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Shipping Methods

You can find this section under Shipping > Shipping Methods in the IRP Admin left navigation menu.

Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by any courier.


IRP Commerce has partnered with Intersoft, a complete multi-carrier shipping integration solution, to enable the full and complete integration of Royal Mail, FedEx, DPD UK, DHL and other multiple carriers into the IRP order flow. Using Intersoft will allow all shipping actions to be implemented without leaving the IRP and provide substantial efficiency savings for all in-house dispatch operations where dispatch teams previously had to enter order data, print labels and pay for them from a separate system.

We are confident that this integration will help IRP clients to save money in real terms by introducing efficiency into their order processing via the IRP. It should allow teams to put any current time wasted on manual input and logging into different systems to better use.

For more details, see the How to Set Up the Intersoft Shipping Integration on the IRP help topic.


Currently, IRP Commerce also provides a standalone Parcelforce integration. This is available for use, Free of Charge, for as long as it is supported by Parcelforce. If a time arrives in the future where Parcelforce require a change to this integration for it to continue to function, the Parcelforce Label solution will be migrated into the IRP Intersoft Shipping Gateway Licence and provided as a service from within this gateway along with the other carriers mentioned above.

Note on Royal Mail COSS
The Customer Own System Solution (COSS) from Royal Mail integration is currently being deprecated. This solution has been superseded by Intersoft and will therefore no longer be supported. Please contact your IRP Account Manager for more information.

ShippingMethods.aspx page

The ShippingMethods.aspx page appears as follows:

IRP Admin image

This shows the following details:

  • ID: The unique IRP identifier for this Shipping Method, created automatically by the IRP.
  • Priority: This is used when printing order sheets. Higher-priority Shipping Methods will have their sheets printed first. If priority shipping does not apply to your dispatch process, set this value to 0.
  • Carrier: The carrier to be used to provide shipping services.
  • Display Name: The name of this Shipping Method that will appear on the front end of the website.
  • Average Shipping Cost: The average ex-tax cost of this Shipping Method as charged to your company.
  • Label BackGround: This shows the label background for this Shipping Method, if one has been configured.
  • [Delete check box]: Check this box to select a Shipping Method for deletion. Subsequently, click the Delete Selected Shipping Methods button.
  • Create Label: Click this button to create an Ad-Hoc Postage Label for this Shipping Method. This takes you to the ShippingAdHocLabelEdit.aspx page – see the Ad-Hoc Postage Label help topic for more information.
  • Edit: Click this button to make changes to a Shipping Method configuration. For more details, see the How To articles below.

Overview video

Note: Currently videos are not maintained in line with each software release and therefore features may work slightly differently from the way they are shown.

How To Guides (6)

How To Add or Edit a Basic Non-Integrated Shipping Method
How to Set Up the Intersoft Shipping Integration on the IRP

To set up the IRP Intersoft Shipping Gateway you should work through the following stages:

  1. Configure Application Settings for Intersoft
  2. Configure Shipping Methods for Intersoft
  3. Configure Parcel Types for Intersoft
  4. Test Ad-Hoc Labels for Intersoft
  5. Test Auto Dispatch for Intersoft
  6. Test End of Day Documents for Intersoft
  7. Configure Harmonisation Codes for Intersoft

1. Configure Application Settings for Intersoft

NOTE: Your IRP Account Manager should complete these settings on your behalf. Other than the static URL prefixes, the details are all available within the Intersoft account portal.

  1. Select the 'Shipping – Intersoft' grouping and set values for the following Application Settings:
    • Intersoft API Url Production Prefix
    • Intersoft API Url Sandbox Prefix
    • Intersoft Application ID
    • Intersoft Logging Level
    • Intersoft Password
    • Intersoft Royal Mail Posting Location
    • Intersoft User ID
    • Intersoft Use Sandbox Mode
    • Intersoft VAT Number*
    • Intersoft EORI Number*
    • Intersoft IOSS Number*
    *Note that the Intersoft Shipping Gateway integration passes the 'Import One-Stop Shop' (IOSS) number for shipments where the destination shipping country is marked as 'Is EU Member Country'. When the 'Intersoft IOSS Number' Application Setting is populated, shipments to EU member countries will not send VAT and EORI ('Economic Operators Registration and Identification') numbers and will instead provide the IOSS number.
  2. Click the Update Application Settings button.

2. Configure Shipping Methods for Intersoft

Configure your Intersoft Shipping Methods. See How to Add or Edit an Intersoft Shipping Method later in this help topic for more details. The key elements are as follows:

  • Select 'Intersoft' as the Integration Provider.
  • Select 'Royal Mail', 'DHL Express', 'FedEx' or 'DPD' (Dynamic Parcel Distribution) as the Carrier.
  • Select the appropriate Default Parcel Type.
  • For DHL Express, FedEx or DPD, configure the appropriate:
    • Carrier Service
    • Label Description Of Goods
  • For Royal Mail, configure the appropriate:
    • Carrier Service
    • Label Description Of Goods
    • Default Service Format
    • Service Enhancement 1
    • Service Enhancement 2
    • Service Enhancement 3
    • Service Enhancement 4

Royal Mail Service Enhancements require a Royal Mail Service Format. This must be configured correctly to avoid errors – the Royal Mail Service Matrix Excel file will allow you to diagnose if you are sending the correct Service Format.

Refer to this guide for help with international shipment services.

3. Configure Parcel Types for Intersoft

Configure your Parcel Types using the dimension settings and, if you are using Royal Mail, make sure that you configure the Intersoft Royal Mail Service Format for your Parcel Types. In brief, you can select from the following options:

  • None Set
  • Inland Letter
  • Inland Large Letter
  • Inland Parcel
  • International Letter
  • International Flat
  • International Parcel
  • Inland Format Not Applicable
  • International Format Not Applicable
  • International Printed Papers

When dispatching shipments with a Parcel Type with a designated 'Intersoft Royal Mail Service Format', the format set against the Parcel Type will be used. In the case that a Parcel Type is used to dispatch which does not have a set Service Format, the Default Service Format set against the Shipping Method (as listed in Step 2 above) will be used instead. This allows a Service Format to always be available when making use of Service Enhancements for Royal Mail Intersoft Shipping Methods. For more details, see the Parcel Types help topic.

4. Test Ad-Hoc Labels for Intersoft

If desired, you can use the Ad-Hoc Labels feature for Intersoft, including the Parcel Type details setting. Remember that you will be charged since the parcels will be added to your manifest. See Ad-Hoc Labels for more details

5. Test Auto Dispatch for Intersoft

Test the Auto Dispatch setup for orders using the Intersoft integration. The Intersoft Carrier, Method and Parcel Type details will be selected by default. Your dispatch team will need to assess and change the details according to the service being used and the order contents.

Note that the IRP auto-validates and amends Shipping/Delivery Address fields for Intersoft orders as follows:

  • All available address lines are parsed by the IRP to ensure that the final delivery address is split across three lines. Any extra characters are truncated from the end of the final line.
  • For Amazon Pay orders, if a phone number has not been provided, the Phone Number field is populated with a '0' (zero) .

Note that after labels are printed, you cannot change the setup. To make any changes you will have to cancel manually using the carrier's online interface and you will then have to create a new label and enter a new tracking code in the IRP.

You can create Customs Documents for existing Intersoft shipments. To facilitate this, a 'Customs Doc' button is available within the 'Intersoft Shipping Labels' grid on the OrdersAutoDispatch.aspx page. When you click the button, a lightbox will open where you can use Customs Document settings to create the document for printing.

For more details, see the Auto Dispatch Orders help topic.

6. Test End of Day Documents for Intersoft

For Intersoft integrations, you must create End of Day Documents. If you do not generate End of Day Documents, the shipments will not be logged automatically to your OBA (or carrier-specific equivalent) account. Note that since historic documents are not saved, it is recommended that you save old PDF documents locally if you want to keep them for reference. For more details, see the End of Day Documents help topic.

7. Configure Harmonisation Codes for Intersoft

Enter the Harmonisation System Codes at the Category, Model or Stock level – you use these to classify goods for import and export. The codes are then fed through to shipping labels and electronic customs declarations. Note that, whilst not required currently, Harmonisation System Codes will be obligatory for Royal Mail services from 2019 onwards. For more details, see the How To Add or Edit a Category, How To Add or Edit a Model and How To Edit a Stock Item help topics.

How to Add or Edit an Intersoft Shipping Method
How To Set Up Parcelforce Shipping Integration
How To Set Up Royal Mail COSS (DEPRECATED)
How To Set Up Royal Mail Shipping Integration (DEPRECATED)

FAQs (1)

With Parcelforce, what do I do if a Shipping Method has specific settings that are different to the global ExpressLink Application Settings, for example if there is a different Contract Number ?
If, for example, you are supplied with two shipping Contract IDs from Parcelforce, add the main one with the most services attached to it in the Parcelforce Application Settings, and the second code behind the other Shipping Method in the Shipping Methods section. You can edit the Shipping Method as follows:

1. In the ‘Parcelforce’ section of the ShippingMethodEdit.aspx screen, check the box for ‘Method has Unique Settings’.
2. Add the different setting, for example the Contract Number.
3. Click ‘Update Shipping Method’.

All default Parcelforce settings can be amended in this way if a particular method has a unique variant on the value.
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