Live Support for Black Friday - 33 results in Knowledge Base
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Admin Users
After you have created an Admin User Group, you can begin adding or editing Admin User accounts. In order for users to access IRP Admin, they need to have an Admin User account.
Admin Users
Published: 21 Oct 2019
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Application Settings
Application Settings act as default settings for almost all of the features within the IRP. Although there are a large number of settings, it is unlikely that you will need to amend many of them as they are included so that an expert can fine-tune your IRP-based website.
Application Settings
Published: 27 Nov 2019
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Website CSS Stylesheet
This section requires good skills and understanding of CSS style sheets. The CSS section is predominately a resource for your interface designers to change all aspects of the look of your site.
Interface & Design
Published: 14 Nov 2019
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Customers
The customers section allows you to create customer accounts or edit existing customer accounts on your website.
Customers
Published: 22 Jan 2020
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Email Campaigns
Email marketing is a great way to promote sales through your website. Sales conversion from email marketing is generally much higher compared with other internet marketing strategies.
Email Marketing
Published: 14 Jan 2020
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Live Support Active Sessions
Live Support offers a two-way chat facility through a messaging service. You can configure this to be activated at precise times and on a country-by-country basis.
Live Support
Published: 22 Aug 2019
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Brands
Before adding any Models to your site, you must first create the Categories and Brands to which they will belong. Brands are used to group models by the manufacturer.
Products
Published: 21 Jan 2020
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Models
Models are the products that you will sell on your website. Each Model must be assigned a Brand and Category so it is important to add all required Brands and Categories before creating Models.
Products
Published: 21 Jan 2020
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Shipping Overview
You use the Shipping section in IRP Admin to define the Shipping Countries, Methods, Zones, Rules and Restrictions that will be used in your IRP.
Shipping
Published: 14 Jan 2020
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Orders
Here you can view Order details for all Orders contained within your IRP.
Orders
Published: 30 Jan 2020
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Currencies
There are 13 currencies by default in the IRP. The default IRP configuration will have all of the orders charged in one currency and the other currencies are there as a close guide price.
Payment Processing
Published: 12 Dec 2019
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Admin User Groups
All access to IRP Admin is granted through the Admin Users section. Initially you should set up an administrator user group. This will be the parent group of all subsequent groups.
Admin Users
Published: 21 Oct 2019
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System Emails
The System Emails Section allows you to create and edit System Generated Emails. These emails are automatically sent out by the system at specific times.
Email Marketing
Published: 14 Jan 2020
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Polls
This section allows you to create and host online polls/surveys on your website. Polls can be used as a method of research to gauge public opinion on aspects of your site or your industry.
Interface & Design
Published: 14 Nov 2019
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Shipping Countries
You use the Shipping Countries section to add and edit Shipping settings for countries. You can also use it to disallow shipping to specific countries, to set country-specific CSS and to set Tax Rates.
Shipping
Published: 14 Jan 2020
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Shipping Methods
Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by any courier.
Shipping
Published: 14 Jan 2020
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Card Processor Settings
All of the Application Settings relating to Payment Processing are stored in this section.
Payment Processing
Published: 12 Dec 2019
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Order Settings
You use the Order Settings section to define settings for fraud scoring, part codes, EANs and RMA forms.
Application Settings
Published: 29 Nov 2019
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Live Support Settings
Live Support allows customers to communicate directly with technical support staff for the website.
Application Settings
Published: 29 Nov 2019
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Mobile CSS Stylesheet
You use this section to modify the entire stylesheet for the mobile version of your website, as held on the file system, including Live Support styles and mobile tools styles. Any changes that you make here will be reflected immediately on the mobile site.
Interface & Design
Published: 14 Nov 2019
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Stock Locations
You use this section to view and edit all stock locations that are currently in the system. You should add any physical location where stock is held, for example in a warehouse or in a shop.
Stock Control
Published: 22 Oct 2019
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Custom Content Pages
You can create web pages that are specific to your company using the Custom Content Pages section of IRP Admin. These pages are translatable into different languages to allow the same section of a site to display different content depending on which language is selected on the front end.
Interface & Design
Published: 14 Nov 2019
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IRP Errors
You use the System Logs section to view historic IRP error messages. This information is primarily of use to support and development staff.
System Logs
Published: 22 Oct 2019
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Finance Providers
You use the Finance Providers section to make a finance option available to your customers as an alternative payment method to Card, PayPal, Offline and WorldPay.
Payment Processing
Published: 22 Jan 2020
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Finance Settings
These are the Application Settings associated with the V12 feature.
Application Settings
Published: 29 Nov 2019
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Trade CSS Stylesheet
You use this section to define the entire stylesheet for your Trade (B2B) website, as held on the file system.
Interface & Design
Published: 14 Nov 2019
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Order Sheet Templates
You use this section to create HTML-based order sheets for Retail Orders, Trade Orders or both.
Orders
Published: 30 Jan 2020
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Deliver To Store Overview
The Deliver To Store feature is a variation on the Click & Collect feature which gives you the simple ability to allow your customers to select a store for delivery as a shipping method.
Orders
Published: 30 Jan 2020
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Shipping Settings
You use the Shipping Settings section to define general settings for shipping and specific settings for Parcelforce, Royal Mail, TNT.
Application Settings
Published: 29 Nov 2019
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Automatic Activation Rules
This section allows you to automatically enable and disable Live Support via a set of rules, such as day of the week, time of day and whether Live Support should be disabled or enabled at these specific times.
Live Support
Published: 14 Jun 2019
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Country Restrictions
You use this page to enable or disable the Live Support feature for specific countries.
Live Support
Published: 14 Jun 2019
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Live Support Search
This page displays the Complete / Unanswered Live Support sessions that are no longer active.
Live Support
Published: 22 Aug 2019
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Understanding Card Payments On The IRP
This topic provides an overview of Card Payments on the IRP.
Payment Processing
Published: 22 Jan 2020
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