IRP Knowledge Base Overviews, step-by-step instructions and FAQs for the IRP Deep Agent AI DeepAgent AI (1) IRP DeepAgent AI IRP Service Marketplace Service Marketplace (2) Daily Trading Profits Email Guide to using the IRP Service Marketplace IRP Shopper Customer Service (8) Reviews Questions & Answers Automatic Activation Rules Country Restrictions Contact Us Questions Customer Contacts Live Chat Active Sessions Live Chat Search IRP Overviews (3) IRP Product Listings Overview IRP Models Page Overview IRP Checkout Overview Product Subscriptions (1) Subscriptions Admin Users (2) Admin User Groups Admin Users Customers (3) Catalogue Profiles Customers Overview (Customers) ShopFront Homepages (3) Homepage Manager Homepage Library & Targeting IRP Homepage Templates Integration (4) Geo Location Overview - Legacy (Integration) Overview - New (Integration) IRP Integration Guide Orders (12) Click and Collect Overview Deliver To Store Overview Ad-Hoc Labels Auto Approve Criteria Auto Dispatch Orders Cancelled Click and Collect Fraud Scoring Bands Missing Cost Prices Order Sheet Templates Orders Overview (Orders) Return Reason Codes Price Match (2) Refusal Reasons Requests EPOS (15) EPOS Till Features & Requirements EPOS Create A New User (EPOS) Make A Sale (EPOS) Click and Collect Orders (EPOS) Issue Discounts (EPOS) Issue Vouchers (EPOS) Issue Refunds (EPOS) Deposit / Withdraw Cash (EPOS) Park Sales (EPOS) Sales Lookup (EPOS) Receipts (EPOS) Reporting (EPOS) Check In Stock Using the EPOS Live Charging (EPOS) Data Imports / Exports (10) Bulk Updates Export Data Import 301 Redirects Import Customers Import Linked Products Import Mailing List Import Products Import Reviews Import Stock Attributes Overview (Data Imports / Exports) System Logs (3) 404 Errors Admin Usage History IRP Errors Trade Site (8) B2B Overview Customers (Trade Site) Invoice Templates Price Lists Trade Customer Categories Trade Price List Download History Trade Promotions Trade Vouchers Advanced Pricing (5) Price Adjustments How To Set Up IRP Advanced Pricing Product Discounts Bulk Import Prices (Advanced Pricing) Stock Prices (Advanced Pricing) Reporting (4) Financial Reports Keynotes Monthly Statistics Sales Overview Promotions Engine (4) Order Automatic Voucher Templates Order Automatic Vouchers Promotions Vouchers Languages (1) Languages Products (18) Attribute Values Attributes Brands Bulk Operations Categories Image Processing Inactive Elements Kits Models Models - Linked Models Offer Status Content Overview (Products) Product Customisations Model Customisation Product Groups Size Charts Stock Notifications Tax Rates Programming Utilities (3) Report Download History Reports SQL Editor Shipping (11) Shipping Overview Ad-Hoc Labels End of Day Documents Parcel Types Parcels Postage Exceptions Shipping Countries Shipping Methods Shipping Restrictions Shipping Rules Shipping Zones Stock Control (11) Stock Control Overview Stock Analytics Stock Bulk Operations Stock Custom Flags Stock Label Printing Stock Locations Stock Log Stock Purchase Orders Stock Suppliers Stock Takes Stock Transfers ShopFront Translations (9) Translation Summaries Brands (Translations) Categories (Translations) Large Translations Models (Translations) Small Translations Stock (Translations) String Replace Translation Categories PPC & SEO (13) PPC Admin Overview Brand Campaigns Brand Category Page Settings Brand Settings Category Campaigns Category Settings Custom Campaigns Custom Settings Model Settings PPC Bulk Operations PPC Summary Scripts Text Adverts Search Console (5) Failed Individual Words Ignored Words Search History Search Redirects Word Replacements Payment Processing (16) Accepted Payment Method Icons Amazon Pay Accounts Amazon Pay Settings Card Processor Settings Card Processors Card Types Country Specific Payment Settings Currencies Finance Products Finance Providers Klarna Accounts Local Payment Method Accounts Local Payment Methods PayPal API Accounts PayPal Settings Understanding Card Payments On The IRP ShopFront Design (25) Banners Blog Articles Custom Content Pages Custom Product List Templates Custom Product Lists Header Images Folder Interface Folder Interventions CSS Stylesheet Mobile CSS Stylesheet Navigation – Top Tabs Navigation – Bottom Desktop and Trade Site Navigation – Bottom Desktop and Trade Checkout Navigation – Bottom Mobile Site Checkout Navigation – Bottom Mobile Site Navigation – Left - Free Form Navigation – Site Map Navigation - Custom Mobile Menu Links Polls Spend X More for Free Shipping Site Logos Standard Controls Stylesheet Trade CSS Stylesheet Trade Navigation Website CSS Stylesheet Security (6) Admin Passwords Block IP Addresses Block User Agent Strings Change Encryption Keys Crawlers Potential Crawlers Application Settings (15) Application Settings Finance Settings Interface Settings Live Chat Settings Mailing List Settings Mobile Settings Navigation Settings Order Settings Product Listings Settings Product Settings Reload Settings Robots.txt Shipping Settings Site Help Settings Site Verification Meta Tags Server Management (15) Common Tasks Site Scripts Web Services 301 Redirects 404 Error Handler Maintenance Tasks Mobile Detection Strings Web Farm Servers API - Getting Started API - API Keys API - Creating Signatures API - Authenticate Method API - Error Messages BASKETS API - AddItem Method BASKETS API - AddItemTrade Method Loyalty Schemes (3) Excluded Products Loyalty Schemes Points Loyalty Schemes Telesales (3) Telesales Overview Parked Telesales Telesale Prompts IRP Marketing Cloud Interventions (1) Interventions Orders Tracking (4) Traffic Partners Traffic Sources Overheads Enabling Google Analytics API with IRP Email Marketing (11) Email Manager Home Campaigns Flows Email Content Builder Email Templates Email Common Content Mailing List Segmentation System Emails Email Send History Email Settings Signup Forms (1) Signup Forms Feed Management (5) Category Maps Download History Feed Manager Product Exclusions Specifications IRP Marketplaces Marketplaces (5) Amazon Integration Overview Amazon eBay Overview (Marketplaces) TradeTalk IRP Freshdesk Freshdesk (1) New Support Portal - Getting Started Training Videos Peer Support IRP Products IRP Shopper IRP Trading Terminal IRP Marketing Cloud IRP Marketplaces IRP Marketplaces IRP Marketplaces Featured Help Topics Getting Started with IRP Admin How To Use The IRP Insights App IRP Mobile Website Overview IRP High-Converting Checkout IRP Basket IRP Loyalty Points Schemes IRP Live Chat IRP B2B Overview Featured Topics Containing Training Videos IRP Admin User Groups IRP Bulk Updates IRP Shipping Rules IRP Brands IRP Categories IRP System Emails IRP Contact Us Questions IRP Small Translations Most Viewed Topics Customers Reports Admin User Groups Admin Passwords Feed Manager Models Application Settings Navigation – Bottom Mobile Site Checkout API - API Keys Categories Banners Orders Attributes Admin Users Amazon Recently Viewed Fraud Scoring Bands Country Specific Payment Settings Stock Transfers Stock Control Overview Trade CSS Stylesheet Custom Campaigns IRP DeepAgent AI Overview (Marketplaces) Admin User Groups Bulk Updates Application Settings Shipping Countries Shipping Methods Reporting (EPOS) Price Adjustments How To's How To Auto Dispatch Orders - Part Dispatching How to Add or Edit a Finance Provider How To Add a Dynamic Integration How To Add or Edit a Product Customisation How To Manage Guest Accounts How To Add or Edit a Telesale Prompt How To Add or Edit a Shipping Zone How To Add or Edit a Stock Location How To Add or Edit a Category Map How To Set Up Royal Mail COSS (DEPRECATED) How To Add or Edit a Loyalty Scheme How To Upload, Rename and Delete Images How To Update or Delete Parcel Details How to View and Fulfil a Transfer Request Checklist For Changing to the IRP High-Converting Checkout FAQs How do I change the message on the Mailing List Pop-Up? What determines the web stock value of a fixed kit? Within the customers table can I view a customer’s order history? What is the sales rank? How can I find out why a payment or refund was not successful? How do I display product Stock IDs for customers to see? Is a Click & Collect order treated as a web sale or a shop sale when the customer finally pays for the order at the till? On the Bulk Operations page, what is the 'Search Index'? Are Word Replacements case-sensitive? How often do Common Tasks run? Is there a setting to automatically set Live Chat to inactive outwith business hours? Why, when I click on a link for a Category or a Brand, am I just directed to the home page? Why does a hover menu sometimes not display on the front end of my website? Why can customers not add an item to their shopping cart? Can I rate my Stock Suppliers? See all 149 FAQs
