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You use this page to enable or disable the Live Support feature for specific countries.
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Live Support
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Published: 14 Jun 2019
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View
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You use the Shipping Countries section to add and edit Shipping settings for countries. You can also use it to disallow shipping to specific countries, to set country-specific CSS and to set Tax Rates.
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Shipping
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Published: 11 Dec 2018
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View
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You use the Tax Rates section to add, edit or delete category- or country-specific tax rates for each country.
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Products
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Published: 14 Jun 2019
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View
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Live Support Active Sessions
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Live Support offers a two-way chat facility through a messaging service. You can configure this to be activated at precise times and on a country-by-country basis.
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Live Support
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Published: 17 Jun 2019
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View
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You can use Geo Location Import to apply Country and Currency user settings automatically when a customer visits your site.
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Integration
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Published: 04 Oct 2017
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View
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You use the languages section to define how many languages are active on your IRP website. There are 124 languages in the system.
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Languages
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Published: 22 Mar 2017
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View
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There are 13 currencies by default in the IRP. The default IRP configuration will have all of the orders charged in one currency and the other currencies are there as a close guide price.
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Payment Processing
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Published: 30 May 2019
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View
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This section allows you to create vouchers that can then be emailed to clients who can redeem them through the website.
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Promotions
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Published: 12 Mar 2019
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View
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By entering your marketing costs, linking up with your Google Analytics account and harnessing the powerful statistical abilities of the IRP, you have the potential to maximise your sales using insights and strategies specific to your particular retail sector.
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Orders Tracking
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Published: 21 Jun 2019
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View
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Models are the products that you will sell on your website. Each Model must be assigned a Brand and Category so it is important to add all required Brands and Categories before creating Models.
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Products
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Published: 14 Jun 2019
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View
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You use the Banners section to add banners, graphics and images to your IRP.
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Interface & Design
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Published: 07 Mar 2019
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View
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This section requires good skills and understanding of CSS style sheets. The CSS section is predominately a resource for your interface designers to change all aspects of the look of your site.
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Interface & Design
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Published: 15 May 2019
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View
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The customers section allows you to create customer accounts or edit existing customer accounts on your website.
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Customers
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Published: 01 Apr 2019
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View
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You use the Order Settings section to define settings for fraud scoring, part codes, EANs and RMA forms.
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Application Settings
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Published: 21 May 2019
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View
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You use custom content pages to create web pages that are specific to your company. These pages are translatable into different languages to allow the same section of a site to display different content depending on which language is selected on the front end.
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Interface Translations
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Published: 04 Aug 2016
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View
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You use this section to view and add details of companies that supply your stock. This is essential for creating Purchase Orders.
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Stock Control
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Published: 28 May 2019
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View
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You use this section to import product reviews in bulk to the IRP. This is a useful feature in IRP as it allows you to import large numbers of reviews effortlessly.
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Data Imports / Exports
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Published: 05 Oct 2018
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View
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You use this section to modify the entire stylesheet for the mobile version of your website, as held on the file system, including Live Support styles and mobile tools styles. Any changes that you make here will be reflected immediately on the mobile site.
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Interface & Design
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Published: 15 May 2019
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View
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You can create web pages that are specific to your company using the Custom Content Pages section of IRP Admin.
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Interface & Design
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Published: 07 Mar 2019
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View
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The IRP Promotions Engine is a world-class promotions system containing all the necessary features to maximise your sales using promotional offers, discounts and vouchers, for example, ‘Buy 3 for 2’, ‘Buy one, get one free’ and so forth.
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Promotions
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Published: 12 Mar 2019
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View
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You use the Shipping Restrictions section to restrict the delivery of particular brands or categories to customers in specific countries. You can choose to show the restricted products to your customers, or to hide them.
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Shipping
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Published: 16 Jan 2019
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View
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You use this section to define the primary navigation structure on your Trade (B2B) website, including your top tabs, left navigation and bottom navigation.
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Interface & Design
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Published: 15 May 2019
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View
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You use this section to create HTML-based order sheets for Retail Orders, Trade Orders or both.
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Orders
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Published: 01 Apr 2019
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View
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By entering your marketing costs, linking up with your Google Analytics account and harnessing the powerful statistical abilities of the IRP, you have the potential to maximise your sales using insights and strategies specific to your particular retail sector.
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Statistics
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Published: 17 Aug 2018
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View
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You use the Shipping Settings section to define general settings for shipping and specific settings for Parcelforce, Royal Mail, TNT.
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Application Settings
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Published: 21 May 2019
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View
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You use the Shipping section in IRP Admin to define the Shipping Countries, Methods, Zones, Rules and Restrictions that will be used in your IRP.
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Shipping
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Published: 11 Dec 2018
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View
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Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by any courier.
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Shipping
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Published: 16 Jan 2019
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View
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This section allows you to see how your Top Nav will appear on the front end, making it easy to apply any changes or updates through the use of free-form HTML which will allow you to create a custom format/structure for the Navigation Top Tab Menus.
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Interface & Design
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Published: 15 May 2019
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View
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The Sales Overview section displays a summary of the sales within the IRP. This page is usually the default homepage for the admin section.
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Statistics
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Published: 16 Jan 2019
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View
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You use the Site Logos section to upload and edit the logos that appear in the top left corner of your website.
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Interface & Design
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Published: 15 May 2019
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View
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This page displays the Complete / Unanswered Live Support sessions that are no longer active.
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Live Support
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Published: 17 Jun 2019
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View
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This section allows you to create and edit vouchers for use by trade customers.
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Trade Site
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Published: 14 Jun 2019
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View
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IRP Interface Fixed Position Elements
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By using CSS and Application Settings, you can easily adapt the look and feel of the site to your design needs. There are also a few fixed positional elements that must exist throughout the site. These are described in this article.
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Interface & Design
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Published: 15 May 2019
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View
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Accepted Payment Method Icons
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You use this section to upload and manage images for the payment methods that you accept. You can upload separate images for desktop, mobile and trade sites and you can form 'Icon Groups' to assign non-default images to subsets of countries. The images will replace the $$AcceptedPaymentMethods$$ placeholder in any bottom nav content.
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Payment Processing
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Published: 28 Jan 2019
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View
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