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Questions & Answers

You can find this section under Questions & Answers in the IRP Admin left navigation menu.

Visitors to your site have the ability to ask questions about models. They can also view previous questions and answers, either in their own language or in all languages that have been used. They do this by clicking the ‘Ask A Question’ link on the models page. For example:

Ask a question button

These questions will appear in the IRP for you to answer. When you have answered the question, you can post the question and answer on the website and also email the visitor who asked the question.

IRP Admin users will be alerted to new questions in the Alerts bar at the top of the page:

IRP Admin image

When you click on the 'Question' section of the alert menu you are taken to the main Questions.aspx screen under Questions & Answers in the IRP Admin left navigation menu. Here is an example screen:

IRP Admin image

The following fields are displayed:

  • ID: This is the unique IRP identifier for the question.
  • Active: Active questions will appear to the customer on the front end of the website. Inactive questions will not be visible. If you make a change here, make sure that you click the Update All Questions button.
  • Image: If an image is available, it is shown here.
  • Model: This is the IRP model that the question relates to.
  • Price: This is the price of the item that the question relates to.
  • Question and Answer: This shows the text of the question and, if written yet, the response.
  • Date: This shows the date when the question was asked.
  • Lang: This shows the language that the question is written in.
  • Delete: If you want to delete a question, check the Delete box, then click Delete Selected Questions.

You can use the Search bar to find any question that has been asked. If you expand Other Options under the bar you can filter by Active, Inactive or both. You can also filter by Answered, Unanswered or both.

If you want to edit or reply to a question, click the Edit / Reply button. For details, see the How To Respond To Questions article in this section.

Questions And Answers Application Settings

The following Application Settings are available for the Questions And Answers functionality (located within the grouping called 'Reviews & Questions'):

  • Enable Question And Answers: If enabled, a Questions and Answers panel will appear on the models page allowing customers to ask questions about models.
  • Question And Answers Set Minimum Model Price: The minimum price that a model must be before a question can be asked about it through the Questions and Answers functionality.

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How To Respond To Questions

To respond to a question, follow these steps:

  1. Go to the Questions section of the IRP by clicking the ‘Questions’ section on the Alerts bar menu:
  2. IRP Admin image

  3. Alternatively, go directly to Questions & Answers in the IRP Admin left navigation menu.
  4. To show all unanswered questions, click the Show All Unanswered Questions button.
  5. Locate the question that you want to reply to and click the Edit / Reply button.
    The Edit Question screen appears:
  6. IRP Admin image

  7. To see if there are multiple questions relating to the same model, click the Show All Questions for this Model button at the top of the screen. Then click the Edit / Reply button beside the particular question that you want to reply to.
  8. Complete the following details. If you see an asterisk (*) beside a setting it means that the setting is required.
  9. SettingDescription
    Question & Reply Content
    Question This is the question that the user has asked on the front end of the website.
    Reply Enter the answer to the question that you want to post on the front end of the site.
    Email Address The email address of the customer who asked this model question. If you want to email the customer, click the Email Customer button.
    Date Asked The date and time that this question was asked.
    ModelID The IRP Model ID for this product question.
    Model The product that this question relates to.
    Price The price of the product that this question relates to.
    Question Options
    Active Check this option to display the question and answer on the front end of the site. Otherwise, uncheck the box.
    Show Question This option determines where the question will be displayed in relation to other questions for this model. You have three options:
    • At Top: This will display the question at the top of the list, in first position.
    • At Bottom: This will display the question at the bottom of the list, in last position.
    • At Position: This will display the question at a specified position. For example, if you enter ‘3’ the question will be displayed third in the list.
    Apply to ALL Models in the < > brand Check this box to display the question for all models in this brand.
    Apply to ALL Models in the < > category Check this box to display the question for all models in this category.
  10. When you have entered or updated all of the details and you want to send the response to the customer, click the Post To Site And Email Customer button. If you just want to save some changes that you have made, click the Update Question button.
  11. If you want to delete the question - without informing the customer who asked the question - click the Delete Question button.
  12. If you want to delete the question - and email the customer who asked the question - click the Delete & Email Customer button.

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