pay Later is not available for the customer's session. Max Price: This will be displayed in the 'Not Available' label on the Payment Details page of checkout if there is an upper limit for Klarna Pay Later and Klarna has deemed that Pay Later is not available for the customer's session.
Pay Over Time Enabled	Check this box only if Pay Over Time Enabled has been enabled on this Klarna Account - Payment Categories enabled on your Klarna Accounts can be established by contacting your Klarna Account manager. Enabling this will ensure a placeholder is displayed on the Payment Details page within checkout. If Klarna deems Pay Over Time is not available for a customer's session, a label will appear that informs the customer about this. If you enable this option then you should also provide the following details: Min Price: This will be displayed in the 'Not Available' label on the Payment Details page of checkout if there is a lower limit for Klarna Pay Over Time and Klarna has deemed that Pay Over Time is not available for the customer's session. Max Price: This will be displayed in the 'Not Available' label on the Payment Details page of checkout if there is an upper limit for Klarna Pay Over Time and Klarna has deemed that Pay Over Time is not available for the customer's session.
Credentials
Username	Enter the username component of the API credentials for this Klarna Account. You can find this (or generate it) from within the Klarna portal.
Password	Enter the password component of the API credentials for this Klarna Account. You can find this (or generate it) from within the Klarna portal.

Click the Insert Klarna Account button or the Update Klarna Account button to save the details. If this is the first time you are saving account details, you should see a confirmation message at the top of the page: 'Klarna Account Successfully Added'.

Shipping Countries

This tab is where you define the countries in which the Klarna account will be available.

Select countries in the 'Add Available Countries' box (Hold Ctrl or Shift to select multiple countries).
Click the Add button to move the countries to the 'Countries Account Available In' box.
Click the Update Klarna Account button.
If you want to remove countries, select them in the 'Countries Account Available In' box and click the Remove button.

How to View Klarna Transactions

Copy URL

To view Klarna transactions, proceed as follows:

Go to Payment Processing > Klarna Accounts in the IRP left navigation menu.
Click the Klarna Transactions button at the top of the page. This takes you to the KlarnaTransactions.aspx page:

To find specific transactions, enter a search term in the search bar at the top of the page. If you expand 'Other Options' under the search bar you can refine your results using the following filters:
- Show: Choose to show only successful transactions, failed transactions or all transactions.
- Transaction Type: Select a specific type of transaction from the drop-down list:
  - Any Transaction Type
  - Create Credit Session
  - Authorize Payment
  - Reauthorize Payment
  - Place Order
  - Capture Order
  - Cancel Order
  - Order Notification
  - Order Status Check
  - Refund Order
  - Global Variables Fetch
- Account: Select a specific Klarna account from the drop-down list.
- Date Range: Enter an appropriate date range in the boxes provided.
When you click the Search button you can see your search results in the main grid on the page. This shows the following information for each transaction returned:
- ID: This is the unique IRP identifier of the Klarna transaction.
- Transaction Type: This is the type of the transaction (e.g. Authorize Payment, Create Credit Session, Order Notification, etc.).
- Account: This is the IRP Admin name of the account.
- Amount: This is the total amount that was transacted.
- Customer ID: This is the ID of the customer involved in the transaction.
- Order ID: This is the ID of the order involved in the transaction.
- Successful: This indicates whether or not the transaction was deemed successful.
- TimeStamp: This is the day, date and time when the transaction occurred.
- Details: Click this button to drill down into the details of any transaction. This takes you to the KlarnaTransactionDetails.aspx page. For more details, see Transaction Details below.

Transaction Details

When you click the Details button against any transaction on the KlarnaTransactions.aspx page you go to the KlarnaTransactionDetails.aspx page:

Here you can see the following information (not all shown in the screen capture above):

Transaction Details:

ID: This is the unique IRP identifier for the Klarna transaction.
Transaction Type: This is the type of the Klarna transaction (e.g. Authorize Payment, Create Credit Session, Order Notification, etc.).
Merchant Reference: This is a reference for the Klarna transaction that you can use to refer to transactions within the Klarna Merchant portal.
Successful: This indicates whether or not the Klarna transaction was deemed successful. Any error messages relating to this transaction will be displayed within the 'Errors Details' section on this page.
Generated: This is the date and time when the Klarna transaction occurred.
Order ID: This is the Order ID associated with the Klarna transaction. Click the View button to open the Order Manage page for this order.
Account: This is the Klarna Account used to generated the transaction. Click the Edit button to open the Klarna Account Edit page for the Account associated with this transaction.
Session ID: This is the Session ID associated with the Klarna transaction. Session IDs are created when Klarna initially starts a payment session for a customer. This Session ID is carried through the customer's journey on the site and stored against all transactions leading up to and including 'Place Order'.
Use Playground: This indicates whether or not the Klarna transaction used the Playground (sandbox) instead of full Production mode. Payments are not taken for Playground orders.

Error Details:

Here you can see details of any errors generated as part of the Klarna transaction (e.g. 'Failed Klarna Authorization).

Request:

Here you can see the Request content of the Klarna transaction. This may include details such as the purchase country, purchase currency, customer name, billing address, delivery address, order amount, stock item name and so forth.

Response:

Here you can see the Response content of the Klarna transaction (e.g. error: invalid fields).

How can we help you?

Klarna Accounts

Introduction

Klarna accounts page in IRP Admin

Klarna messaging on model pages

Klarna in checkout

Klarna on the orders page in IRP Admin

Capturing funds from Klarna

Making the most of Klarna

How To Guides (2)

Account Details

Shipping Countries

Transaction Details