This Information is Classified
You can find this section under Products > Models in the IRP Admin left navigation menu.
Models are the products that you will sell on your website. You can add as many products as you like using IRP Admin. Each Model must be assigned a Brand and Category so it is important to add all required Brands and Categories before creating Models.
Here is an introductory video about the Models section
Note: The video is intended only to provide a general overview of the area. Currently IRP videos are not maintained in line with each software release and therefore the features in IRP Admin may work slightly differently from the way they are shown in the video.
MODELS PAGE (Models.aspx)
You can use the Search functionality at the top of the Models.aspx page to find any model:
You can use the search bar to enter any model-related term and you can see from the screen capture above that, if you expand 'Other Options', you can use the following filters:
- Brand: Select a brand from the drop-down list.
- Category: Select a category from the drop-down list.
- Active: Check the radio button for Active, InActive or Both.
- Offer Status: Select an Offer Status from the drop-down list.
- Attribute: Select an attribute from the drop-down list.
- [Various elements]: Check the box or boxes to filter by No Description, No Image, Extra Images, Include Kits, No Reviews, Not in Product Group, Has Discount Has Items Out of Stock, Missing EANs, Missing Part Codes.
- Created: Select a From date and a To date.
When you have selected your filters, click the Search button at the right side of the search bar.
The main grid on the Models.aspx page appears as follows:
This shows the following information:
- ID: This is the unique ID of the model, added automatically by the IRP system. You can click the column heading to sort the grid alphabetically in ascending or descending order.
- [Checkbox for Activating/Deactivating]: Check this box if you want to select a model to activate (or uncheck the box if you want to select the model to deactivate). Then click the 'Update All Models' button to carry out the activation or deactivation.
- Image: This shows an image of the model, if available.
- Brand: This shows the brand of the model. You can click the column heading to sort the grid alphabetically in ascending or descending order.
- Model: This shows the name of the model. You can click the column heading to sort the grid alphabetically in ascending or descending order.
- Price: This shows the web price of the model. You can click the column heading to sort the grid in ascending or descending order.
- RRP: This shows the RRP of the model. You can click the column heading to sort the grid in ascending or descending order.
- Stock: This area shows the following details:
- ID: This shows the Stock ID of the item. You can click the value in the cell to go to the ModelsEdit.aspx page where you can view details of the stock.
- Option: This shows the details of any Size / Colour Text that has been configured for each stock item.
- Stock: This shows the website level of the stock. Hover your cursor over the value in the cell to see a popup display of the stock levels across all stock locations, for example:
- Cost: This shows the Supplier Cost Price for the stock item.
- Price: This shows the web price for the stock item.
- Markup: This shows the percentage change between the cost price and the web price.
- Status: This shows the Out of Stock Status of the stock item. (Stock items with an Out of Stock Status of 'Normal' will appear as Out of Stock on the front-end of the website. 'Special Order' stock items will display as such and will prompt customers to request a Stock Alert. 'Discontinued' stock items will display as such. 'Available In' stock items will display as available in (0.5x - x Days).)
- [Sales Stats]: Click the 'chart' icon to go to the EntityStats.aspx page where you can view sales statistics for the model. See the section below entitled Sales Stats Page (EntityStats.aspx).
- Rank: This shows the rank of each model based on the last 30 days' sales. Click on the column header to sort the ranks in ascending order (and click again if you want to view the ranks in descending order).
- [Checkbox for Deleting]: Check this box if you want to select a model for deletion. Then click the 'Delete Selected Models' button to carry out the deletion.
- Copy: Click this button to copy this model and all its properties (including stock items) to a new model.
- Edit: Click this button to edit a model. For more information, see the How To Add or Edit a Model, How To Edit a Stock Item and How To Add Add-To-Basket Drop-Down Lists of Stock Options topics in this section.
Sales Stats Page (EntityStats.aspx)
When you click the 'chart' icon in the main grid, you go to the EntityStats.aspx page where you can view sales statistics for the model, for example:
On this page you can see some key sales data at the top of the page for the model, including: % Margin, Units Ordered, Average Cost Price, Number of Orders, Total Profit, % of Overall Profit, % of Overall Sales and Total Sales.
You can use the search filters below the key stats to filter by: Country, Order Type (Web, EPOS, Telesales, Trade Sales), Product Choice (options) and Date Range (Last 12 Months, Last 6 Months, Last 30 Days, This Month, Last Month, All Time, Custom Range). When you have selected your filters, click the Apply Changes button and you will see the results returned in the areas below.
In the main body of the page there are tabs for you to select:
- Sales Charts: This shows sales over the timescale you have chosen. You can change the graph to show sales by Day or by Month by clicking the 'Graph By' icons and if you hover your cursor over any point in the graph you can view the monetary values for each point in time. Below you can see sales by country displayed in a pie chart (hover your cursor over any segment to see the value of sales in each country).
- Orders: This shows key order data in a grid, for example:
You can view the following information in the top grid: Order ID, Date, Order Item ID, Stock ID, Model ID, Product Name, Option, Unit Price, Cost Price and Profit. In the Product Option Sales section you can view key information about option sales, including: Stock ID, Option, Units Sold, Unit Cost, Unit Price, Revenue and Profit.
MODELS WITH MULTIPLE STOCK OPTIONS
Models consist of one of more Stock Items which allows you to offer different sizes, colours, options of the same Model.
If a product comes in multiple size/colour options, the model will consist of multiple stock items, one for each separate option. For example, a Levis Classic One Pocket Shirt that comes in two colours (Blue, Grey), over four sizes (Small, Medium, Large, XLarge), will have eight stock items.
This model will have the following structure:
This Model will have the following Basic Model Details when added to the IRP:
And the following Size/Colour Options:
MODELS WITH A SINGLE STOCK OPTION
If a product only comes in one size/colour option, the model will consist of one stock item. For example, a pair of Ray Ban Wayfarer Sunglasses in one size, white colour only.
This model will have the following structure:
This Model will have the following Basic Model Details when added to the IRP:
And the following Size/Colour Option:
Please note, a Model must always have at least one Stock Item. There is no upper limit on the number of Stock Items for a Model. It is important to structure your product data as accurately as possible as it will have an impact on your conversion rates and, ultimately, sales and profits.
Note that when only one stock option is active for a Model, the Add To Basket button is displayed by default and the 'Select an Option' control is not available in the drop-down menu. Only the single active stock option will be selected by default. You can also choose to show inactive stock to customers by enabling the Show Inactive Stock In Add To Basket Application Setting (in the 'Add to Basket' grouping). If you enable this, inactive stock items will be shown alongside active stock items on Add to Basket Controls on the Models page however the customer will not be able to add these inactive items to their basket. Also, only the single active stock option will be selected by default and the Add To Basket button will be displayed alongside it.
DISPLAYING BRAND BANNERS AND BEST SELLERS MODELS
You can use the following Application Settings (in the 'Models Page' grouping) to display brand banners on best sellers on model pages:
- Show Brand Banners On Models Page: If enabled, any brand banners for a particular model's brand will be displayed on the models page.
- Show Models Scroller Best Selling In Category: If enabled, a best-selling model-in-category scroller will appear on the models page.
SALES RANK APPLICATION SETTINGS
You can use the following Application Settings (in the 'Products' grouping) for configuring sales rank data:
- Sales Rank Period: The Default Sales Rank Period on the system to be used for Sorting Product Data Lists:
0: All Time
1: Last 30 Days
2: Last 7 Days
- Sales Rank Weight To Quantity Sold: The weighting the Number Sold has in terms of Sales Rank compared with the Total Price of those items sold. Give this a higher value than the 'Sales Rank Weight To Unit Price' Application Setting if the Quantity Sold takes precedence over the Total Price.
- Sales Rank Weight To Unit Price: The weight the Unit Price has in terms of Sales Rank compared with the Number Sold of that item. Give this a higher value than the 'Sales Rank Weight To Quantity Sold' Application Setting if the Total Price takes precedence over the Quantity Sold.
APPLICATION SETTINGS FOR PRODUCT LISTING PAGES
You can use the following Application Settings for Product Listing pages (these are located in the 'Product Listing' grouping):
- Hide Products Restricted From Shipping: Check this box in order to hide products on the front end that have shipping restrictions.
- Model Listing Hover Image Index: This is the default image index to use for the listing page model image hover functionality. This value will be used for all models that don't have a specific image set as the hover image.
- Product Data List Size Gallery View: You use this to define the number of products that will be displayed on the product listing pages whenever 'Gallery View' is selected (assuming 'the 'Show List Choice' Application Setting is also enabled).
- Product Data List Size List View: You use this to define the number of products that will be displayed on the product listing pages whenever 'List View' is selected (assuming 'the 'Show List Choice' Application Setting is also enabled).
- Redirect To Home Page When Shipping Restricted And Products Hidden: This setting is used in conjunction with the 'Hide Products Restricted From Shipping' setting. When both settings are enabled and a Shipping Restriction has been placed on a Brand or Category, or both, the pages will redirect to the current site Home Page.
- Set List Display Style: The default display style of Product Lists on Listing pages (either 1 or 2).
1: List View will be applied rendering Models, 1 per row. The number of Models displayed per page when List View is enabled is 100.
2: Gallery View will be applied rendering Models 3 per row. The number of Models displayed per page when Gallery View is enabled is 96.
Note: use the Show List Choice Application Setting to allow Customers to switch between List View and Gallery View otherwise they will only ever be able to view Models in the List Style applied by this setting.
- Set List View Image Size: The Size of Model Images in the List View version of Product Data Lists. These Images are usually taken from the 120 folder and this value will determine the height of each row in the Product List.
- Show In Stock Only Link In Listings Heading: If set to true, a Show In Stock Only link will appear on Listings pages.
- Show List Choice: If enabled, Customers will be able to choose between Gallery and List View on Listings pages by clicking a link just above the Sort By Drop Down.
- Show Model Notes In Lists: If enabled, this will add a 'More Info and Availability' button to product tiles (Gallery View). The user can hover this button to reveal a popup with full product notes and live stock levels.
- Show More Info Link In Product List: If enabled, a More Info link will appear on the List View type of Product Data Lists.
- Show Rating In Data List: Determines whether the Review Rating should be displayed on Product Data Lists, both on Gallery and List views.
- Show View Product Link In Gallery View Listings: When enabled "View Product" call to action links will display for products on all gallery view listings pages on the standard and private sale sites (and on product based homepages). This can enhance site operation on tablet devices.
- Sort By Default Brand Category Page: The Default Sort By selection on the Brand Categories page (any value between 1 - 12).
1: Best Selling
2: Price (Low to High)
3: Price (High to Low)
4: Discount (Low to High)
5: Discount (High to Low)
6: Product (A - Z)
7: Product (Z - A)
8: Category (A - Z)
9: Category (Z - A)
10: Customer Reviews
11: Newest
12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
- Sort By Default Brands Page: The Default Sort By selection on the Brands page (any value between 1 - 12).
1: Best Selling
2: Price (Low to High)
3: Price (High to Low)
4: Discount (Low to High)
5: Discount (High to Low)
6: Product (A - Z)
7: Product (Z - A)
8: Category (A - Z)
9: Category (Z - A)
10: Customer Reviews
11: Newest
12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
- Sort By Default Categories Page: The Default Sort By selection on the Categories page (any value between 1 - 12).
1: Best Selling
2: Price (Low to High)
3: Price (High to Low)
4: Discount (Low to High)
5: Discount (High to Low)
6: Product (A - Z)
7: Product (Z - A)
8: Category (A - Z)
9: Category (Z - A)
10: Customer Reviews
11: Newest
12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
- Sort By Default Offers Page: The Default Sort By selection on the Offers page (any value between 1 - 12).
1: Best Selling
2: Price (Low to High)
3: Price (High to Low)
4: Discount (Low to High)
5: Discount (High to Low)
6: Product (A - Z)
7: Product (Z - A)
8: Category (A - Z)
9: Category (Z - A)
10: Customer Reviews
11: Newest
12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
- Sort By Default Search Results Page: The Default Sort By selection on the Search Results page (any value between 1 - 12).
1: Best Selling
2: Price (Low to High)
3: Price (High to Low)
4: Discount (Low to High)
5: Discount (High to Low)
6: Product (A - Z)
7: Product (Z - A)
8: Category (A - Z)
9: Category (Z - A)
10: Customer Reviews
11: Newest
12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
RICH SNIPPETS ON MODEL AND KIT PAGES
'schema.org' rich snippets are built in automatically to all IRP Model and Kit pages. Rich Snippets are small previews of relevant information on your website that display in the search results when someone does a search. For more information see Organic Search — Using Rich Snippets in the IRP Strategy Centre.
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With any new site setup, Model data is of key importance. It is important to get data correct from the start in terms of quality and integrity. The greater the volume of information held against a Product, the better.
To add or edit a Model, follow these steps:
- Go to Products > Models in the IRP Admin left navigation menu.
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To add a new Model, click the Add New Model button on the top right side of the screen. To edit an existing Model, click the Edit button at the right side of the Model you want to edit.
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Enter or edit the following details on the first Basic Model Details tab:
| Setting | Description |
|---|
| Basic Model Details |
| Model ID |
The Unique IRP identifier for this Model. This is automatically generated when adding a Model. |
| Active |
Active Models will appear on the front end of the website. Inactive Models will not be visible to the Customer. |
| Model Name |
The Name given to this Model. The Brand Name and Stock Option should not be included in the Model Name. Model Names should be an exact match to the manufacturer’s specification. This is vital for Google and SEO purposes. Click the Translate link to translate the name into any active language in your system. |
| Category |
The bottom level Category (Level 4/5) which this Model falls under. If the Product Category does not exist, please add it using the  button. |
| Brand |
The Brand or Manufacturer of this Model. If the Model does not exist, please add it using the  button. |
| Min Price (£) |
The Min Price to be displayed on Listings pages and home pages. To Auto-Calculate this value from the Size / Colour Options in this Model, tick the 'Auto Update Min Price Based On Stock' check box. To override the minimum Size / Colour option price, leave the 'Auto Update Min Price Based On Stock' check box unticked and enter a valid value in the text box. |
| RRP |
The Recommended Retail Price, specified by the Model’s manufacturer. Including RRPs with Models will highlight any potential discounts to Customers. |
| Offer Status |
The Offer Status for this Model. This determines how the model appears on listing, models and offer pages with regards to Sale/Clearance icons. An image will be displayed on listings pages, beside stock items on the models.aspx page and on the yourIRP/offers.aspx page (desktop) and the yourIRP/MobileOffers.aspx page (mobile site). Options available include the following (the corresponding database code is shown in brackets):
- (0) Not On Offer - No icon displayed
- (1) Sale - /Interface/Icons/Sale.gif displayed
- (2) Clearance - /Interface/Icons/Clearance.gif displayed
- (3) Sale and Clearance - /Interface/Icons/SaleAndClearance.gif displayed
- (4) Back In Stock - /Interface/Icons/BackInStock.gif displayed
- (100) New - /Interface/Icons/New.gif displayed
- (101) Custom Offer Type 1 - /Interface/Icons/CustomOfferType1.gif displayed
- (102) Custom Offer Type 2 - /Interface/Icons/CustomOfferType2.gif displayed
- (103) Custom Offer Type 3 - /Interface/Icons/CustomOfferType3.gif displayed
- (104) Custom Offer Type 4 - /Interface/Icons/CustomOfferType4.gif displayed
These images are stored in the Interface Folder section and you can also update them in the 'Offer Statuses' section of the Product Settings section and the Offer Status Content section. If you want to add images of your own to replace the default images, make sure that you give them exactly the same name as those described above (‘CustomOfferType3.gif’ and so forth) and make sure that you only use GIF images. Remember to back up the existing image files in case you want to reuse them at a later point.
NOTE that you can manage Offer Statuses and the default offers.aspx page content using the Offer Status Content section.
If a Model Status is set to anything other than ‘Not on Offer’, the adjacent Offer Icon will appear next to the Model’s Main Image on Listing pages:
NOTE: Customers can view all your offers on the yourIRP/offers.aspx page (desktop) and the yourIRP/MobileOffers.aspx page (mobile site). Typically you would link to this page from your top navigation or from a strategically-placed promotional banner. Note that this page also uses the 'In Stock Only' filter. |
| Date Created |
The date and time that this Model was created. |
| Size/Colour Options |
The following details will appear for each Stock Option within the Model. Other options will appear when you click the  button — for details of these, see the How To Edit a Stock Item article in this section. You can add new Stock Options using the  button. |
| Stock Supplier For All Options |
Check this box to automatically assign the selected Supplier to all stock options within this Model. |
| Show Local Prices in Editor |
Choose whether to show the Local Price column on the Stock Option Editor. Once the Local Prices are showing, you can update each value individually or in bulk. |
| Show Cost Prices in Editor |
Choose whether to show the Cost Price column on the Stock Option Editor. Once the Cost Prices are showing, you can update each value individually or in bulk. |
| Option Selector |
Here you can define whether customers can select stock items for this model using the Option Text or using a collection of up to four drop-down lists containing the attribute values below. If you select 'Attribute Values', the Option Text of the model will be set to the value of each of the selector attributes for that stock item, but will be cut off at 36 characters. Use the Add button to add more Attributes. Note that you must enter values for the Attributes in the fields below. The Attributes that you can select are the ones that have been configured at the Category level of the model (see Categories).
For example, if you leave the Option Selector set to 'Option Text', then on the front end, the model options might look like the following example:
Whereas if you set the Option Selector to 'Attribute Values' and subsequently add the Attributes, then on the front end, the model options might look like the following example:
NOTE: See the Categories help topic for information about using the 'Default Option Selector' setting at the category level. Also see the Attributes help topic for more information about setting up Attributes and optionally changing the display names of Attributes using the 'Selector Text' setting. |
| ID |
The unique IRP identifier of the option. |
| Active |
This determines whether or not the Stock Option will appear on the front end. If no Stock Options are Active, the Model will not be accessible on the front end. |
| Order |
The Display Order in which Stock Options will appear on the Models.aspx page. Lower Values will appear first. |
| Size/Colour Text |
Size/Colour variations for the Stock Option/SKU. For Example, ‘Black - Large’, ‘Gold - 16cm’, ‘500ml’, ‘Pink - Size 12’, etc. |
| Price |
The Website Price of this Stock Item, i.e. the Price displayed to the Customer on the front end of the website. |
| RRP |
The RRP that appears on the front end of the site. Including RRPs with Stock Options will highlight any potential discounts to Customers. |
| Stock |
The Stock Level for the Stock Option. This value is linked to the current user’s Stock Location. |
| Out Of Stock Status |
The following types of stock status can be applied to a stock item:
- Normal - Appears as Available if the item is in stock. Appears as Not In Stock if the item is out of stock.
- Special Order - Appears as On Special Order if the item is out of stock.
- Discontinued - Appears as Discontinued if the item is out of stock.
- Available In - Appears as Available In x - y days if the item is out of stock. Where y is the maximum amount of days and x is y halved and rounded up.
These statuses will appear as below on the front end:
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| Weight |
The postage weight of the item. We advise that weights are entered as Volumetric Weights to avoid any issues with International Shipping. |
| Part Code |
The Manufacturer’s Part Code of a Stock Option/SKU. This field is used in Search and can be useful when a Customer searches for a specific item. |
| EAN |
The European Article Number or Barcode of a Stock Option/SKU. Required for Google Shopping. |
| More |
Clicking the More button will open the corresponding Stock Edit lightbox for the Stock Item. Further Information on this page can be found in the How To Edit a Stock Item article. |
| Automatically Set Model Min Price |
Check this box to automatically set this Model’s Min Price to that of the lowest priced stock option. |
| Model Description |
| Description |
The HTML or Text Description to be displayed on the Models page for this Model.
HTML Descriptions can be high level descriptions containing any valid HTML (including imagery). Text Descriptions will display as such and line breaks can also be included. NOTE that you should not use XML (even if appears to be available in the drop-down menu).
Note also that there is an Application Setting you can use called 'Enable Model Info Request Link' (in the 'Models Page' grouping); if enabled, and a description for a model does not exist, a link will appear allowing the customer to request product information for details on the model. The text is configurable and translatable using Small Translation 62 - the English default text is: Description coming soon - if you need details to purchase please click to email <website name> and request the product information. |
| Auto Generate Short Description |
Automatically generate the Model’s Short Description from its Full Description. Note that there is an Application Setting (in the 'Models Page' grouping) called 'Short Description Max Length' - if the value of this Setting is set to anything greater than 350, it will be automatically set to 350 as that is the maximum allowed length for a Model Short Description. |
| Short Description |
Short Description to appear in some areas on the website front-end such as listing pages when the List View is selected. This option only appears if the Auto Generate Short Description is not checked. |
| Additional Information 1 |
| You can use this section to provide, for example, ingredient details, additional product information, or for any reason you desire. This will be shown in the same area as the product description and any other sections you have configured such as Reviews, Q&A, Price Match Requests, etc. See the example below for more information. |
| Additional Information 1 Tab Title |
The title that you enter here will be used as the title of the Additional Information 1 tab/section (depending on the display style Application Settings you have configured) for this model only. If no content is currently saved then a Category-level title will be used if one exists (you configure this on the CategoriesEdit.aspx page). If no Category title exists then a Small Translation (2664) is used as a default. You can 'Translate' the title into any active language in your system. |
| Additional Information 1 |
The content that you enter here will appear as an additional description section on the customer facing Models page. You can include images, text and video content using the HTML Editor and you can select any language from the drop-down list to indicate which country the section applies to. |
| Additional Information 2 |
| As described above for 'Additional Information 1', you can use this section to provide additional product information or for any reason you desire. See the example below for more information. |
| Additional Information 2 Tab Title |
The title that you enter here will be used as the title of the Additional Information 2 tab/section (depending on the display style Application Settings you have configured) for this model only. If no content is currently saved then a Category-level title will be used if one exists (you configure this on the CategoriesEdit.aspx page). If no Category title exists then a Small Translation (2665) is used as a default. You can 'Translate' the title into any active language in your system. |
| Additional Information 2 |
The content that you enter here will appear as an additional description section on the customer facing Models page. You can include images, text and video content using the HTML Editor and you can select any language from the drop-down list to indicate which country the section applies to. |
| In the following example, we have entered 'INGREDIENTS' for the 'Additional Information 1 Tab Title' setting and a list of ingredients for the 'Additional Information 1' setting. The tab appears as follows on the front end:
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| Custom SEO |
| These Model-specific SEO values will be displayed on the Models.aspx, MobileModels.aspx and Trade/Models.aspx pages. If you do not enter any Model-specific values, the current SEO values will continue to appear (Title: Brand name + Model name; Description: Brand name + Model name + Category name + Small Translation 1266; Keywords: Brand name + Model name + Category name + Small Translation 1010). |
| Page Title |
Enter the SEO Title for this Model. Select a language using the drop-down list above the text box. It’s generally recommended to keep these titles to 50-60 characters in length (including spaces). Normally you should use a nice logical format, such as: Primary Keyword | Secondary Keyword | Website Name. |
| Page Description |
Enter the SEO Description for this Model. Select a language using the drop-down list above the text box. These descriptions can be any length within reason, but Google will often truncate these and display only 150-160 characters. So aim for that length and remember your goals: to provide value and drive clicks. Make sure these are relevant, engaging and a genuine reason to click through to your website. Note that if a model does not have a Page Description (or Trade Page Description for the Trade Site) set, the Short Description of the model will be used instead, if one exists. |
| Page Keywords |
Enter the SEO Keywords for this Model. Select a language using the drop-down list above the text box. |
| Trade Page Title |
(Only visible if you have enabled the Trade Site.) Enter the SEO Title for this Model on the Trade site. Select a language using the drop-down list above the text box. |
| Trade Page Description |
(Only visible if you have enabled the Trade Site.) Enter the SEO Description for this Model on the Trade site. Select a language using the drop-down list above the text box. |
| Trade Page Keywords |
(Only visible if you have enabled the Trade Site.) Enter the SEO Title for this Model on the Trade site. Select a language using the drop-down list above the text box. |
| Other Model Information |
| Gender |
The Gender specification, if applicable, for this Model. |
| Age Group |
The Age Group specification, if applicable, for this Model. |
| Season |
The Season specification, if applicable, for this Model. |
| Year |
The Year specification, if applicable, for this Model. |
| Enable Price Match for Model |
Customers can request a Price Match for this Model if this setting is enabled. The Price Match link will not appear on the Models page if this setting is disabled. NOTE that (currently), in order for Price Match voucher discounts to be applied to orders, you must also enable the 'Can Be Discounted' setting. |
| Show Dispatch Message |
Enabling this setting will display an estimation for dispatch on the front end Models page. The Dispatch Time is governed by the following Application Settings:
- Show Dispatch Message
- Set Dispatch Message Display Style
- Closing Time
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| Can Be Discounted |
Discountable Models can be discounted with Vouchers, Loyalty Schemes or Site wide Discounts. Non-discountable Models will be ignored — customers will NOT be able to use vouchers and other promotions if this box is not checked. Pay particular attention if you have configured a model as a sale item; generally you will not want to make a sale item also discountable.
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| Is Bundle |
Check this box if you want to identify this model as a bundle, particularly for Google shopping purposes. |
| Exclude from Promotions |
If you check this box, this Model will be ignored for Products that are being offered as part of a promotion. |
| Requires ID For Shipping |
This setting is used for Parcelforce shipping methods. When enabled, it means that the age of recipients must be verified before a parcel is handed over. In the UK, it is a legal requirement for this setting to be enabled for any blades, knives, sharp objects and so forth. |
| Has Manufacturer UPIs |
Related mostly to feed management, when this field is set to true, it indicates if any Unique Product Identifiers (e.g. EAN13), are actual manufacturer UPIs or not. In almost all cases, this should be left on. However a case may arise where you may be creating an ‘item’ which does not have a ‘barcode’. In this case, you should uncheck this item. Another example is your gift vouchers, which of course only have a part code in the context of your store. |
| Hide Price In Listings |
Prices will be hidden on Listings pages if this setting is enabled. The customer will only be able to view the Price by clicking into the Models page. This is typically limited to the golf industry.
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| Show Large Image Popup |
If true, a Large Image popup will show when the Model Image is clicked. This will occur where the Original Model Image uploaded is bigger than that displayed on the main Models page. If the Original Model Image uploaded is the same size as the one displayed on the Models page, the Large Image popup will not appear. Note, the Application Setting, ‘Enable Large Image Popup on Models Page’ will override the Display Large Image property set against a Model and will need to be enabled before the Large Image popup appears. |
| Amazon Pay Restricted |
Determines whether this Model is available for purchase via Amazon Payments. Restrictions apply to the items that can be paid using Amazon Payments (e.g. weapons).
– Select 'Yes' if this item cannot be purchased via Amazon Payments.
– Select 'No' if this item can be purchased via Amazon Payments and to override any Brand or Category rules.
– Leave as 'Inherit' if this item should adhere to any Brand or Category Rules there may be. |
| Is Gift Voucher |
(Visible only if the 'Enable Automatic Gift Vouchers' Application Setting is enabled.) When you enable this setting, the model is designated as an item that the IRP should examine when processing gift vouchers. For more information, see the How to Set Up Automated eGift Vouchers 'how to' instructions within this help topic. |
| Exclude From Finance |
This setting defines whether this model will be excluded from Finance. The default is to inherit the value of the 'Exclude From Finance' setting at brand or category level. If you select 'Yes' then customers who have any stock items from this model in their basket will not be able to select finance options at checkout. |
| Add To Basket Display Style |
This setting provides you with an alternative means of displaying all available stock options for a model in a drop-down list instead of a standard list of all options one under the other. This will be useful in scenarios where there are many available stock options with off-putting amounts of text and details being displayed on the models page. The value of this parameter can override the ‘Set Add To Basket Display Style‘ Application Setting. For full details, refer to the How To Add Add-To-Basket Drop-Down Lists of Stock Options article in this section. |
| Target Days To Sell Stock |
This is the number of days from the purchase of the stock items to when all stock items should ideally have been sold. |
| Default Sort Order |
This setting allows you to control the positioning of individual models on all front-end listings via a custom value. This value will be used to control the order of product lists when option 12 ('Default') is selected for the 'Sort By Default' Application Settings (in the 'Product Listing' grouping) and also when 'Default' is selected for the value of the 'Default Sort By' setting at the Brand or Category level. If the model-specific 'Default Sort Order' is left empty, the sorting will fall back on the Sales Rank but any models that do have a 'Default Sort Order' value will display above those that don't. Note that you can also define the sorting orders of multiple products using the 'DefaultSortOrder' column in the data files available in the DataBulkUpdates.aspx and DataImportProducts.aspx sections of IRP Admin. |
| Marketplace Settings |
| Amazon Marketplace Inclusion |
This setting determines whether this model’s stock items are specifically included or excluded from Amazon marketplace integrations, or if they inherit their inclusion/exclusion from brand-category rules. The default is Inherit i.e. inclusion/exclusion is determined by brand-category rules. If there are no brand-category rules for a marketplace, active products are included by default. If you choose Include or Exclude, this applies to all Amazon marketplaces. |
| Amazon Marketplace Condition |
These are Amazon’s options for an item’s condition. Choose the most appropriate option. The default value is New. |
| Advanced Model Information |
| Kit Status |
This determines the Kit Status of a Model. Options available include:
- Not A Kit – Default value
- Kit – This should be selected if this model is to be a Kit.
- Kit Item Only – This model will only be available for purchase as part of a Kit. They will not appear on Product Listing pages on the front end, and as such, will not be purchasable on an individual basis. They will be available for selection within Kit Groups, in the back end.
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| Redirect Type |
If this model is inactive, but a customer manages to navigate to it (via a cached Google search), a redirect can be applied:
- No Redirect - No Redirect occurs.
- Redirect To ID - A search is performed based on the Redirect Parameter. A different Model ID should be entered for the Redirect Parameter.
- Redirect To Search - A search is performed based on the Redirect Parameter.
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| Redirect Parameter |
Where the customer’s browser should redirect them should this Model be inactive. If the redirect type is set to Redirect To ID, this should be set to the ModelID of the item you want to redirect the browser to. If the redirect type is set to Redirect To Search, this should be set to the search term you would like the user to see the results for. |
| Purchase Type |
Models will not be available for purchase through the website if ‘Contact Retailer’ is selected. These items will still be displayed on listings pages but may not be added to the customer’s basket. |
| Model External |
The external identifier for this Model. This identifier may come from a third party or an external stock system. |
| Harmonisation System Code |
This is an external reference, possibly used for integration purposes. The codes are used for classifying products on customs documents. |
| Notes |
Supplementary notes held against the Model. These are not displayed on the website. |
- When you have entered or edited the necessary details, click the
 /  button. If you are inserting a new Model, new tabs will appear Images, Attributes, Product Groups Linked Personalised Products, Linked Models and Stock Images.
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Click the Images tab. Here you can set the main images that will appear for the Model. Supported formats include Jpg, Gif and Png — Jpg is the generally recommended format. You can have any number of images per product. Enter or edit the following details:
| Setting | Description |
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| Images for 'Model' |
| Current Main Image |
This is the current main image that will appear for this Model, Kit or Fixed Kit. The recommended size for Model images comes directly from the 'Model Images Width For Larger Image' Application Setting (located within the 'Products' grouping). Therefore when you upload a main image against a model on the ModelsEdit.aspx page, the width and height of the image are compared against the value of the Application Setting and the 'Recommended Image Size' text will either be red or green depending on whether the image dimensions are larger or smaller than the Application Setting, for example:
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| Product Image Order |
You can reorder images using drag and drop actions. The first image is the default main image for the Model. Images are ordered from left to right and determine the default order in which images are displayed on Model detail pages. To see the original version of an image, click the magnifying glass icon. Click the Delete button to remove an image. Note that when the main image is changed, the large popup of the image may be changed based on the new image size. The large image popup will show when the Model image is clicked. This will occur where the original model image uploaded is bigger than that displayed on the main Models page. If the original model image uploaded is the same size as the one displayed on the Models page, the large image popup will not appear. The application setting, ‘Enable Large Image Popup on Models Page’ will need to be enabled before the large image popup appears.
You can also use this section to ‘tag’ images in your IRP with a description of up to 200 characters. The description will be displayed below the image and will also be shown when you change the image on the carousel. These tags can help customers better understand what the image is showing. To tag images, follow these steps:
- Click the right-side ‘tag’ icon. A text box opens to the right of the image:
- Select the language for the tag using the drop-down list.
- Enter the text for the tag. You can separate distinct features with commas. Here is an example:
- Click the Update button to save the tag description.
- Check that the tag appears the way you want it to appear on the front end. Here's how the example from the previous step appears; you can see the description below the image:
You can also use this section to display a different image from the main image when a customer hovers over their cursor over the main image. This applies to all listing pages (Brands, Categories, Search and so forth) on the standard and private sale sites. This allows customers to see more aspects of a product without having to click through individually to each one that they are interested in.
You can configure this feature at the Application Setting level by setting ‘Model Listing Hover Image Index’ (Product Listing group) to 0 (no hover image will show), 1 (the first additional image will show), 2 (the second additional image will show) and so forth. However you can override the Application Setting on the model level by ticking the box in the top-left corner of the image:
Here is an example on the front end with Application Setting set to ‘1’ – this is before hovering the customer:
Then when the cursor is hovered over the image, the following image is shown:
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| Upload Additional Image |
Upload a new additional image for this Model, Kit or Fixed Kit. Additional images will be available in a carousel below the main image. NOTE: The maximum request size is 8 MB. |
| Enhanced Image for 'Model' |
| Current Flash File |
If relevant, this is the Current Enhanced Model Image that will appear for this Model, Kit or Fixed Kit. |
| Upload New Flash File |
Upload a new Enhanced Image for this Model, Kit or Fixed Kit. Please Note, if you already have an Enhanced Image in place, it will be overridden. Click the Browse button to locate the file, then click the Upload Enhanced Image button. |
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When you are finished, click the Update Model button.
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Click the Attributes tab to add Attribute values to the Stock Items of this Model. The count on the Attributes tab relates to the number of Attributes available to the model in question.
Note that the Attributes tab will be hidden if no attributes have been configured for the product Category.
All current Attributes will be displayed, along with their corresponding values for the Stock Items, if any exist. Enter any necessary Attribute values and click the  button. You can also add Stock Attributes in bulk using the Import Stock Attributes section.
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Click the Product Groups tab to edit the Product Groups associated with this Model.
All current Product Groups will be displayed. Check the boxes for all Product Groups that you want to assign to the Model. When you are finished, click the Update Product Groups button and the Update Model button.
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The Linked Personalised Products tab allows you to link Personalised Products to their equivalent standard Model. For example, if you have a t-shirt that can be customised by adding an image or logo to the front, but you also sell the same t-shirt without any customisation or personalisation options, you can link the two products using this setting. Enabling this setting will cause a link to display on the front end Models.aspx page connecting the two Models (customisable and non-customisable).
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Click the Linked Models tab to add links to other models on this model’s page. This allows you to show ‘similar’ products to customers on your site. Relationships can be One Way or Two Way:
- One Way: The linked model appears only on the current models page.
- Two Way: The linked model will appear on the current model’s page and the current model will also appear on the linked models page.
You can choose to check the Allow Inactive box in order to allow an inactive model to be linked. Note that inactive linked models will not display for the customer on the front end.
When you have configured linked products, the products that are linked appear below the product description on the front-end model page. You can change the text that is displayed using Small Translation 2168 (by default the text is ‘Similar Products’).
Note that if a model has only a single stock option, then that option will be selected by default and the Add to Basket button will be displayed. This is in contrast to models that have more than one stock option which will prompt the user to select an option before displaying the Add to Basket button.
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Click the Stock Images tab to relate stock items with images. The count on the Stock Images tab relates to the number of distinct stock items that are linked to an image.
Drag a stock item from the list on the right into the area next to an image to create a relationship between the stock item and the image:
Only link images of stock options. This enables the system to display images of stock options instead of generic product images e.g. customer’s baskets, product look-ups, etc. This allows you to, for example, associate a green image with a green stock item; if this item is added to the basket, the correct image will then be displayed. When you are finished, click the Update Model button.
- When you have entered or edited the details in the remaining tabs, click the button.
Links to questions about a model
At the top of the ModelsEdit.aspx page you can click the Q&As button to go to the Questions.aspx page where you can view any questions that customers have asked about the model. For more information, see the Questions & Answers help topic. |
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NOTE: Admin Users will only be able to edit the Option Text of a Stock Item if the Application Setting called Allow Stock Option Edit is enabled. HOWEVER, if the Stock Item has been previously purchased, the User will not be able to edit the Option Text regardless of the Application Setting's value. If the Setting is disabled, the User cannot change the Option Text of Stock Items even if they have not been previously purchased.
To Edit a Stock Item, follow these steps:
- Go to Products > Models on the left navigation.
- Click the Edit button at the right side of the Model you wish to edit.
- Scroll to the Size/Colour Options section.
- At the top of the section you can select the following options:
- Go to Stock Supplier for All Options: Automatically assigns the selected Supplier to all Stock Options within this Model.
- Go to Show Local Prices in Editor: Choose whether to show the Local Price column on the Stock Option Editor. Once the Local Prices are showing, you can update each value individually or in bulk.
- Go to Show Cost Prices in Editor: Choose whether to show the Cost Price column on the Stock Option Editor. Once the Cost Prices are showing, you can update each value individually or in bulk.
- At the far right side of the heading row, you will see a ‘down arrow ’ (∨). Click this to toggle the Bulk Stock Operations Row on or off:
Here you can see a check box beside the Local Price cell (this will be visible only if more than one Stock Location exists for the model). When you tick this box and click the Apply button, the Local Prices for all Stock Locations with the same currency will be updated. If you don't check this box, only the current Stock Location prices will be updated. If a Stock Location exists in a different currency, the Local Price will not be updated and a message will appear to notify the Admin User about the Location(s) not updated. This feature saves you from having to update each Local Price individually.
- Click the More button to open the Stock Edit page for this Stock Item:
The details are described below but note the checkbox beside the 'Local Price' cells - this allows you to update stock at all locations for a specific stock option. It will only update the locations with the same currency. A tooltip appears when you hover your mouse over the checkbox to warn you that it will update all locations. The checkbox will appear only if there is more than one stock location for the stock option. This feature means that, if an option has a different price, it can be updated across all locations without you needing to change it numerous times.
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Enter/Edit the following details. Please note, some of these details can be edited from the ModelsEdit.aspx page:
| Setting | Description |
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| Basic Size/Colour Information |
| Stock ID |
The Unique IRP identifier for this Stock Item. This is automatically generated when adding a Model with a corresponding Stock Item. |
| Model ID |
The Unique IRP identifier for this Model. This is automatically generated when adding a Model. |
| Parent Model |
The Stock Item's Parent Model. |
| Active |
Active Stock Items will appear on the front end of the website. Inactive Stock Items will not be visible to the Customer. |
| Option Text (Translate) |
The translatable Size/Colour Option Text that will appear on the front end of the website based on the customer’s Language setting. This text has a maximum length of 36 characters. You can translate the text into any Language that is active on your website, e.g. Option (French), Option (German), Option (Spanish, etc.).
NOTE: Admin Users will only be able to edit the Option Text of a Stock Item if the Application Setting called Allow Stock Option Edit is enabled. HOWEVER, if the Stock Item has been previously purchased, the User will not be able to edit the Option Text regardless of the Application Setting's value. If the Setting is disabled, the User cannot change the Option Text of Stock Items even if they have not been previously purchased. |
| Offer Status |
The Offer Status for this Stock Item. If a Stock Item's Offer Status is set to any other than 'Not on Offer', the adjacent Offer icon will appear next to the Stock Item's Option text on the front-end Model page. |
| Local Price |
The Price set for the current user’s Stock Location. This value is used when using the EPOS system and is linked to the current user’s Stock Location. |
| Web Price |
The Website Price of this Stock Item, i.e. the Price displayed to the Customer on the front end of the website. |
| RRP |
The Recommended Retail Price of this Stock Item. Including RRPs with Stock Items will highlight any potential discounts to Customers. |
| Default Location Stock Level |
The Stock Level for the Stock Option. This value is also linked to the current user’s Stock Location. |
| Web Stock Level |
The website stock level of this Stock item. Once this value falls below 1, the Stock item will appear as ‘Out of Stock’ on the website’s frontend. Furthermore, unless the Application Setting ‘Enable Purchase Of Out Of Stock Items’ is set to true, this Stock item will be unavailable for purchase. |
| Out of Stock Status |
The following stock status’ can be applied to a stock item:
- Normal - Appears as Available if the item is in stock. Appears as Not In Stock if the item is out of stock.
- Special Order - Appears as On Special Order if the item is out of stock.
- Discontinued - Appears as Discontinued if the item is out of stock.
- Available In - Appears as Available In x - y days if the item is out of stock. Where y is the maximum amount of days and x is y halved and rounded up.
NOTE: Keep in mind that the 'Available In x - y days' status will still cause the item to be available for purchase even though it is out of stock. If you think that you have been overselling some items, this could be the reason!
These statuses will appear as below on the front end:
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| Always in Stock |
WARNING!! Checking this ensures this Stock Item will always appear as In Stock regardless of the Stock Level. |
| Other Size/Colour Information |
| Part Code |
The Manufacturer’s Part Code of a Stock Option/SKU. This field is used in Search and can be useful when a Customer searches for a specific item. |
| EAN-13 Part Code |
The European Article Number or Barcode of a Stock Option/SKU. Required for Google Shopping. |
| ISBN Code |
The International Standard Book Number (ISBN) is a unique numeric commercial identifier used only for books. |
| UPC-A Part Code |
12-digit Universal Product Code (UPC) or Barcode widely used in North America, the UK, Australia and New Zealand. |
| Postage Weight (g) |
The postage weight of the item. We advise that weights are entered as Volumetric Weights to avoid any issues with International Shipping. |
| Actual Weight (g) |
The Actual Weight, in grams of a Stock Item before it is packaged for delivery. |
| Supplier |
The Supplier for this Stock Item. |
| Supplier Cost Price |
The Supplier Cost Price for this Stock Item. |
| Picking Location Default Location |
The Picking Location for this Stock Item in your registered Stock Location. |
| Actual Units |
Number of Components within a Stock Item e.g. a box of 12. |
| Amazon Marketplace Stock Allocation |
If Amazon integration is enabled and set up correctly this is the percentage of stock that will be included in the integration for this item. Percentage stock allocation can also be set at the category level. If no value is provided against the item and no value is provided against the category then all stock will be included by default. |
| Amazon Marketplace Stock Allocation |
If Amazon integration is enabled and set up correctly this is the percentage of stock that will be included in the integration for this item. Percentage stock allocation can also be set at the category level. If no value is provided against the item and no value is provided against the category then all stock will be included by default. |
| eBay Marketplace Stock Allocation |
If eBay integration is enabled and set up correctly this is the percentage of stock that will be included in the integration for this item. Percentage stock allocation can also be set at the category level. If no value is provided against the item and no value is provided against the category then all stock will be included by default. |
| Stock Attributes |
| Stock Attributes |
Enter any necessary Attribute values for this Stock Item for the currently available Attributes. |
| Quantity Discounts |
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This section is visible only if you have enabled the Application Setting called 'Enable Quantity Discounts' (in the 'Technical Settings' grouping). Note also that you can choose to use the 'Show Quantity Discounts Only When Present In Model' Application Setting (in the 'Add to Basket' grouping) - if enabled, Stock Quantity Discounts will only be displayed on the Add to Basket controls on the Models page if they are set up for that particular Model. If disabled AND Stock Quantity Discounts are enabled, the Add to Basket controls will display quantity textboxes beside each Stock Item regardless of whether that particular Model has Stock Quantity Discounts set up. This should be enabled if you only want to allow Quantity Discounts on specific Models.
Quantity Discounts allow you to sell products at a cheaper price as long as a certain quantity is being purchased. To do this you must set the quantity range and corresponding price value for each range. For example, if a Customer purchases between 1 and 10 coat hangers from you, you will sell them at 25 pence each. If they decide to purchase between 11 and 20 hangers, you will sell them at 22 pence each.
You can leave the To (Qty) field blank to create an open ended discount. In this case, any amount of the Stock Item purchased that is greater than the From (Qty) value, will be charged at this price.
The From (Qty) and Price fields will be entered with 1 and the stock items web price initially. These values can be changed if necessary.
Note that higher quantities MUST have lower prices. To remove a quantity discount simply delete the 'To' value and 'Price' value for the bottom discount. You can set up multiple Quantity Discounts on a Stock Item. The qualifying discount will be the only one which applies. |
| From (Qty) |
Beginning quantity value for range. For example, 11. |
| To (Qty) |
Ending quantity value for range. For example, 20. |
| Price |
The price value for this range. For example, 0.22 |
| Advanced Size/Colour Information |
| External Stock ID |
An External Identifier for this Stock Item. This could be an Identifier unique to an external Stock system or an alternative Manufacturer Stock Identifier. |
| Re-Order Quantity |
The number of Items to re-order when this Stock Item is placed in the re-order Basket. |
| Minimum Stock Level |
The minimum amount that the Stock Level for this Item should be allowed to get to. |
| Due Back in Stock |
You can set this if you know when this item is very likely to be back in stock. Otherwise, leave it completely blank. |
| Harmonisation System Code |
This is an external reference, possibly used for integration purposes. The codes are used for classifying products on customs documents. |
| Exclude From Finance |
This setting defines whether this stock item will be excluded from Finance. The default is to inherit the value of the 'Exclude From Finance' setting at brand or category level. If you select 'Yes' then customers who have this stock item in their basket will not be able to select finance options at checkout. |
| Country Of Origin |
Select the Country Of Origin of the Stock item. Note that when 'Inherit' is set, where the Country Of Origin is used, the default Shipping Country will be used instead. This field is required by Intersoft FedEx label creation. |
| Trade Active |
(Visible only if the Trade site is enabled via Application Settings.) Marking this Stock Item as 'Trade Active' will mean that it will appear on the Trade version of the website as long as there is a price available for the logged-in Customer, i.e. in the Default Price List or their specific assigned Price List. |
| Notes |
| Enter any notes about the stock options using this box. Click the ‘Add New Note’ button to add the notes. |
- Once the details have been edited, click on the
 button to save them. |
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Note: In order for this feature to work as expected, remember to set the ‘Set Add To Basket Display Style’ Application Setting (Models Page group) to the correct value (‘1’ for the standard list style and ‘2’ for the drop-down style). The Application Setting sets the default value but you can override this at the model level, as described in the steps below.
To add Add-To-Basket drop-down lists, follow these steps:
- Go to Products > Models in the IRP Admin left navigation menu.
- Locate the relevant model using the search bar at the top of the page.
- Click the Edit button on the right side of the product.
- Scroll down to the ‘Other Model Information’ section.
- Select a value for the Add To Basket Display Style setting. You can choose from the following options:
- List: On the front end, this displays a list of the stock options one under each other:
- Droppdown: On the front end, this displays a drop-down list of all stock options:
When a customer clicks to select an option, the list expands as in the following example:
- Default: This depends on the value of the ‘Set Add To Basket Display Style’ Application Setting. If the value is 1, then the default will be to display stock options in the ‘List’ format. If the value is 2, then the default will be to display stock options in the ‘Dropdown’ format.
- Click the Update Model button to save the details.
The following details of each stock option are displayed:
- Offer Image (if the item is on offer, active, and the offer image exists)
- StockID or Part code (when applicable)
- Stock level (including out of stock status & stock alert link when required, and if the item is active)
- Option name (this displays as a link)
- Price Label (when applicable)
- Quantity discounts (when applicable)
- Add to basket link (considering stock availability)
- Add to wish list link (when applicable)
Note that when only a single stock option is available for a model, the drop-down list will not be rendered and the option details will be populated with the option details by default.
If customer has selected no item and they try to add the item to their basket an error message will be displayed and the drop-down list will be highlighted:
You can use the following Small Translation for this feature:
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You can configure the IRP to generate and send gift vouchers automatically when purchased.
Setting up Automatic Gift Voucher
You set up this feature as follows:
1. Set Application Settings
You define several parameters for this feature using the Application Setting grouping called 'Automatic Gift Vouchers'. This grouping includes the following Application Settings:
- Enable Automatic Gift Vouchers: This is the main switch for the Automatic Gift Voucher feature. When this is enabled, the IRP system will check for orders containing models marked as gift vouchers and will then attempt to generate the voucher codes and email them to the customer automatically by following the values of the other Application Settings in this section.
- Automatic Gift Voucher Email Delay: This defines the cooling-off period for automatically sending gift vouchers. Once this many minutes have passed since the time the order was placed, any Automatic Gift Vouchers will be generated and emailed to the customer unless prevented by one of the other Application Settings in this section.
- Automatic Gift Voucher Email Ignore Delay For Varied Orders: When this is enabled, any orders that contain a mixture of both 'normal' items and gift voucher items will not have the voucher codes generated and emailed to the customer even once it is aged past the 'Automatic Gift Voucher Email Delay' setting. Instead, the codes will only be emailed once the order has been moved to the 'Approved' status.
- Automatic Gift Voucher Valid For Days: This defines the number of days after an Automatic Gift Voucher has been generated that it remains available to spend.
- Automatic Gift Voucher Email Send When Approved: When this is enabled, all orders will ignore the delay and voucher codes will only be generated and sent once the order has been moved to the 'Approved' status.
- Send Gift Voucher Immediately If 3D Secure Liability Shifted: When this setting is enabled and an order was paid for by card and has a full 3D Secure liability shift, gift vouchers in the order will be generated and sent the next time that the 'Process Automatic Gift Vouchers' Common Task runs. This setting overrides the 'Delay' and the 'Send When Approved' Application Settings.
- Send Gift Voucher Immediately If Amazon Pay: When this setting is enabled and an order was paid for via Amazon Pay, gift vouchers in the order will be generated and sent the next time that the 'Process Automatic Gift Vouchers' Common Task runs. This setting overrides the 'Delay' and the 'Send When Approved' Application Settings.
- Send Gift Voucher Immediately If PayPal: When this setting is enabled and an order was paid for via PayPal, gift vouchers in the order will be generated and sent the next time that the 'Process Automatic Gift Vouchers' Common Task runs. This setting overrides the 'Delay' and the 'Send When Approved' Application Settings.
2. Configure your Models for Gift Vouchers
When the 'Enable Automatic Gift Vouchers' Application Setting is enabled, you can use the setting for Models called 'Is Gift Voucher'. This is located in the 'Other Model Information' section of the ModelsEdit.aspx page. When you enable this setting, the model is designated as an item that the IRP should examine when processing gift vouchers.
Note that while it is up to you how you choose to add models on your IRP, we recommend setting up a second series of 'digital' vouchers in addition to any 'paper' vouchers live on your website.
Note the following:
- Gift Vouchers should be in a VAT-free Category across all countries.
- You should disable the 'Can Be Discounted' setting on the ModelsEdit.aspx page for Gift Vouchers.
- You should enable the 'Exclude from Promotions' setting on the ModelsEdit.aspx page for Gift Vouchers.
3. Brand the System Email
The System Email called 'Automatic Gift Voucher' is where you brand the voucher email. A default email for this is included in the IRP; this is the template for the codes to be emailed to the customer. The recipient of the gift vouchers will be the email address of the customer's account.
Remember to activate the System Email.
4. Check Related Settings
- Common Task: The Common Task called 'Process Automatic Gift Vouchers' controls how the feature runs. This is used by the IRP only if the 'Enable Automatic Gift Vouchers' Application Setting is enabled and, if so, will run every five minutes by default. The Common Task will go through each of the orders that contain vouchers that need to be processed and check the order against the various Automatic Gift Voucher Application Settings to determine if it should generate the voucher codes and email them to the customer.
- Small Translation: You can define alternative translations for Small Translation ID 2903. This is used in the My Account section when a customer orders a gift voucher but the voucher code has not yet been generated. The default English version of this is 'Gift Voucher Processing - Check Back Later'.
Points to Note
- If an order includes only gift vouchers, the customer will checkout by default with a free shipping option called 'Digital Delivery' and, once the common task generates and emails the vouchers, the order will be moved to 'Complete'. If the order contains 'normal' items in addition to gift vouchers, the customer will checkout as normal and the order will not be progressed at all by the common task – however it will mark the gift voucher items as complete once it has run.
- If you have the Advanced Pricing licence you can add foreign currency costs to the gift voucher items but the voucher will be generated in the currency that the order was charged in for the amount that was charged. A Euro advanced price will not cause the voucher to be a Euro voucher – currently you must have Euro charging set up for that to occur.
- Customers can see the voucher codes when viewing their orders (in addition to the email that is sent out) and they can apply the codes to their basket directly from that page.
- You manage orders as usual using the OrderManage.aspx. page where you can see the amount of the gift voucher remaining to be spent. You will see the 'Voucher Code:' line rendered with a link to the VoucherEdit.aspx page of the Gift Voucher (see the Vouchers topic for more information).
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