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Mailing List

You can find this section under Customers > Mailing List in the IRP Admin left navigation menu.

The Mailing List section displays all customers that are signed up to any Email Profile and/or Catalogue Profile present in your IRP.

Overview video

Note: Currently videos are not maintained in line with each software release and therefore features may work slightly differently from the way they are shown.

MailingList.aspx page

The main MailingList.aspx page appears as follows:

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The title bar at the top of the page indicates the number of subscribed customers.

You can use the search functionality at the top of the page to find a subset of customers that are subscribed or unsubscribed to particular emails or catalogues. You can also filter by customers with or without an account.

The page shows you each customer’s name, email address, whether or not they are subscribed, associated email and/or catalogue profile and their subscription date. For details of how to edit these sections, see the How To articles in this section.

Mailing List Popup & Email Subscription Widget

You can use this screen to enable a pop-up to be displayed for customers when they first visit your website, prompting them to join the mailing list. To do this, click the Enable Mailing List Popup button at the top of the page. The pop-up will not be displayed if the customer has already subscribed to the mailing list, otherwise it will be displayed each time that they visit your site. To disable the pop-up, click the Disable Mailing List Popup button. The pop-up feature is associated with an application setting; for details of this and other Mailing List settings, see the Mailing List Settings help topic.

You can also configure an email subscription widget to appear on your website. For instructions on how to do this, see the How To Add an Email Subscription Widget section below.

Note that when customers sign up to the Mailing List for the first time on the MyAccount/EmailSubscriptions.aspx page, the Mailing List Confirmation email is sent. For more information, see the System Emails help topic.

Adding Customers in Batch to a Mailing List

You can also use this screen to add whole batches of email addresses to your mailing list — see the How To Batch Add Customers to the Mailing List section below.

Small Translations for the 'Unsubscribe' Link

You can use the following Small Translations for the 'Unsubscribe' link in your emails: 2503, 2504 and 2505.

How To Guides (3)

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How To Add or Edit a Customer Mailing List Record
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How To Batch Add Customers to the Mailing List

To add a batch of customers to the mailing list, follow these steps:

  1. Go to Customers > Mailing List in the IRP Admin left navigation menu.
  2. Click the Batch Add To Mailing List button at the top of the page.
  3. Enter the email addresses that you want to add in bulk to the mailing list. You need to enter each address on a new line:

  4. Once complete, click the Validate Email Address List button to test the validity of the addresses. If there are any errors, they will be published at the top of the page. You must ensure that all addresses are valid before attempting to import them.

  5. After successfully validating the addresses, you need to assign the addresses to specific email profiles. You can select specific profiles by checking the boxes beside each email profile. Note that the mailing list Batch Add functionality does not work for Catalogue Profiles.

  6. Set the Language and Shipping Country for the addresses, then decide whether you want to re-subscribe existing emails to the selected profiles. This feature will update any existing customer’s mailing list settings/subscriptions with the email profiles you have selected.

  7. Once you have entered the details, click the Import Email Addresses button to save them as part of the mailing list. You can now view and search for the newly-added customers on the MailingList.aspx page.
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How To Add an Email Subscription Widget

FAQs (2)

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Can I add a whole batch of email addresses to my mailing list in one go?
Yes this is easy to do. Just click the Batch Add to Mailing List button and make sure that each address is on a separate line. Then validate the addresses by clicking the Validate Email Address List button, assign the addresses to a profile, set the Language and Country and click the Import button. For full details see the How To Batch Add Customers to the Mailing List topic.
When trying to add the Mailing List Popup, why do I see the message 'This email is already signed up to our newsletter'?
This message is controlled by Small Translation 898 and is displayed in the following scenarios:
  • The email address is already part of the mailing list.
  • A subscription to the mailing list has already been made within the current session, regardless of whether a different email has been entered into the form.
In both cases the customer is then redirected to a page on which they can start to manage their mailing list subscription.

Application Settings (12)

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