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Models

You can find this section under Products > Models in the IRP Admin left navigation menu.

Models are the products that you will sell on your website. You can add as many products as you like using IRP Admin. Each Model must be assigned a Brand and Category so it is important to add all required Brands and Categories before creating Models.

Overview video

Note: Currently videos are not maintained in line with each software release and therefore features may work slightly differently from the way they are shown.

Models.aspx page

You can use the Search functionality at the top of the Models.aspx page to find any model:

Model Search Filters

You can use the search bar to enter any model-related term and you can see from the screen capture above that, if you expand 'Other Options', you can use the following filters:

  • Brand: Select a brand from the drop-down list.
  • Category: Select a category from the drop-down list.
  • Show: Check the radio button for Active, InActive or Both.
  • Offer Status: Select an Offer Status from the drop-down list.
  • Attribute: Select an attribute from the drop-down list.
  • Stock Custom Flag: (Only if you use the IRP Stock Control feature.) Select a Stock Custom Flag from the drop-down list.
  • [Various elements]: Check the box or boxes to filter by No Description, No Image, Extra Images, Include Kits, No Reviews, Not in Product Group, Has Discount Has Items Out of Stock, Missing EANs, Missing Part Codes.
  • Created: Select a From date and a To date.

When you have selected your filters, click the Search button at the right side of the search bar.

The main grid on the Models.aspx page appears as follows:

Models Page Grid

This shows the following information:

  • ID: This is the unique ID of the model, added automatically by the IRP system. You can click the column heading to sort the grid alphabetically in ascending or descending order.
  • [Checkbox for Activating/Deactivating]: Check this box if you want to select a model to activate (or uncheck the box if you want to select the model to deactivate). Then click the 'Update All Models' button to carry out the activation or deactivation.
  • Image: This shows an image of the model, if available.
  • Brand: This shows the brand of the model. You can click the column heading to sort the grid alphabetically in ascending or descending order.
  • Model: This shows the name of the model. You can click the column heading to sort the grid alphabetically in ascending or descending order.
  • Price: This shows the web price of the model. You can click the column heading to sort the grid in ascending or descending order.
  • RRP: This shows the RRP of the model. You can click the column heading to sort the grid in ascending or descending order.
  • Stock: This area shows the following details:
    • ID: This shows the Stock ID of the item. You can click the value in the cell to go to the ModelsEdit.aspx page where you can view details of the stock.
    • Option: This shows the details of any Size / Colour Text that has been configured for each stock item.
    • Stock: This shows the website level of the stock. Hover your cursor over the value in the cell to see a popup display of the stock levels across all stock locations, for example:
      Models Page Stock Levels Popup
    • Cost: This shows the Supplier Cost Price for the stock item.
    • Price: This shows the web price for the stock item.
    • Margin: This shows the the profit margin of the stock item calculated from the stock price and cost price.
    • Status: This shows the Out of Stock Status of the stock item. (Stock items with an Out of Stock Status of 'Normal' will appear as Out of Stock on the front-end of the website. 'Special Order' stock items will display as such and will prompt customers to request a Stock Alert. 'Discontinued' stock items will display as such. 'Available In' stock items will display as available in (0.5x - x Days).)
  • [Stats]: Click the 'chart' icon to go to one of the following pages:
    • If you are an Admin User with permission to use the IRP Stock Control features, you will be directed to the ProductStockAnalysis.aspx page. For more details see the Stock Log help topic.
    • If you do not have permissions to use the IRP Stock Control features, you will be directed to the EntityStats.aspx page where you can view sales statistics for the model. See How To View Statistics for a Stock Supplier in the Stock Control section of the Knowledge Base.
  • Rank: This shows the rank of each model based on the last 30 days' sales. Click on the column header to sort the ranks in ascending order (and click again if you want to view the ranks in descending order).
  • [Checkbox for Deleting]: Check this box if you want to select a model for deletion. Then click the 'Delete Selected Models' button to carry out the deletion.
  • Copy: Click this button to copy this model and all its properties (including stock items) to a new model.
  • Edit: Click this button to edit a model. For more information, see the How To Add or Edit a Model, How To Edit a Stock Item and How To Add Add-To-Basket Drop-Down Lists of Stock Options topics in this section.

Models with multiple stock options

Models consist of one of more Stock Items which allows you to offer different sizes, colours, options of the same Model.

If a product comes in multiple size/colour options, the model will consist of multiple stock items, one for each separate option. For example, a Levis Classic One Pocket Shirt that comes in two colours (Blue, Grey), over four sizes (Small, Medium, Large, XLarge), will have eight stock items.

This model will have the following structure:

This Model will have the following Basic Model Details when added to the IRP:

And the following Size/Colour Options:

 

Models with a single stock option

If a product only comes in one size/colour option, the model will consist of one stock item. For example, a pair of Ray Ban Wayfarer Sunglasses in one size, white colour only.

This model will have the following structure:

This Model will have the following Basic Model Details when added to the IRP:

And the following Size/Colour Option:

Please note, a Model must always have at least one Stock Item. There is no upper limit on the number of Stock Items for a Model. It is important to structure your product data as accurately as possible as it will have an impact on your conversion rates and, ultimately, sales and profits.

Note that when only one stock option is active for a Model, the Add To Basket button is displayed by default and the 'Select an Option' control is not available in the drop-down menu. Only the single active stock option will be selected by default. You can also choose to show inactive stock to customers by enabling the Show Inactive Stock In Add To Basket Application Setting (in the 'Add to Basket' grouping). If you enable this, inactive stock items will be shown alongside active stock items on Add to Basket Controls on the Models page however the customer will not be able to add these inactive items to their basket. Also, only the single active stock option will be selected by default and the Add To Basket button will be displayed alongside it.

Displaying brand banners and best sellers models

You can use the following Application Settings (in the 'Models Page' grouping) to display brand banners on best sellers on model pages:

  • Show Brand Banners On Models Page: If enabled, any brand banners for a particular model's brand will be displayed on the models page.
  • Show Models Scroller Best Selling In Category: If enabled, a best-selling model-in-category scroller will appear on the models page.

Wish Lists

The wish list feature enables customers to save potential purchases for later. This is a particularly useful feature to have if you have a sizeable percentage of customers that regularly return to your website. For more details, see How to Manage the Wish List.

Gift Wrapping

You can allow customers to select how their order is packaged, either at a basket or items level and determine if that packaging option comes with a cost or is free.

This is easy to configure using IRP Shopper Admin. For more details, see How to Manage Gift Wrapping.

Sales Rank Application Settings

You can use the following Application Settings (in the 'Products' grouping) for configuring sales rank data:

  • Sales Rank Period: The Default Sales Rank Period on the system to be used for Sorting Product Data Lists:
    0: All Time
    1: Last 30 Days
    2: Last 7 Days
  • Sales Rank Weight To Quantity Sold: The weighting the Number Sold has in terms of Sales Rank compared with the Total Price of those items sold. Give this a higher value than the 'Sales Rank Weight To Unit Price' Application Setting if the Quantity Sold takes precedence over the Total Price.
  • Sales Rank Weight To Unit Price: The weight the Unit Price has in terms of Sales Rank compared with the Number Sold of that item. Give this a higher value than the 'Sales Rank Weight To Quantity Sold' Application Setting if the Total Price takes precedence over the Quantity Sold.

Application Settings for product listing pages

You can use the following Application Settings for Product Listing pages (these are located in the 'Product Listing' grouping):

  • Hide Products Restricted From Shipping: Check this box in order to hide products on the front end that have shipping restrictions.
  • Model Listing Hover Image Index: This is the default image index to use for the listing page model image hover functionality. This value will be used for all models that don't have a specific image set as the hover image.
  • Product Data List Size Gallery View: You use this to define the number of products that will be displayed on the product listing pages whenever 'Gallery View' is selected (assuming 'the 'Show List Choice' Application Setting is also enabled).
  • Product Data List Size List View: You use this to define the number of products that will be displayed on the product listing pages whenever 'List View' is selected (assuming 'the 'Show List Choice' Application Setting is also enabled).
  • Redirect To Home Page When Shipping Restricted And Products Hidden: This setting is used in conjunction with the 'Hide Products Restricted From Shipping' setting. When both settings are enabled and a Shipping Restriction has been placed on a Brand or Category, or both, the pages will redirect to the current site Home Page.
  • Set List Display Style: The default display style of Product Lists on Listing pages (either 1 or 2).
    1: List View will be applied rendering Models, 1 per row. The number of Models displayed per page when List View is enabled is 100.
    2: Gallery View will be applied rendering Models 3 per row. The number of Models displayed per page when Gallery View is enabled is 96.
    Note: use the Show List Choice Application Setting to allow Customers to switch between List View and Gallery View otherwise they will only ever be able to view Models in the List Style applied by this setting.
  • Set List View Image Size: The Size of Model Images in the List View version of Product Data Lists. These Images are usually taken from the 120 folder and this value will determine the height of each row in the Product List.
  • Show In Stock Only Link In Listings Heading: If set to true, a Show In Stock Only link will appear on Listings pages.
  • Show List Choice: If enabled, Customers will be able to choose between Gallery and List View on Listings pages by clicking a link just above the Sort By Drop Down.
  • Show Model Notes In Lists: If enabled, this will add a 'More Info and Availability' button to product tiles (Gallery View). The user can hover this button to reveal a popup with full product notes and live stock levels.
  • Show More Info Link In Product List: If enabled, a More Info link will appear on the List View type of Product Data Lists.
  • Show Rating In Data List: Determines whether the Review Rating should be displayed on Product Data Lists, both on Gallery and List views.
  • Show View Product Link In Gallery View Listings: When enabled "View Product" call to action links will display for products on all gallery view listings pages on the standard and private sale sites (and on product based homepages). This can enhance site operation on tablet devices.
  • Sort By Default Brand Category Page: The Default Sort By selection on the Brand Categories page (any value between 1 - 12).
    1: Best Selling
    2: Price (Low to High)
    3: Price (High to Low)
    4: Discount (Low to High)
    5: Discount (High to Low)
    6: Product (A - Z)
    7: Product (Z - A)
    8: Category (A - Z)
    9: Category (Z - A)
    10: Customer Reviews
    11: Newest
    12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
  • Sort By Default Brands Page: The Default Sort By selection on the Brands page (any value between 1 - 12).
    1: Best Selling
    2: Price (Low to High)
    3: Price (High to Low)
    4: Discount (Low to High)
    5: Discount (High to Low)
    6: Product (A - Z)
    7: Product (Z - A)
    8: Category (A - Z)
    9: Category (Z - A)
    10: Customer Reviews
    11: Newest
    12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
  • Sort By Default Categories Page: The Default Sort By selection on the Categories page (any value between 1 - 12).
    1: Best Selling
    2: Price (Low to High)
    3: Price (High to Low)
    4: Discount (Low to High)
    5: Discount (High to Low)
    6: Product (A - Z)
    7: Product (Z - A)
    8: Category (A - Z)
    9: Category (Z - A)
    10: Customer Reviews
    11: Newest
    12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
  • Sort By Default Offers Page: The Default Sort By selection on the Offers page (any value between 1 - 12).
    1: Best Selling
    2: Price (Low to High)
    3: Price (High to Low)
    4: Discount (Low to High)
    5: Discount (High to Low)
    6: Product (A - Z)
    7: Product (Z - A)
    8: Category (A - Z)
    9: Category (Z - A)
    10: Customer Reviews
    11: Newest
    12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.
  • Sort By Default Search Results Page: The Default Sort By selection on the Search Results page (any value between 1 - 12).
    1: Best Selling
    2: Price (Low to High)
    3: Price (High to Low)
    4: Discount (Low to High)
    5: Discount (High to Low)
    6: Product (A - Z)
    7: Product (Z - A)
    8: Category (A - Z)
    9: Category (Z - A)
    10: Customer Reviews
    11: Newest
    12: Default Sort Order (Falling Back on Sales Rank) Note that if an individual model has a 'Default Sort Order' value set (on the ModelsEdit.aspx page under 'Other Model Information'), that model will be displayed above those that do not have a value set for 'Default Sort Order'.

Rich snippets on model and kit pages

'schema.org' rich snippets are built in automatically to all IRP Model and Kit pages. Rich Snippets are small previews of relevant information on your website that display in the search results when someone does a search. For more information see Organic Search — Using Rich Snippets in the IRP Strategy Centre.

How To Guides (6)

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How To Add or Edit a Model
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How To Edit a Stock Item

Note: Admin Users will only be able to edit the Option Text of a Stock Item if the Application Setting called Allow Stock Option Edit is enabled. HOWEVER, if the Stock Item has been previously purchased, the User will not be able to edit the Option Text regardless of the Application Setting's value. If the Setting is disabled, the User cannot change the Option Text of Stock Items even if they have not been previously purchased.

To Edit a Stock Item, follow these steps:

  1. Go to Products > Models on the left navigation.
  2. Click the Edit button at the right side of the Model you wish to edit.
  3. Scroll to the Size/Colour Options section.
  4. At the top of the section you can select the following options:
    • Go to Stock Supplier for All Options: Automatically assigns the selected Supplier to all Stock Options within this Model.
    • Go to Show Local Prices in Editor: Choose whether to show the Local Price column on the Stock Option Editor. Once the Local Prices are showing, you can update each value individually or in bulk.
    • Go to Show Cost Prices in Editor: Choose whether to show the Cost Price column on the Stock Option Editor. Once the Cost Prices are showing, you can update each value individually or in bulk.
  5. At the far right side of the heading row, you will see a ‘down arrow ’ (∨). Click this to toggle the Bulk Stock Operations Row on or off:
    Bulk Stock Operations Row
    Here you can see a check box beside the Local Price cell (this will be visible only if more than one Stock Location exists for the model). When you tick this box and click the Apply button, the Local Prices for all Stock Locations with the same currency will be updated. If you don't check this box, only the current Stock Location prices will be updated. If a Stock Location exists in a different currency, the Local Price will not be updated and a message will appear to notify the Admin User about the Location(s) not updated. This feature saves you from having to update each Local Price individually.
  6. Click the More button to open the Stock Edit page for this Stock Item:
    Local Price Stock Update Box
    The details are described below but note the checkbox beside the 'Local Price' cells - this allows you to update stock at all locations for a specific stock option. It will only update the locations with the same currency. A tooltip appears when you hover your mouse over the checkbox to warn you that it will update all locations. The checkbox will appear only if there is more than one stock location for the stock option. This feature means that, if an option has a different price, it can be updated across all locations without you needing to change it numerous times.
  7. Enter/Edit the following details. Please note, some of these details can be edited from the ModelsEdit.aspx page:
    SettingDescription
    Basic Size/Colour Information
    Stock ID The Unique IRP identifier for this Stock Item. This is automatically generated when adding a Model with a corresponding Stock Item.
    Model ID The Unique IRP identifier for this Model. This is automatically generated when adding a Model.
    Parent Model The Stock Item's Parent Model.
    Active Active Stock Items will appear on the front end of the website. Inactive Stock Items will not be visible to the Customer.
    Option Text (Translate) The translatable Size/Colour Option Text that will appear on the front end of the website based on the customer’s Language setting. This text has a maximum length of 36 characters. You can translate the text into any Language that is active on your website, e.g. Option (French), Option (German), Option (Spanish, etc.).
    NOTE: Admin Users will only be able to edit the Option Text of a Stock Item if the Application Setting called Allow Stock Option Edit is enabled. HOWEVER, if the Stock Item has been previously purchased, the User will not be able to edit the Option Text regardless of the Application Setting's value. If the Setting is disabled, the User cannot change the Option Text of Stock Items even if they have not been previously purchased.
    Offer Status The Offer Status for this Stock Item. If a Stock Item's Offer Status is set to any other than 'Not on Offer', the adjacent Offer icon will appear next to the Stock Item's Option text on the front-end Model page.
    Is Gift Wrappable Check this box if the item should be available for gift wrapping. Options are: Inherit, Yes or No. This overrides the model-level setting. For more details, see How to Manage Gift Wrapping.
    Local Price The Price set for the current user’s Stock Location. This value is used when using the EPOS system and is linked to the current user’s Stock Location.
    Web Price The Website Price of this Stock Item, i.e. the Price displayed to the Customer on the front end of the website.
    RRP The Recommended Retail Price of this Stock Item. Including RRPs with Stock Items will highlight any potential discounts to Customers.
    Default Location  Stock Level The Stock Level for the Stock Option. This value is also linked to the current user’s Stock Location.
    Web Stock Level The website stock level of this Stock item. Once this value falls below 1, the Stock item will appear as ‘Out of Stock’ on the website’s frontend. Furthermore, unless the Application Setting ‘Enable Purchase Of Out Of Stock Items’ is set to true, this Stock item will be unavailable for purchase.
    Out of Stock Status The following stock status’ can be applied to a stock item:
    • Normal - Appears as Available if the item is in stock. Appears as Not In Stock if the item is out of stock.
    • Special Order - Appears as On Special Order if the item is out of stock.
    • Discontinued - Appears as Discontinued if the item is out of stock.
    • Available In - Appears as Available In x - y days if the item is out of stock. Where y is the maximum amount of days and x is y halved and rounded up.
      NOTE: Keep in mind that the 'Available In x - y days' status will still cause the item to be available for purchase even though it is out of stock. If you think that you have been overselling some items, this could be the reason!
    These statuses will appear as below on the front end:
    Always in Stock WARNING!! Checking this ensures this Stock Item will always appear as In Stock regardless of the Stock Level.
    Other Size/Colour Information
    Part Code The Manufacturer’s Part Code of a Stock Option/SKU. This field is used in Search and can be useful when a Customer searches for a specific item.
    EAN-13 Part Code The European Article Number or Barcode of a Stock Option/SKU. Required for Google Shopping.
    ISBN Code The International Standard Book Number (ISBN) is a unique numeric commercial identifier used only for books.
    UPC-A Part Code 12-digit Universal Product Code (UPC) or Barcode widely used in North America, the UK, Australia and New Zealand.
    Postage Weight (g) The postage weight of the item. We advise that weights are entered as Volumetric Weights to avoid any issues with International Shipping.
    Actual Weight (g) The Actual Weight, in grams of a Stock Item before it is packaged for delivery.
    Supplier The Supplier for this Stock Item.
    Supplier Cost Price The Supplier Cost Price for this Stock Item.
    Picking Location Default Location The Picking Location for this Stock Item in your registered Stock Location.
    Actual Units Number of Components within a Stock Item e.g. a box of 12.
    Amazon Marketplace Stock Allocation If Amazon integration is enabled and set up correctly this is the percentage of stock that will be included in the integration for this item. Percentage stock allocation can also be set at the category level. If no value is provided against the item and no value is provided against the category then all stock will be included by default.
    Amazon Marketplace Stock Allocation If Amazon integration is enabled and set up correctly this is the percentage of stock that will be included in the integration for this item. Percentage stock allocation can also be set at the category level. If no value is provided against the item and no value is provided against the category then all stock will be included by default.
    eBay Marketplace Stock Allocation If eBay integration is enabled and set up correctly this is the percentage of stock that will be included in the integration for this item. Percentage stock allocation can also be set at the category level. If no value is provided against the item and no value is provided against the category then all stock will be included by default.
    Stock Attributes
    Stock Attributes Enter any necessary Attribute values for this Stock Item for the currently available Attributes.
    Quantity Discounts
    This section is visible only if you have enabled the Application Setting called 'Enable Quantity Discounts' (in the 'Technical Settings' grouping). Note also that you can choose to use the 'Show Quantity Discounts Only When Present In Model' Application Setting (in the 'Add to Basket' grouping) - if enabled, Stock Quantity Discounts will only be displayed on the Add to Basket controls on the Models page if they are set up for that particular Model. If disabled AND Stock Quantity Discounts are enabled, the Add to Basket controls will display quantity textboxes beside each Stock Item regardless of whether that particular Model has Stock Quantity Discounts set up. This should be enabled if you only want to allow Quantity Discounts on specific Models.
    Quantity Discounts allow you to sell products at a cheaper price as long as a certain quantity is being purchased. To do this you must set the quantity range and corresponding price value for each range. For example, if a Customer purchases between 1 and 10 coat hangers from you, you will sell them at 25 pence each. If they decide to purchase between 11 and 20 hangers, you will sell them at 22 pence each.
    You can leave the To (Qty) field blank to create an open ended discount. In this case, any amount of the Stock Item purchased that is greater than the From (Qty) value, will be charged at this price.
    The From (Qty) and Price fields will be entered with 1 and the stock items web price initially. These values can be changed if necessary.
    Note that higher quantities MUST have lower prices. To remove a quantity discount simply delete the 'To' value and 'Price' value for the bottom discount.
    You can set up multiple Quantity Discounts on a Stock Item. The qualifying discount will be the only one which applies.
    From (Qty) Beginning quantity value for range. For example, 11.
    To (Qty) Ending quantity value for range. For example, 20.
    Price The price value for this range. For example, 0.22
    Advanced Size/Colour Information
    External Stock ID An External Identifier for this Stock Item. This could be an Identifier unique to an external Stock system or an alternative Manufacturer Stock Identifier.
    Re-Order Quantity The number of Items to re-order when this Stock Item is placed in the re-order Basket.
    Minimum Stock Level The minimum amount that the Stock Level for this Item should be allowed to get to.
    Due Back in Stock You can set this if you know when this item is very likely to be back in stock. Otherwise, leave it completely blank.
    Harmonisation System Code This is an external reference, possibly used for integration purposes. The codes are used for classifying products on customs documents.
    Exclude From Finance This setting defines whether this stock item will be excluded from Finance. The default is to inherit the value of the 'Exclude From Finance' setting at brand or category level. If you select 'Yes' then customers who have this stock item in their basket will not be able to select finance options at checkout.
    Country Of Origin Select the Country Of Origin of the Stock item. Note that when 'Inherit' is set, where the Country Of Origin is used, the default Shipping Country will be used instead. This field is required by Intersoft FedEx label creation.
    Trade Active (Visible only if the Trade site is enabled via Application Settings.) Marking this Stock Item as 'Trade Active' will mean that it will appear on the Trade version of the website as long as there is a price available for the logged-in Customer, i.e. in the Default Price List or their specific assigned Price List.
    Notes
    Enter any notes about the stock options using this box. Click the ‘Add New Note’ button to add the notes.
  8. Once the details have been edited, click the Update Stock Item button to save them.
Open
How To Add Add-To-Basket Drop-Down Lists of Stock Options
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How to Set Up Automated eGift Vouchers
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How to Manage Gift Wrapping
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How to Manage the Wish List

FAQs (15)

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What does the MinPrice refer too?
This looks at all of the stock options within a particular active product which is the minimum priced one.
What does the purchase type refer to?
The retailer can sell the item through the website, or the customer can contact the retailer before purchasing.
Can I use a ‘+’ sign as an attribute value for a product?
No, currently you cannot do this. Instead you should simply enter ‘Plus’ as the attribute value. In your left-side navigation the product name will be displayed followed by ‘Plus’ and not ‘+’. Note that this does not affect customer searches on the front end – if they search for the product name and include a ‘+’ in the search, they will still find the product.
How do I indicate on my website that a customer should contact us if they want to purchase an item?
Open the model page in IRP Admin and in the ‘Advanced Model Information’ section, set the ‘Purchase Type’ to ‘Contact Retailer’. This will display a Small Translation or a Large Translation on the front end. If you use the IRP Admin search facility to search for the text that appears on the front end in the Small or Large Translations, you can edit it. This will display the same message for all products set to ‘Contact Retailer’ so it should be a default message that covers all products.
What are offers and what do they affect?
The offers provide a variety of options for a model. They affect how an offer is displayed and each offer will have an image associated with it.
What does the display time frame for dispatch on models page refer to?
This can be switched on/off on an individual model level. It is based on the closing time of the website for orders each day. You can change this in your Application Settings in the Closing Time section.
Why are some stock options not appearing on my website?
This could be because your translations of the Option Text are too long. This text has a maximum length of 36 characters. You can find this on the model page in the ‘Size / Colour Options’ section – click the More button to see all the details.
How do I show products that customers ‘Also Bought’?
You can display a scroller of products that have been bought by customers in addition to the model being viewed by enabling the Application Setting called ‘Enable Also Bought’ (‘Models Page’ grouping). Note that this is based upon purchase history and cannot be preconfigured, therefore a product with no previous sales will have no ‘Also Bought’ scroller on its page.
Why can customers not add an item to their shopping cart?
This could be because the model belongs to a brand which is not active, however the model is active. Normally when a brand is deactivated all models are also deactivated for that brand. It could be that the model in question has been manually reactivated at some point. To resolve the issue, either deactivate the model, or reactivate the brand.
What size should my product images be?
The bigger the image, the better; we recommend that your original images are at least 1200px by 1200px. The IRP will automatically optimise these images for the web. As such, it is always best to start with the highest quality images available. See Image Processing for more information.
How do I display a stock option in the ‘Add To Basket’ section as ‘In Stock’ as opposed to ‘Only X In Stock’?
The value of the Application Setting Low Stock Threshold determines when ‘Only X In Stock’ is displayed. If the stock level for an item is below this value then the ‘Only X In Stock’ label will display. If the value is changed to zero, then only ‘In Stock’ text will display.
How do I display 'Only X Left In Stock' against items on my website?
You can use the 'Low Stock Threshold' Application Setting (Stock Control group) to configure this. If an item's in-stock value falls below this threshold, the Add to Basket controls on the Models page will display as 'Only x amount Left in Stock'.
Where can customers see all the products that are on offer?
Customers can view all your offers on the yourIRP/offers.aspx page (desktop) and the yourIRP/MobileOffers.aspx page (mobile site). Typically you would link to this page from your top navigation or from a strategically-placed promotional banner. Note that this page also uses the 'In Stock Only' filter. If 'In Stock Only' is selected from the filter, only Promotional Products that have a positive Website Stock Level or have been set to 'Stock Held Externally' will appear in the Product List.
How do I display product Stock IDs for customers to see?
You can do this by enabling the Application Setting called 'Show Stock ID In Add To Basket' (Add to Basket grouping). When enabled, the unique IRP Stock ID will be displayed in the Add to Basket control on the Models page beside each Stock item within that Model.
How do I get an 'Enlarge Image' link to appear on a product page?
You can do this by ticking the box on the ModelsEdit.aspx page called 'Display Large Image Popup' ('Other Model Information' section). Note that the Application Setting, 'Enable Large Image Popup on Models Page' will override the 'Display Large Image' property set against a Model and will need to be enabled before the Large Image popup appears. Note also than you can change the width of the popup using the Application Setting called 'Model Images Width For Larger Image' ('Products' grouping).

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