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Getting Started with IRP Admin

The IRP has a comprehensive — yet intuitive — administration console that enables you to control every aspect of your IRP using one central system. Most IRP users refer to this system simply as ‘IRP Admin’. It is also sometimes called the ‘back end’ to differentiate it from your customer-facing website — the ‘front end’ of your IRP.

IRP Admin is designed for the Microsoft ASP.NET framework and so every Admin page has an .aspx extension, for example Orders.aspx, Models.aspx, ShippingRules.aspx, and so forth. The aspx extension stands for ‘Active Server Page Extended’.

Logging in and logging out of IRP Admin

Logging in

To access your IRP Admin, follow the steps described in the Logging In To The IRP help topic. The topic also provides some helpful troubleshooting information.

Logging out

To log out of IRP Admin, follow these steps:

  1. Click your Admin User icon or image in the top-right corner of IRP Admin. The menu expands downward and you will see the Logout button appear:
    IRP Login
  2. Click the Logout button.
    You will be returned to the IRP Admin Login screen.

Getting help from the IRP Knowledge Base

You can find help in the IRP Knowledge Base in any of the following ways:

  • IRP Admin Left Navigation menu: Each time that you select a section in the IRP Left Navigation menu, a link to the associated Knowledge Base help topics will be displayed on the Knowledge Base tab – this is indicated by the 'question mark' symbol: IRP Admin. You can also use the search bar to look for any term within the Knowledge Base. The results will be displayed in the Knowledge Base results page in IRP World. See How To Use the Left Navigation in IRP Admin.
  • Help tab: By clicking the Help button that displays on the right side of the IRP Admin console when a related help topic is available:
    IRP image
    When you click the link, the associated help content from the IRP Knowledge Base will be opened in a new tab.
  • Quick Find search bar: By selecting the 'IRP World' filter from the drop-down menu in the Quick Find search bar at the top of IRP Admin. This lets you search across IRP World resources. See How To Use the Top Navigation and Alerts Menu in IRP Admin.
  • Opening the Knowledge Base separately: By opening the IRP Knowledge Base in a separate window.

Finding your way around IRP Admin

You use the top, left, bottom and centre navigation areas to find your way around IRP Admin. You can also make use of a comprehensive alerts menu and the 'Trading Chat' instant messenger.

Please refer to the following help topics:

  • How To Use the Top Navigation and Alerts Menu in IRP Admin
  • How To Use the Left Navigation in IRP Admin
  • How To Use the Bottom Navigation Bar in IRP Admin
  • How To Use the Centre Sections of IRP Admin Pages
  • How To Use Trading Chat in IRP Admin

How To Guides (5)

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How To Use the Top Navigation and Alerts Menu in IRP Admin

At the very top of IRP Admin, you will see the following tabs in a row:

IRP Admin

The functions are described in the sections that follow.

Hide / Show Left Navigation

Click the 'hamburger' icon at the left side of the bar to hide or show the IRP Admin left navigation menu. This is useful when you want to fully concentrate on the information displayed in the main grid on a page.

Admin / M-Cloud / Trader / Marketplaces / World

When you click this button you will see a drop-down menu that allows you to go directly to one of the following areas of the IRP platform:

IRP Admin
  • Admin: IRP Shopper Admin is where you are by default when you log in to the IRP. This is the main area where you administrate all functions of the platform.
  • M-Cloud: Click this button to go to the IRP Marketing Cloud area where you can use the IRP Marketing Cloud – Email Manager, the IRP Marketing Cloud – Feed Manager and IRP Marketing Cloud – Order Tracking. These are key areas of the platform and vital for attracting and retaining customers.
  • Trader: Click this button to go to the MissionControl.aspx page in the IRP Trading Terminal. Note that you will be able to view this page only if you have purchased the Trading Terminal product.
  • Marketplaces: Click this button to go to the Marketplaces section in IRP Admin, for example Amazon or eBay.
  • World: Click this button to go to /MyIRPWorld/Home.aspx where you can view all the resources available to you as an IRP World Member.

New Orders

Click this button to take you directly to the Orders page. From here you can see all your new, in-progress and completed orders.

Price Matches

Click this button to take you directly to the Price Matches Requests page. From here you can see any price match requests that visitors have made on products they have seen at a cheaper price on another website. You can then approve or reject the requests.

Live Chat

Click this button to engage with website visitors who have requested a Live Chat session.

Alerts

Click the Alerts button and it will expand downward. You can then select from the following menu options (note that you may not see all of these options, depending on your IRP configuration):

  • Click & Collect Orders: Click this button to process new Click & Collect orders. This will take you directly to the Orders page in IRP Admin. The Click & Collect feature allows your customers to pick up their items at a collection location rather than having them delivered to their home. See Click and Collect Overview for more information.
  • New Trade Orders: Click this button to process new Trade orders. This will take you directly to the Orders page in IRP Admin, specifically showing Trade orders. See B2B Overview for more information.
  • Trade Customers Awaiting Approval: Click this button to see the list of customers who are awaiting approval as Trade Customers. This means that their Account Status setting (under ‘Trade Settings’ on their CustomerEdit.aspx page) has a status of ‘Awaiting Approval’. This will take you directly to the Trade Customers page in IRP Admin. See Trade Customers for more information.
  • Uninvoiced Trade Orders: Click this button to see a list of Trade orders that have been dispatched but that do not have invoices. From this page you can proceed to create invoices for those orders. See B2B Overview for more information.
  • Requesting Trade Drop Shipping: Click this button to see a list of Trade Customers who have requested drop shipping. This means that their Drop Shipping Status setting (under ‘Trade Settings’ on their CustomerEdit.aspx page) has a status of ‘Requested’. From this page you can change their status to ‘Enabled’ or ‘Not Enabled’. You can also upload a drop shipping logo for the customer. See B2B Overview for more information.
  • Trade Orders Overdue Invoices: Click this button to see a list of Trade Orders that have overdue invoices. From this page you can proceed to follow up on the invoices. See B2B Overview for more information.
  • Questions: Click this button to answer product-specific questions that have been asked by customers. This will take you directly to the Questions & Answers page in IRP Admin. When you have answered the question, you can post the question and answer on the website and also email the visitor who asked the question.
  • Reviews: Click this button to approve or reject product reviews from customers. This will take you directly to the Reviews page in IRP Admin. Online reviews have gained in importance. An online review may cement a customer’s decision to buy, or indeed provoke them to ask a question regarding the model.
  • Stock Notifications: Click this button to see in-stock items for which customers have requested an email alert. This will take you directly to the Stock Notifications page in IRP Admin. From here you can tailor the content of the notification emails to send to your customers.
  • Customer Contacts: Click this button to answer queries from your customers. This will take you directly to the Customer Contacts page in IRP Admin. It is important to respond to customers to develop and maintain your reputation for good customer service.
  • Dropped Baskets: Click this button to see what customers have left in their baskets without checking out in the last 30 days. This will take you directly to the Dropped Baskets page in IRP Admin. You can then choose to set up an email schedule to contact those customers and hopefully win back their custom.
  • Postage Exceptions: Click this button to go directly to the Postage Exceptions page in IRP Admin. You use this section to highlight Orders that have not met the criteria set in the Shipping Rules in your IRP.
  • Shipping Methods Low in Codes: Click this button to adjust shipping methods that are running low on codes — this applies only when Royal Mail is enabled. Royal Mail provides a range of codes in advance and each time the IRP generates a label for a parcel it uses a code. This alert lets you know that you need to contact Royal Mail for another range of codes in the near future. Clicking this link will take you directly to the Shipping Methods page in IRP Admin.
  • Failed Individual Words: Click this button to view the customer search terms that have not returned any results. This will take you directly to the Failed Individual Words page in IRP Admin. From here you can create search aliases or reserve the search term. This could help increase your conversion rate.
  • Active Models Missing Attributes: Click this button to view active models that are missing attribute values in your IRP. This will take you directly to the Models page in IRP Admin. It is important to have attributes such as colour and size options set for all of your products, especially if they are active on your website. Otherwise you could confuse visitors and discourage them from returning to your site.
  • Amazon Orders Download Failed: Click this button to view Amazon Marketplace Order IDs that have failed to download correctly. These may occur due to instability in the Amazon API (this is outside of the IRP’s control). This will take you directly to the Amazon Marketplace page in IRP Admin.
  • Marketplace Errors: Click this button to view error messages related to any marketplaces you have configured. This will take you directly to the Marketplace Overview page in IRP Admin
  • Intelligence Alerts: Click this button to go to the MissionControl.aspx page in the IRP Trading Terminal. Note that you will be able to view this page only if you have purchased the Trading Terminal product.
  • Configured Feeds: Click this button to view the feeds that are configured in your IRP to update PPC (Pay Per Click) third parties such as Google, Bing, affiliates and comparison sites. This will take you directly to the Feeds page in IRP Admin.
  • Geo Location Mapping Enabled: Click this button to view or upload geo location country mapping data to your IRP. This will take you directly to the Geo Location page in IRP Admin. You can then apply country and currency user settings automatically when a customer visits your site.

Quick Find

This is your primary — and very powerful — means of finding specific items within IRP Admin. If you click in the search bar, a drop-down list of search criteria appears on the left side of the box. This allows you to search within the following areas of IRP Admin:

  • Products
    • Models
    • Stock ID
    • EAN
    • Part Code
    • External Stock ID
  • Orders
    • ID
    • Surname
    • Postcode
    • Email
  • Customers
    • ID
    • Email
    • Surname
    • Postcode
  • Translations
    • Small
    • Large
  • Vouchers
    • Code
  • IRP World
    • IRP World (use this function to open a new browser window for searching across IRP World)

Today's Online Sales

Click this button to view quick financial details about what is happening with your sales figures. The figures update to keep you informed at all times:

Trading Chat

Click this button to open IRP Trading Chat. See How To Use Trading Chat in IRP Admin for more information.

Keynotes

Click this button to open the keynotes window. These show important notes added by your Account Manager.

IRP DeepAgent Alerts

The number of Intelligence Alerts is shown superimposed on the icon. Click this button to go to the MissionControl.aspx page in the IRP Trading Terminal. Note that you will be able to view this page only if you have purchased the Trading Terminal product.

Your Account

Click this button and the menu will expand downward:

IRP Login

You can then select from the following options:

  • Edit Profile: Click this button to go to the AdminUserEditMyDetails.aspx page where you can update your details. See Admin Users for more information.
  • Enable / Disable Alert Bar: Click this button to view an alert bar drop-down menu for Orders, Stock Control, Products, Emails, Customers, Interface, Shipping, Trade, eBay and Amazon:
    IRP Login
    Each set of data is displayed immediately below the top nav and you can click through to the individual Admin sections from each component in the bar:
    IRP Login
  • Enable / Disable Performance Bar: Click this button to view key Trader statistics for your business. You can click through to the Trader interface to drill down into the details.
  • Pause / Enable Performance Bar Scrolling: Click this button to pause the scrolling motion of the Performance Bar.
  • Logout: Click this button to log out of the IRP.

IRP Admin will remember the setup of the top navigation for all of your subsequent logins.

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How To Use the Left Navigation in IRP Admin
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How To Use the Bottom Navigation Bar in IRP Admin
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How To Use the Centre Sections of IRP Admin Pages
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How To Use Trading Chat in IRP Admin
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