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404 Error Handler

You can find this section under Server Management > 404 Error Handler in the IRP Admin left navigation menu.

You use this section to create 404 "Not Found" error message content. The error message is what a customer sees when they follow a broken link on your website or type a URL into their browser for a page that no longer exists. Typically you would include these elements in your message:

  • A ‘Not Found’ message;
  • A polite apology;
  • A brief possible explanation of why the customer cannot find the page (for example because it has moved);
  • Advice about what they should do (for example, point them to your navigation or home page to find what they are looking for).

The main 404 Error Handler page (404Handler.aspx) contains to tabs for writing your error page content for either your desktop site or your mobile site:

IRP Admin image

At the top-right of the page you can see the main switch (coloured green) for enabling or disabling the 404 Error Handler. (This automatically enables or disables the Application Setting called 'Enable 404 Handler' (in the grouping called 'Technical Settings').)

Note that you can also enable an Application Setting called 'Enable 404 Redirect For Inactive Elements' - when enabled, customers will be redirected to the 404.aspx page whenever they visit a Model, Brand or Category that is now inactive on the website. Also see the Inactive Elements help topic for more information.

For more details, refer to the How To Add 404 Error Handler Content article in this section.

How To Guides (1)

How To Add 404 Error Handler Content

To add 404 Error Handler content, follow these steps:

  1. Go to Server Management > 404 Error Handler in the IRP Admin left navigation menu.
  2. Select either the Desktop 404 Content tab or the Mobile 404 Content tab.
  3. Use the Page Content drop-down list to select the language for the error message. It's a good idea to translate the message into every language that you use in your system.
  4. Type the content of your error message in the main content window.
    You can enter the text in one of the following ways:
    • Type directly in the window using design mode;
    • Write HTML code using the HTML editor;
    • Write your content in MS Word and click the Paste from Word icon to paste the cleaned-up content into the window. Note that you can also use the Paste as Plain Text icon if you have plain text content prepared.
  5. Click the Save 404 Content button to save the details.
  6. If you have not already enabled the 404 Error Handler, click the Enable 404 Handler button at the top of the screen.

FAQs (1)

How do I get “404 Not Found” content to appear?
Make sure that you have enabled the 404 Handler by clicking the box in the top-right of the screen labelled ‘Enable 404 Handler’.
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