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All (71)
Knowledge Base (58)
Strategy Centre (13)
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Questions & Answers
Customer Service
Visitors to your site have the ability to ask questions about models. They do this by clicking the ‘Ask A Question’ link on the models page.
Published: 07 Apr 2021
View
Contact Us Questions
Customer Service
You use this section to create specific Contact Us Questions. This allows you to customise and tailor the fields for input values.
Published: 31 Mar 2021
View
Requests
Price Match
If you allow price match requests, your visitors can request a match on a product that they have seen at a cheaper price on another website.
Published: 26 Mar 2021
View
SQL Editor
Programming Utilities
This section shares some functionality with the Reports section. You can use the SQL Editor to add, edit and run reports, download report data and run...
Published: 20 Jul 2020
View
EPOS Till Features & Requirements
EPOS
This topic lists the IRP EPOS fetaures, requirements and recommendations.
Published: 07 Sep 2020
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Specifications
Feed Management
The Specifications section of the IRP allows you to edit feed details as well as browse or edit the SQL query used to populate the feed.
Published: 31 Jul 2023
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Models
Products
Models are the products that you will sell on your website. Each model must be assigned a brand and category so it is important to add all required...
Published: 18 Aug 2023
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Reviews
Customer Service
Reviews will come to represent a very important part of any website. An online review may cement a customer’s decision to buy, or indeed promote them...
Published: 24 May 2021
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Customer Contacts
Customer Service
When a customer uses the Contact Us Question functionality, it creates a Customer Contact within your IRP. You can view the number of new customer...
Published: 31 Mar 2021
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Stock Transfers
Stock Control
You use this section to view and request incoming and outgoing stock transfers between different stock locations.
Published: 02 Apr 2021
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Stock Analytics
Stock Control
You use this section to estimate the costs involved in reordering stock and the potential profits available. You can also update sales velocities,...
Published: 02 Apr 2021
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API - API Keys
Server Management
You use this section to enable API Request Handling, generate secure API Key-Shared Secret pairs to 'sign' and verify each message, and to ensure that...
Published: 10 Aug 2020
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Refusal Reasons
Price Match
You use this section to create price match refusal reasons that can be used when declining a Price Match request.
Published: 26 Mar 2021
View
BASKETS API - AddItemTrade Method
Server Management
You use the AddItemTrade method in the Baskets API to add items to baskets on Trade sites.
Published: 02 Nov 2020
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BASKETS API - AddItem Method
Server Management
You use the AddItem method in the Baskets API to add items to baskets on Desktop and Mobile sites.
Published: 02 Nov 2020
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Trade Promotions
Trade Site
This section is an extension of the B2C Promotions Engine, implemented within the Trade platform. The section contains all the necessary features to...
Published: 31 Mar 2021
View
Referrers
Referrals
You use the Referrers section to view and add details of the domains that refer visitors to your website.
Published: 18 May 2021
View
IRP Checkout Overview
IRP Overviews
The all-new, mobile-first IRP checkout flow is optimised for conversion across all device types. It has been designed from the ground up to maximise...
Published: 16 Apr 2025
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Segmentation
Email Marketing
You use this page to view and edit all of the email segmentation options available to you on the IRP. These include email profiles, mailing list...
Published: 08 Oct 2024
View
IRP Models Page Overview
IRP Overviews
Published: 30 Apr 2025
View
Amazon Integration Overview
Marketplaces
Here are the steps that you need to follow to make the most of the IRP’s Amazon Marketplace feature.
Published: 07 Apr 2021
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Amazon
Marketplaces
You use the Amazon marketplace section of IRP Admin to add and edit marketplaces and monitor Amazon orders that failed to download.
Published: 12 Oct 2021
View
Click and Collect Overview
Orders
This IRP In Depth topic shows you how to make the best of the IRP’s powerful Click & Collect feature.
Published: 08 Apr 2021
View
Overview - New (Integration)
Integration
You use the Overview - New section to configure any type of recurring data integration with the IRP.
Published: 08 Apr 2021
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B2B Overview
Trade Site
By reading through this overview you will become familiar with the key areas of IRP B2B and gain a good understanding of how B2B works from both a...
Published: 20 Oct 2021
View
Price Lists
Trade Site
You use this section to configure customised price lists for different groups of Trade (B2B) Customers.
Published: 15 Sep 2020
View
Financial Reports
Reporting
You use this section to create custom financial reports. You can select date ranges and grouping options for your reports, pick specific field types...
Published: 31 Mar 2021
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Interventions
Interventions
You use this page to configure options for 'intervening' to engage a customer when they are on your website, primarily to move them closer to making a...
Published: 31 Mar 2021
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eBay
Marketplaces
This section is where you view, add, manage and delete eBay Marketplaces on your IRP.
Published: 07 Apr 2021
View
Offer Status Content
Products
The Offer Status Content page shows all model Offer Statuses, their associated icons and the number of models currently under each Status.
Published: 03 Sep 2020
View
Understanding Card Payments On The IRP
Payment Processing
This topic provides an overview of Card payments on the IRP.
Published: 08 Apr 2021
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Local Payment Methods
Payment Processing
This section is where you add each Alternative Payment Method (APM) that you want to implement on your IRP. You will need to add the associated Method...
Published: 05 Feb 2021
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Local Payment Method Accounts
Payment Processing
Here is where you add the Worldpay XML Password, Installation Id, MAC Secret and other details for your Alternative Payment Methods (APMs). This is...
Published: 23 Apr 2021
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Check In Stock Using the EPOS
EPOS
Using Stock Mode in the EPOS enables you to increase the level of stock items without adversely affecting EPOS sales or refund figures.
Published: 20 Jul 2020
View
Overview (Customers)
Customers
The Overview screen presents you with a summary of customer information.
Published: 14 Sep 2020
View
Overview - Legacy (Integration)
Integration
You use the Integration section to configure any type of recurring data integration with the IRP.
Published: 08 Apr 2021
View
Small Translations
ShopFront Translations
The small translations are effectively "snippets" of information throughout the website. These could be items such as "More Info", "Stock", "Reviews",...
Published: 28 Apr 2021
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System Emails
Email Marketing
The System Emails Section allows you to create and edit System Generated Emails. These emails are automatically sent out by the system at specific...
Published: 08 Oct 2024
View
Shipping Countries
Shipping
You use the Shipping Countries section to add and edit Shipping settings for countries. You can also use it to disallow shipping to specific...
Published: 19 Oct 2021
View
Shipping Methods
Shipping
Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by...
Published: 29 Jun 2021
View
Search History
Search Console
The Search History section displays all the terms that have been searched for on the front end of the web site.
Published: 07 Apr 2021
View
Loyalty Schemes
Loyalty Schemes
The Loyalty Scheme system has been created with loyalty bands in mind, e.g. BRONZE - 5% off, SILVER - 10% off and GOLD - 15% off. Loyalty schemes can...
Published: 28 Apr 2021
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Reports
Programming Utilities
Reports allow you to pull information from your IRP database on any aspect of your IRP instance, including Models, Stock, Orders, Admin Users,...
Published: 15 Oct 2021
View
Card Types
Payment Processing
Card types are the different types of card that can be used to place orders on your site. A list of currently-available card types is normally...
Published: 14 Sep 2020
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Vouchers
Promotions Engine
This section allows you to create vouchers that can then be emailed to clients who can redeem them through the website.
Published: 25 Oct 2021
View
Application Settings
Application Settings
Application Settings act as default settings for almost all of the features within the IRP. Although there are a large number of settings, it is...
Published: 04 Oct 2023
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Common Tasks
Server Management
You can set up Common Tasks to schedule routine and/or time-dependent updates and tasks to run automatically. This removes the necessity for someone...
Published: 19 Oct 2021
View
Customers
Customers
The customers section allows you to create customer accounts or edit existing customer accounts on your website.
Published: 13 Oct 2021
View
PayPal API Accounts
Payment Processing
To accept PayPal payments, you must set up your PayPal API Account in your IRP Admin.
Published: 09 Sep 2020
View
PayPal Settings
Payment Processing
All of the Application Settings related to PayPal are stored in this section.
Published: 09 Sep 2020
View
12
Live Market Data
Today v Yesterday ↓0.00%
April 2025 v April 2024 ↑22.28%
YTD 2025 v 2024 ↑17.27%
Arts and Crafts ↓0.09%
Baby & Child ↑1.28%
Cars and Motorcycling ↓0.28%
Electrical & Commercial Equipment ↓0.26%
Fashion Clothing & Accessories ↑0.05%
Food & Drink ↓1.57%
Health and Wellbeing ↓1.63%
Kitchen & Home Appliances ↑0.03%
Pet Care ↑0.57%
Sports and Recreation ↓0.31%
Toys, Games & Collectables ↓0.54%

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