customer - 43 results in Knowledge Base
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Customers
The customers section allows you to create customer accounts or edit existing customer accounts on your website.
Customers
Published: 13 Sep 2019
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Customer Contacts
When a customer uses the Contact Us Question functionality, it creates a Customer Contact within your IRP. You can view the number of new customer contacts by clicking the Alerts tab in the IRP Admin top navigation.
Customers
Published: 13 Sep 2019
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Customers (Trade Site)
In this section of the Trade Site area of IRP Admin you can vew details of your Trade (B2B) Customers.
Trade Site
Published: 02 Oct 2019
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Import Customers
You use this section to import customer details in bulk to the IRP. This is one of the most useful features in IRP as it allows you to import large numbers of new customer details effortlessly.
Data Imports / Exports
Published: 13 Sep 2019
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Overview (Customers)
The Overview screen presents you with a summary of customer information.
Customers
Published: 13 Sep 2019
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Trade Customer Categories
You use this section to create categories for your trade customers and assign specific Price Lists to those categories. When trade customers are setting up an account on the front end they will then have to select the category that applies to them. This feature ensures that each category of trade customer sees only the products that you want them to.
Trade Site
Published: 02 Oct 2019
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B2B Overview
By reading through this overview you will become familiar with the key areas of IRP B2B and gain a good understanding of how B2B works from both a customer's point of view and an IRP Administrator's point of view.
Trade Site
Published: 02 Oct 2019
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Interventions
You use this page to configure options for 'intervening' to engage a customer when they are on your website, primarily to move them closer to making a purchase but also to feel welcome on your website.
Interventions
Published: 04 Jul 2019
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Alternative Payment Methods
This section is where you add each Alternative Payment Method (APM) that you want to implement on your IRP. You will need to add the associated Method Codes against each APM as well as information to be displayed to the customer at various stages of the checkout process.
Payment Processing
Published: 16 Sep 2019
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Invoice Templates
You use this section to configure customised invoices for different Trade Customers.
Trade Site
Published: 02 Oct 2019
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Price Lists
You use this section to configure customised price lists for different groups of Trade (B2B) Customers.
Trade Site
Published: 02 Oct 2019
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Reviews
Reviews will come to represent a very important part of any website. An online review may cement a customer’s decision to buy, or indeed promote them to ask a question regarding the model.
Reviews
Published: 02 Jul 2019
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Email Profiles
Email profiles hold the list of customers who are currently subscribed to receive mails containing certain information.
Email Marketing
Published: 13 Sep 2019
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Dropped Baskets
The Dropped Baskets page displays a list of baskets that have been abandoned by customers for a specified number of days.
Email Marketing
Published: 16 Aug 2019
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Telesales Overview
Telesales orders allow staff members to take and place orders for customers over the phone. Staff can also take over a customer basket to make the product selection process easier.
Telesales
Published: 13 Sep 2019
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Private Sales
You can use private sales to create focused sales, targeted at specific customer demographics.
Private Sales
Published: 16 Sep 2019
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Shipping Methods
Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by any courier.
Shipping
Published: 17 Oct 2019
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Catalogue Profiles
If you send out product catalogues to customers, you can use the Catalogue Profiles section to create and update the profiles to which customers can subscribe to receive catalogues in the future.
Customers
Published: 13 Sep 2019
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Mailing List
The Mailing List section displays all customers that are signed up to any Email Profile and/or Catalogue Profile present in your IRP.
Customers
Published: 13 Sep 2019
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Contact Us Questions
You use this section to create specific Contact Us Questions. This allows you to customise and tailor the fields for input values.
Customers
Published: 13 Sep 2019
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Feeds
Submitting feeds to PPC (Pay Per Click) third parties such as Google, Bing, affiliates and comparison sites makes it easier for people shopping for items to find your products.
Feed Management
Published: 13 Sep 2019
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Traffic Sources
By entering your marketing costs, linking up with your Google Analytics account and harnessing the powerful statistical abilities of the IRP, you have the potential to maximise your sales using insights and strategies specific to your particular retail sector.
Orders Tracking
Published: 21 Jun 2019
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Questions & Answers
Visitors to your site have the ability to ask questions about models. They do this by clicking the ‘Ask A Question’ link on the models page.
Questions & Answers
Published: 31 Jan 2018
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Loyalty Schemes
The Loyalty Scheme system has been created with loyalty bands in mind, e.g. BRONZE - 5% off, SILVER - 10% off and GOLD - 15% off. Loyalty schemes can be based off RRPs or Price.
Loyalty Schemes
Published: 21 Jun 2019
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Application Settings
Application Settings act as default settings for almost all of the features within the IRP. Although there are a large number of settings, it is unlikely that you will need to amend many of them as they are included so that an expert can fine-tune your IRP-based website.
Application Settings
Published: 17 Oct 2019
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Common Tasks
You can set up common tasks to schedule routine and/or time-dependent updates and tasks to run automatically. This removes the necessity for someone to log in and perform the tasks manually.
Common Tasks
Published: 07 Oct 2019
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Email Campaigns
Email marketing is a great way to promote sales through your website. Sales conversion from email marketing is generally much higher compared with other internet marketing strategies.
Email Marketing
Published: 13 Sep 2019
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Live Support Active Sessions
Live Support offers a two-way chat facility through a messaging service. You can configure this to be activated at precise times and on a country-by-country basis.
Live Support
Published: 22 Aug 2019
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Link Exchangers
Link Exchangers are a good way to advertise your website on another website. In return, you advertise the other site on your site.
Orders Tracking
Published: 21 Jun 2019
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Order Sheet Templates
You use this section to create HTML-based order sheets for Retail Orders, Trade Orders or both.
Orders
Published: 16 Sep 2019
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Monthly Statistics
By entering your marketing costs, linking up with your Google Analytics account and harnessing the powerful statistical abilities of the IRP, you have the potential to maximise your sales using insights and strategies specific to your particular retail sector.
Statistics
Published: 13 Sep 2019
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Amazon Integration Overview
Here are the steps that you need to follow to make the most of the IRP’s Amazon Marketplace feature.
Marketplaces
Published: 04 Jul 2019
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Promotions
The IRP Promotions Engine is a world-class promotions system containing all the necessary features to maximise your sales using promotional offers, discounts and vouchers, for example, ‘Buy 3 for 2’, ‘Buy one, get one free’ and so forth.
Promotions
Published: 02 Oct 2019
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Issue Refunds
This topic describes how to issue refunds using the IRP EPOS.
EPOS
Published: 12 Jul 2019
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Receipts
This topic describes how to issue receipts using the IRP EPOS.
EPOS
Published: 12 Jul 2019
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Auto Dispatch Orders
Auto Dispatch allows clients to Automatically Dispatch orders using the Royal Mail and Parcelforce integrations within the IRP.
Orders
Published: 12 Sep 2019
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Auto Approve Criteria
This section aims to speed up the initial stages of Order Processing through defining a list of Criteria that all New Orders can be checked against.
Orders
Published: 12 Sep 2019
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Mailing List Segments
You use Mailing List Segments to split email profiles into sub-profiles depending on specific criteria.
Email Marketing
Published: 13 Sep 2019
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Card Processor Settings
All of the Application Settings relating to Payment Processing are stored in this section.
Payment Processing
Published: 16 Sep 2019
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Order Settings
You use the Order Settings section to define settings for fraud scoring, part codes, EANs and RMA forms.
Application Settings
Published: 17 Oct 2019
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BASKETS API - AddItem Method
You use the AddItem method in the Baskets API to add items to baskets on Desktop and Mobile sites.
Server Management
Published: 16 Sep 2019
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Amazon Pay Accounts
The Amazon Pay Accounts page shows details of all the Amazon Pay Accounts in your system.
Payment Processing
Published: 16 Sep 2019
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Understanding Card Payments On The IRP
This topic provides an overview of Card Payments on the IRP.
Payment Processing
Published: 16 Sep 2019
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