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Admin Users

You can find this section under Admin Users > Admin Users in the IRP Admin left navigation menu.

After you have created an Admin User Group, you can begin adding or editing Admin User accounts. In order for users to access IRP Admin, they need to have an Admin User account.

You should give each user their own user account rather than having general accounts for multiple users. This is beneficial for any potential access restrictions and for tracking purposes.

Note that, if you have the right permissions, you can configure several aspects of Admin passwords (including complexity and number of previous passwords permitted to be reused, etc.) using the Admin Passwords section in IRP Admin.

Also, if you have permissions to view the Admin Usage History section (in the 'System Logs' section of IRP Admin), you can click the Log button in the grid in order to view a particular User’s usage history.

IRP Admin displays a small Admin User photograph at the top-right corner of the screen. If the Admin User has uploaded an Admin User photo via the 'Edit My Details' page (AdminUserEditMyDetails.aspx), the uploaded photo will be displayed If the Admin User has not uploaded an Admin User photo, a default picture will be displayed in its place:

IRP Admin  image

Clicking the small Admin User photo will redirect the user to the 'Edit My Details' page. For more details about uploading a photo, see How To Add or Edit an Admin User later in this section.

Note: As of IRP Version 6.0.20, Admin Users who have configured Two Factor Authentication (2FA) on their IRP Admin accounts will bypass any IP Address restrictions. This means that you can choose either IP whitelisting or 2FA to secure your account. For more information about 2FA on the IRP, see How To Configure Two Factor Authentication.

Overview video

Note: Currently videos are not maintained in line with each software release and therefore features may work slightly differently from the way they are shown.

How To Guides (2)

How To Add or Edit an Admin User
How To Configure Two Factor Authentication


You can use 2FA on every account belonging to an IRP Admin user — company administrators, operators, IRP Service Providers, IRP Agencies and so forth. You might also see this referred to elsewhere as 'Two Step Verification', 'Multifactor Authentication' or other such names.

2FA has well-documented security benefits. It helps to keep potential hackers out of your account and protect your business reputation. Essentially, this feature combines something you know (your password) with something you have (a code sent to your phone). It provides an additional line of defence beyond the standard password.

This is easy to set up and use in IRP Admin – all you need is a smartphone with a QR code reader app installed.


  1. As of IRP Version 6.0.20, Admin Users who have configured Two Factor Authentication ('2FA' or 'TFA') on their IRP Admin accounts will bypass any IP Address restrictions. This means that you can choose either IP whitelisting or Two Factor Authentication to secure your account.
  2. To remove Two Factor Authentication for another Admin User, you must 1) have 2FA configured for yourself and 2) have permission to edit Admin User accounts.


  1. You need to have an authentication app installed on your phone. There are several such apps available but we recommend using Google Authenticator:
  2. Make sure that you have the clock on your phone set to update automatically. This will ensure that your phone is in sync with the IRP servers.
  3. You will always need to have your phone available. Ideally you should set a password on your phone so that it is locked when you are not actively using it.
  4. (Coming soon) If you want to force all users to enable Two-Factor Authentication on their Admin accounts, make sure that you check the box for ‘Enforce Two-Factor Authentication For Admin Logins’ in the Advanced Settings > Admin Settings section of the Application Settings.


To configure two factor authentication, follow these steps:

  1. Go to your IRP User Account page by clicking your name in the IRP Admin bottom navigation menu or by going to Admin Users > Admin Users in the IRP Admin left navigation menu then clicking the Edit button beside your name.
    The AdminUserEditMyDetails.aspx screen appears.
  2. Scroll down to the Two Factor Authentication section:
    IRP Admin image
    You have the choice of configuring Two Factor Authentication for the first time on your account using the Enable option, or if you are part of a business that has another IRP system and you have previously configured Two Factor Authentication on your IRP Admin account on another IRP, you can use the Import option to import the authentication file. These options are explained in the sections that follow.

Using the ‘Enable’ option

To use the Enable option, proceed as follows:

  1. Click the Enable button beside the setting called Secure your account by enabling Two Factor Authentication.
    You are asked to verify your identity:
  2. Verify Identity for Two Factor Authentication window
  3. Enter your password and click Verify.
  4. The Two Factor Authentication setup screen appears:
  5. Example Two Factor Authentication Setup screen
  6. Follow the instructions on the screen:
    1. Download or open your favourite Authenticator app (see the ‘Prerequisites’ section above).
    2. Scan the barcode into the app, or enter the key shown into the app.
    3. Enter the code displayed in your app in the box provided. Here is an iOS example:
      iOS Two Factor Authentication
    4. Click the Complete 2FA Setup button to confirm successful setup.
  7. You will receive confirmation that your setup has been successful. Follow the remainder of the on-screen instructions.

Using the ‘Import’ option

To use the Import option to upload a key file from another IRP, proceed as follows:

  1. Click the Import button.
    The 'Import Two Factor Authentication From File' screen is displayed:
    IRP Admin image
  2. Click the Browse button and locate the key file that you want to import.
  3. Enter your IRP Admin password in the Password to decrypt file box.
  4. Click the Import button.
    You will receive confirmation that your setup has been successful.

Videos (1)

Admin Users
Learn how to add and edit Admin Users on the IRP.

FAQs (4)

What are Special Permissions?
These appear when a new user group has been created. They grant further access to user groups with more behind-the-scenes audit type access.
Can you grant or decline access for sub-sections of Admin pages?
No, you cannot grant or decline access for sub-sections of Admin pages. Access can only be granted or declined on a section level.
How do I change my password?
To change your password or other details go to the ‘Edit My Details’ section. You will be asked to confirm your password by entering it again. Then proceed to clicking ‘Update’ and your password will be changed. If you are in a management or supervisory role you will have the ability to reset the passwords of users in user groups in a sub department.
Can a username be changed?
Unfortunately a username cannot be changed through the IRP Admin. However if you contact your Systems Integrator, they will be able to change it for you.
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