Search Results "Customer Journeys"

	Application Settings Application Settings Application Settings act as default settings for almost all of the features within the IRP. Although there are a large number of settings, it is... Published: 04 Oct 2023	View
	Common Tasks Common Tasks You can set up Common Tasks to schedule routine and/or time-dependent updates and tasks to run automatically. This removes the necessity for someone... Published: 19 Oct 2021	View
	Customers Customers The customers section allows you to create customer accounts or edit existing customer accounts on your website. Published: 13 Oct 2021	View
	Live Chat Active Sessions Live Chat Live Chat offers a two-way chat facility through a messaging service. You can configure this to be activated at precise times and on a... Published: 25 Oct 2021	View
	Reviews Reviews Reviews will come to represent a very important part of any website. An online review may cement a customer’s decision to buy, or indeed promote them... Published: 24 May 2021	View
	Feed Manager Feed Management Submitting feeds to PPC (Pay Per Click) third parties such as Google, Bing, affiliates and comparison sites makes it easier for people shopping for... Published: 11 Aug 2023	View
	Questions & Answers Questions & Answers Visitors to your site have the ability to ask questions about models. They do this by clicking the ‘Ask A Question’ link on the models page. Published: 07 Apr 2021	View
	Telesales Overview Telesales Telesales orders allow staff members to take and place orders for customers over the phone. Staff can also take over a customer basket to make the... Published: 31 Mar 2021	View
	System Emails Email Marketing The System Emails Section allows you to create and edit System Generated Emails. These emails are automatically sent out by the system at specific... Published: 08 Oct 2024	View
	Shipping Methods Shipping Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by... Published: 29 Jun 2021	View
	Catalogue Profiles Customers If you send out product catalogues to customers, you can use the Catalogue Profiles section to create and update the profiles to which customers can... Published: 19 Oct 2021	View
	Mailing List Email Marketing The Mailing List section displays all customers that are signed up to any Email Profile and/or Catalogue Profile present in your IRP. Published: 08 Oct 2024	View
	Contact Us Questions Customers You use this section to create specific Contact Us Questions. This allows you to customise and tailor the fields for input values. Published: 31 Mar 2021	View
	Customer Contacts Customers When a customer uses the Contact Us Question functionality, it creates a Customer Contact within your IRP. You can view the number of new customer... Published: 31 Mar 2021	View
	Make A Sale (EPOS) EPOS This topic describes how to make a sale using the IRP EPOS. Published: 21 Oct 2020	View
	Issue Refunds (EPOS) EPOS This topic describes how to issue refunds using the IRP EPOS. Published: 03 Aug 2020	View
	Receipts (EPOS) EPOS This topic describes how to issue receipts using the IRP EPOS. Published: 07 Sep 2020	View
	Auto Dispatch Orders Orders Auto Dispatch allows clients to Automatically Dispatch orders using the Royal Mail and Parcelforce integrations within the IRP. Published: 04 Oct 2022	View
	Auto Approve Criteria Orders This section aims to speed up the initial stages of Order Processing through defining a list of Criteria that all New Orders can be checked against. Published: 08 Apr 2021	View
	Order Settings Application Settings You use the Order Settings section to define settings for fraud scoring, part codes, EANs and RMA forms. Published: 30 Mar 2021	View
	Import Customers Data Imports / Exports You use this section to import customer details in bulk to the IRP. This is one of the most useful features in IRP as it allows you to import large... Published: 01 Apr 2021	View
	Overview (Customers) Customers The Overview screen presents you with a summary of customer information. Published: 14 Sep 2020	View
	Promotions Promotions The IRP Promotions Engine is a world-class promotions system containing all the necessary features to maximise your sales using promotional offers,... Published: 11 Oct 2021	View
	B2B Overview Trade Site By reading through this overview you will become familiar with the key areas of IRP B2B and gain a good understanding of how B2B works from both a... Published: 20 Oct 2021	View
	Customers (Trade Site) Trade Site In this section of the Trade Site area of IRP Admin you can vew details of your Trade (B2B) Customers. Published: 13 Oct 2021	View
	Order Sheet Templates Orders You use this section to create HTML-based order sheets for Retail Orders, Trade Orders or both. Published: 08 Mar 2021	View
	Interventions Interventions You use this page to configure options for 'intervening' to engage a customer when they are on your website, primarily to move them closer to making a... Published: 31 Mar 2021	View
	Amazon Pay Accounts Payment Processing The Amazon Pay Accounts page shows details of all the Amazon Pay Accounts in your system. Published: 11 Oct 2021	View
	Local Payment Methods Payment Processing This section is where you add each Alternative Payment Method (APM) that you want to implement on your IRP. You will need to add the associated Method... Published: 05 Feb 2021	View
	Trade Customer Categories Trade Site You use this section to create categories for your trade customers and assign specific Price Lists to those categories. When trade customers are... Published: 06 Jul 2020	View
	Email Settings Email Marketing You use this page to configure key M-Cloud fields and settings, including switching on the master setting to enable customer remarketing events. When... Published: 09 Oct 2024	View

Application Settings

Application Settings act as default settings for almost all of the features within the IRP. Although there are a large number of settings, it is...

Published: 04 Oct 2023

View

Common Tasks

You can set up Common Tasks to schedule routine and/or time-dependent updates and tasks to run automatically. This removes the necessity for someone...

Published: 19 Oct 2021

View

Customers

The customers section allows you to create customer accounts or edit existing customer accounts on your website.

Published: 13 Oct 2021

View

Live Chat Active Sessions

Live Chat

Live Chat offers a two-way chat facility through a messaging service. You can configure this to be activated at precise times and on a...

Published: 25 Oct 2021

View

Reviews

Reviews will come to represent a very important part of any website. An online review may cement a customer’s decision to buy, or indeed promote them...

Published: 24 May 2021

View

Feed Manager

Feed Management

Submitting feeds to PPC (Pay Per Click) third parties such as Google, Bing, affiliates and comparison sites makes it easier for people shopping for...

Published: 11 Aug 2023

View

Questions & Answers

Visitors to your site have the ability to ask questions about models. They do this by clicking the ‘Ask A Question’ link on the models page.

Published: 07 Apr 2021

View

Telesales Overview

Telesales

Telesales orders allow staff members to take and place orders for customers over the phone. Staff can also take over a customer basket to make the...

Published: 31 Mar 2021

View

System Emails

Email Marketing

The System Emails Section allows you to create and edit System Generated Emails. These emails are automatically sent out by the system at specific...

Published: 08 Oct 2024

View

Shipping Methods

Shipping

Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by...

Published: 29 Jun 2021

View

Catalogue Profiles

Customers

If you send out product catalogues to customers, you can use the Catalogue Profiles section to create and update the profiles to which customers can...

Published: 19 Oct 2021

View

Mailing List

Email Marketing

The Mailing List section displays all customers that are signed up to any Email Profile and/or Catalogue Profile present in your IRP.

Published: 08 Oct 2024

View

Contact Us Questions

Customers

You use this section to create specific Contact Us Questions. This allows you to customise and tailor the fields for input values.

Published: 31 Mar 2021

View

Customer Contacts

Customers

When a customer uses the Contact Us Question functionality, it creates a Customer Contact within your IRP. You can view the number of new customer...

Published: 31 Mar 2021

View

Make A Sale (EPOS)

EPOS

This topic describes how to make a sale using the IRP EPOS.

Published: 21 Oct 2020

View

Issue Refunds (EPOS)

EPOS

This topic describes how to issue refunds using the IRP EPOS.

Published: 03 Aug 2020

View

Receipts (EPOS)

EPOS

This topic describes how to issue receipts using the IRP EPOS.

Published: 07 Sep 2020

View

Auto Dispatch Orders

Orders

Auto Dispatch allows clients to Automatically Dispatch orders using the Royal Mail and Parcelforce integrations within the IRP.

Published: 04 Oct 2022

View

Auto Approve Criteria

Orders

This section aims to speed up the initial stages of Order Processing through defining a list of Criteria that all New Orders can be checked against.

Published: 08 Apr 2021

View

Order Settings

Application Settings

You use the Order Settings section to define settings for fraud scoring, part codes, EANs and RMA forms.

Published: 30 Mar 2021

View

Import Customers

Data Imports / Exports

You use this section to import customer details in bulk to the IRP. This is one of the most useful features in IRP as it allows you to import large...

Published: 01 Apr 2021

View

Overview (Customers)

Customers

The Overview screen presents you with a summary of customer information.

Published: 14 Sep 2020

View

Promotions

The IRP Promotions Engine is a world-class promotions system containing all the necessary features to maximise your sales using promotional offers,...

Published: 11 Oct 2021

View

B2B Overview

Trade Site

By reading through this overview you will become familiar with the key areas of IRP B2B and gain a good understanding of how B2B works from both a...

Published: 20 Oct 2021

View

Customers (Trade Site)

Trade Site

In this section of the Trade Site area of IRP Admin you can vew details of your Trade (B2B) Customers.

Published: 13 Oct 2021

View

Order Sheet Templates

Orders

You use this section to create HTML-based order sheets for Retail Orders, Trade Orders or both.

Published: 08 Mar 2021

View

Interventions

You use this page to configure options for 'intervening' to engage a customer when they are on your website, primarily to move them closer to making a...

Published: 31 Mar 2021

View

Amazon Pay Accounts

Payment Processing

The Amazon Pay Accounts page shows details of all the Amazon Pay Accounts in your system.

Published: 11 Oct 2021

View

Local Payment Methods

Payment Processing

This section is where you add each Alternative Payment Method (APM) that you want to implement on your IRP. You will need to add the associated Method...

Published: 05 Feb 2021

View

Trade Customer Categories

Trade Site

You use this section to create categories for your trade customers and assign specific Price Lists to those categories. When trade customers are...

Published: 06 Jul 2020

View

Email Settings

Email Marketing

You use this page to configure key M-Cloud fields and settings, including switching on the master setting to enable customer remarketing events. When...

Published: 09 Oct 2024

View

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Customer Journeys - 31 results in Knowledge Base

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