Live Support for Black Friday - 15 results in Knowledge Base

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Admin Users
Admin Users
After you have created an Admin User Group, you can begin adding or editing Admin User accounts. In order for users to access IRP Admin, they need to...
Published: 16 Apr 2020
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Application Settings
Application Settings
Application Settings act as default settings for almost all of the features within the IRP. Although there are a large number of settings, it is...
Published: 09 Jul 2020
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Website CSS Stylesheet
Interface & Design
This section requires good skills and understanding of CSS style sheets. The CSS section is predominately a resource for your interface designers to...
Published: 08 Jul 2020
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Live Support Active Sessions
Live Support
Live Support offers a two-way chat facility through a messaging service. You can configure this to be activated at precise times and on a...
Published: 02 Jul 2020
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Admin User Groups
Admin Users
All access to IRP Admin is granted through the Admin Users section. Initially you should set up an administrator user group. This will be the parent...
Published: 16 Apr 2020
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Polls
Interface & Design
This section allows you to create and host online polls/surveys on your website. Polls can be used as a method of research to gauge public opinion on...
Published: 09 Jul 2020
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Shipping Countries
Shipping
You use the Shipping Countries section to add and edit Shipping settings for countries. You can also use it to disallow shipping to specific...
Published: 06 Jul 2020
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Card Processor Settings
Payment Processing
All of the Application Settings relating to Payment Processing are stored in this section.
Published: 12 Dec 2019
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Live Support Settings
Application Settings
Live Support allows customers to communicate directly with technical support staff for the website.
Published: 08 Jul 2020
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Mobile CSS Stylesheet
Interface & Design
You use this section to modify the entire stylesheet for the mobile version of your website, as held on the file system, including Live Support styles...
Published: 09 Jul 2020
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Trade CSS Stylesheet
Interface & Design
You use this section to define the entire stylesheet for your Trade (B2B) website, as held on the file system.
Published: 08 Jul 2020
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Automatic Activation Rules
Live Support
This section allows you to automatically enable and disable Live Support via a set of rules, such as day of the week, time of day and whether Live...
Published: 02 Jul 2020
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Country Restrictions
Live Support
You use this page to enable or disable the Live Support feature for specific countries.
Published: 02 Jul 2020
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Live Support Search
Live Support
This page displays the Complete / Unanswered Live Support sessions that are no longer active.
Published: 02 Jul 2020
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Understanding Card Payments On The IRP
Payment Processing
This topic provides an overview of Card Payments on the IRP.
Published: 01 May 2020
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