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Shipping Countries

You can find this section under Shipping > Shipping Countries in the IRP Admin left navigation menu.

You use the Shipping Countries section to add and edit Shipping settings for countries. You can also use it to disallow shipping to specific countries, to set country-specific CSS and to set Tax Rates. A full list of these settings is defined in the How To Add or Edit A Shipping Country section.

A complete list of Shipping Countries will be imported into your IRP when your IRP instance is created. The majority of your actions in this section will therefore be editing Shipping Country details. You would only have to add a new Shipping Country if a new country was created in the world and you wanted to allow shipping to that country. However occasionally you may need to make edits to a country's settings, for example images, tax rates, shipping messages and so forth.

ShippingCountries.aspx page

The ShippingCountries.aspx page appears as follows:

IRP Admin image

You can use the search bar at the top of the page to locate any Shipping Country in the system and, if you expand 'Other Options', you can filter by sub-countries, orphaned-only or EU members only. The results are displayed in grid below. This shows the following details:

  • ID: The unique IRP identifier for this Shipping Country, created automatically by the IRP.
  • Image: This flag image will appear when a customer sets their Shipping Country. The image will appear in the settings box at the top of the page, the models page and the postage information page.
  • Country: The configured name of the Shipping Country.
  • Country ISO: The Country ISO for this Shipping Country.
  • Currency ISO: The main Currency ISO used in this Shipping Country.
  • Default Shipping Cost: The default shipping cost for this Shipping Country. This will be used in the event that no Shipping Rules are available. Set to a negative value if shipping to this country is not possible.
  • Default Tax Rate: This Shipping Country's default VAT rate, to be applied to all non-specified product categories.
  • Tax Exempt Threshold: This determines (in the default currency) thresholds over which orders should not be charged tax/VAT:
    • Orders with basket totals (excluding tax/VAT, gift vouchers and shipping charges) below this threshold will be charged tax/VAT.
    • Orders with basket totals (excluding tax/VAT, gift vouchers and shipping charges) over this threshold will NOT be charged tax/VAT.
    Customers who are already exempt from tax/VAT will not be affected.
  • Regions: The number of regions, if any, configured for this Shipping Country. For more details, see How to Add Regions to a Country.
  • Sub Countries: The number of sub countries, if any, configured for this Shipping Country. For more details, see How to Add or Edit Sub Countries.
  • Edit: Click this button to make changes to a Shipping Country configuration. For more details, see How to Add or Edit a Shipping Country.

Overview video

Note: Currently videos are not maintained in line with each software release and therefore features may work slightly differently from the way they are shown.

How To Guides (3)

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How to Add or Edit a Shipping Country
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How to Add or Edit Sub Countries

To add or edit sub countries, follow these steps:

  1. Go to Shipping > Shipping Countries in the IRP Admin left navigation menu.
  2. Click the Edit button in the row belonging to the country you want to work with.
  3. To add a sub country, click the Add Sub Countries button at the top of the screen. To edit existing sub countries, click the Edit Sub Countries button.
  4. Enter values for the following settings on the ShippingCountryManageSubCountries.aspx page:
    • Sub-Country Name: The name of this sub-country that will be displayed to the customer on the website front end.
    • Default Tax Rate: The sub-country's Default Tax Rate to be applied to all non-specified product categories. Note that parent countries can have the 'Price Tax Display Status' set to override the global setting. Settings for sub countries will inherit first from their parent country, then from the global setting. These come into affect only when the 'Allow User VAT Status Changes' Application Setting (in the 'Tax' grouping) is enabled
    • Default Shipping Cost: The Default Shipping Cost will be used in the event that no rules are available for this sub-country and the customer's basket. Set this to a negative value if shipping to this sub-country is not possible.
  5. If you are editing sub countries, you can also update the Default Tax Rate and Default Shipping Cost values (as described above) in the grid at the bottom of the page. You can also upate the following setting:
    • Tax Exempt Threshold : This determines (in the default currency) thresholds over which orders should not be charged tax/VAT:
      • Orders with basket totals (excluding tax/VAT, gift vouchers and shipping) below this threshold will be charged tax/VAT.
      • Orders with basket totals (excluding tax/VAT, gift vouchers and shipping) over this threshold will NOT be charged tax/VAT.
      Customers who are already exempt from tax/VAT will not be affected.
      To make any further changes to the sub country, or to delete the sub country, click the Edit button and make your changes.
  6. Click the Add Sub Country button or the Update Sub Country button.
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How to Add Regions to a Country
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