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Shipping Methods

You can find this section under Shipping > Shipping Methods in the IRP Admin left navigation menu.

Shipping Methods are the services that you will use to ship products to your customers. You can set up Shipping Methods for all services provided by any courier.

Intersoft

IRP Commerce has partnered with Intersoft, a complete multi-carrier shipping integration solution, to enable the full and complete integration of Royal Mail, FedEx, DPD UK, DHL and other multiple carriers into the IRP order flow. Using Intersoft will allow all shipping actions to be implemented without leaving the IRP and provide substantial efficiency savings for all in-house dispatch operations where dispatch teams previously had to enter order data, print labels and pay for them from a separate system.

We are confident that this integration will help IRP clients to save money in real terms by introducing efficiency into their order processing via the IRP. It should allow teams to put any current time wasted on manual input and logging into different systems to better use.

For more details, see the How to Set Up the Intersoft Shipping Integration on the IRP help topic.

Parcelforce

Currently, IRP Commerce also provides a standalone Parcelforce integration. This is available for use, Free of Charge, for as long as it is supported by Parcelforce. If a time arrives in the future where Parcelforce require a change to this integration for it to continue to function, the Parcelforce Label solution will be migrated into the IRP Intersoft Shipping Gateway Licence and provided as a service from within this gateway along with the other carriers mentioned above.

Note on Royal Mail COSS
The Customer Own System Solution (COSS) from Royal Mail integration is currently being deprecated. This solution has been superseded by Intersoft and will therefore no longer be supported. Please contact your IRP Account Manager for more information.

ShippingMethods.aspx page

The ShippingMethods.aspx page appears as follows:

IRP Admin image

This shows the following details:

  • ID: The unique IRP identifier for this Shipping Method, created automatically by the IRP.
  • Priority: This is used when printing order sheets. Higher-priority Shipping Methods will have their sheets printed first. If priority shipping does not apply to your dispatch process, set this value to 0.
  • Carrier: The carrier to be used to provide shipping services.
  • Display Name: The name of this Shipping Method that will appear on the front end of the website.
  • Average Shipping Cost: The average ex-tax cost of this Shipping Method as charged to your company.
  • Label BackGround: This shows the label background for this Shipping Method, if one has been configured.
  • [Delete check box]: Check this box to select a Shipping Method for deletion. Subsequently, click the Delete Selected Shipping Methods button.
  • Create Label: Click this button to create an Ad-Hoc Postage Label for this Shipping Method. This takes you to the ShippingAdHocLabelEdit.aspx page – see the Ad-Hoc Postage Label help topic for more information.
  • Edit: Click this button to make changes to a Shipping Method configuration. For more details, see the How To articles below.

Overview video

Note: Currently videos are not maintained in line with each software release and therefore features may work slightly differently from the way they are shown.

How To Guides (6)

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How To Add or Edit a Basic Non-Integrated Shipping Method
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How to Set Up the Intersoft Shipping Integration on the IRP
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How to Add or Edit an Intersoft Shipping Method

NOTE: So that you understand all of the elements involved in configuring the Intersoft functionality, ensure that you read the article called How to Set Up the Intersoft Shipping Integration on the IRP in this help topic.

To add or edit an Intersoft Shipping Method, follow these steps:

  1. Go to Shipping > Shipping Methods in the IRP Admin left navigation menu.
  2. To add a new Shipping Method, click the Add New Shipping Method button at the top of the screen.
    To edit an existing Shipping Method, click the Edit button at the right side of the Shipping Method that you want to edit.
  3. Enter or edit the following details:
    SettingDescription
    Shipping Method Details
    Shipping Method ID The unique IRP identifier for this Shipping Method. This is generated automatically when adding a Shipping Method.
    Display Name The Name of this Shipping Method that will appear on the front end of the website. Click the 'Translate' button to change the language you are editing.
    Manifest Name Where the Name to be displayed on a Collection Manifest is different to Shipping Method Name, enter a Manifest Name. Otherwise, the Name displayed on the Manifest will be equal to the Shipping Method Name. For example, a Shipping Method has a Name value of ‘Royal Mail 1st Class’. Customers understand this value so it makes sense for this to appear on the front end. Royal Mail refer to this service as ‘CRL01 – Packet Post Daily Rate 1c’ and they require this Name to appear on the manifest.
    Integration Provider Select Intersoft.
    Carrier Select the appropriate Carrier from the drop-down list, for example Royal Mail, DHL Express or FedEx.
    Incoterms Select the relevant Incoterms (International Commercial Terms) per Intersoft shipping method for use with shipments post-Brexit:
    • DDU (Delivered Duty Unpaid)
    • DDP (Delivered Duty Paid)
    • DAP (Delivered at Place)
    • DAT (Delivered at Terminal)
    See the website Incoterms Explained for more information.
    Taxable Check this box if you have to pay VAT on this method. In the vast majority of cases, this should be set to true. In the case of Royal Mail in the UK however, this should be false.
    Earliest Ship Day The earliest point in the working week at which an item can be shipped. This should be defaulted to ‘Monday 09:00’. If you are creating a Shipping Method specifically for Saturday shipping, you would set the value to ‘Saturday 09:00’. This has no effect on availability of Shipping Methods on the front end.
    Latest Ship Day The latest point in the working week at which an item can be shipped. This should be defaulted to ‘Friday 16:00’. If you are creating a Shipping Method specifically for Saturday shipping, you would set the value to ‘Saturday 16:00’. This has no effect on availability of Shipping Methods on the front end.
    Priority This is used when printing ‘Approved’ Order sheets. Higher priority Shipping Methods will have their sheets printed first. If priority shipping does not apply to your dispatch process, set this value to 0.
    Auto-Dispatch Additional details requested when a parcel with this Shipping Method is being Auto-Dispatched.
    • Request Parcel Dimensions: Check this box to prompt the user to enter the width, length and height of the parcel prior to dispatch.
    • Request Parcel Weight: Check this box to prompt the user to enter the weight in kg of the parcel prior to dispatch.
    You should enable these settings only if the Shipping Method needs these details for Manifests or API calls.
    Default Parcel Type This setting will determine the default Parcel Type that will be allocated to orders being dispatched using this Shipping Method. See the Parcel Types help topic for more information.
    Tracking URL This is the full URL (including http://) that a customer can go to in order to enter their tracking code as provided in their emails and My Account. If it is possible to go straight to the exact parcel by putting the tracking code in the URL, put the placeholder ‘$$TrackingCode$$’ in the URL e.g. http://www.carrierwebsite.com/tracking?code=$$TrackingCode$$. The IRP will automatically replace that placeholder when required.
    Avg. Shipping Cost The average ex Tax Cost of this Shipping Method as charged to your company. This value is used for profit calculations. You must enter a numerical value for this setting.
    External Shipping Method ID (Optional) This is a way of identifying a shipping method using an external code if, for example, you want to use the value in feeds, etc.
    Ship Method Amazon The 'ship-method' sent to Amazon in the _POST_FLAT_FILE_FULFILLMENT_DATA_ Order Fulfilment Feed for this Shipping Method.
    Carrier Code Amazon The 'carrier-code' sent to Amazon in the _POST_FLAT_FILE_FULFILLMENT_DATA_ Order Fulfilment Feed for this Shipping Method.
    Carrier Name Amazon The 'carrier-name' sent to Amazon in the _POST_FLAT_FILE_FULFILLMENT_DATA_ Order Fulfilment Feed for this Shipping Method.
    Carrier Details eBay The Carrier value sent to eBay when tracking information is transmitted.
    Royal Mail
    Note that this section is shown only when Royal Mail is selected as the Carrier for the Intersoft Integration Provider
    Carrier Service The shipping service to be used by the designated carrier via the Intersoft integration. Refer to this guide for help with international shipment services.
    Label Description Of Goods A generic description which will be used when creating all Intersoft labels. (Required)
    Default Service Format This field is required when using Service Enhancements. Select from the following:
    • None Set
    • Inland Letter
    • Inland Large Letter
    • Inland Parcel
    • International Letter
    • International Flat
    • International Parcel
    • Inland Format Not Applicable
    • International Format Not Applicable
    • International Printed Papers
    When dispatching shipments with a Parcel Type with a designated 'Intersoft Royal Mail Service Format', the format set against the Parcel Type will be used. In the case that a Parcel Type is used to dispatch which does not have a set Service Format, the Default Service Format set against the Shipping Method will be used instead. This allows a Service Format to always be available when making use of Service Enhancements for Royal Mail Intersoft Shipping Methods.
    Note that the Royal Mail Service Matrix Excel file will allow you to diagnose if you are sending the correct Service Format.
    Service Enhancement 1 Service Enhancements are used by Intersoft when creating Royal Mail shipments to designate various enhancements that should be made to the service, for example, whether the service should be 'Signed For' or 'Tracked'. You can set only one Service Enhancement per Service Enhancement Group against a Shipping Method. You can select from the following groups:
    • Recorded Signed For Mail:
      • Recorded
    • Tracked Delivery Options:
      • Tracked Signature
    • Local Collect:
      • Local Collect
    • Saturday Guaranteed:
      • Saturday Guaranteed
    • Tracking Notifications:
      • Email Notification
      • SMS & Email Notification
      • SMS Notification
    • Consequential Loss Insurance:
      • Consequential Loss £750
      • Consequential Loss £1000
      • Consequential Loss £2500
      • Consequential Loss £5000
      • Consequential Loss £7500
      • Consequential Loss £10000
    NOTE: 1) Make sure that you define the Default Service Format described above as this is required when using Service Enhancements (the Royal Mail Service Matrix Excel file will allow you to diagnose if you are sending the correct Service Format). 2) It is important to ensure that any Service Enhancement you add is compatible with the Royal Mail service that you have selected, otherwise you will see an error message when you attempt to dispatch an order.
    Service Enhancement 2 See the description of 'Service Enhancement 1' above.
    Service Enhancement 3 See the description of 'Service Enhancement 1' above.
    Service Enhancement 4 See the description of 'Service Enhancement 1' above.
    DHL Express
    Note that this section is shown only when DHL is selected as the Carrier for the Intersoft Integration Provider
    Carrier Service The shipping service to be used by the designated carrier via the Intersoft integration.
    Label Description Of Goods A generic description which will be used when creating all Intersoft labels. (Required)
    FedEx
    Note that this section is shown only when FedEx is selected as the Carrier for the Intersoft Integration Provider
    Carrier Service The shipping service to be used by the designated carrier via the Intersoft integration.
    Label Description Of Goods A generic description which will be used when creating all Intersoft labels. (Required)
    DPD
    Note that this section is shown only when DPD is selected as the Carrier for the Intersoft Integration Provider
    Carrier Service The shipping service to be used by the designated carrier via the Intersoft integration. Select from:
    • DPD – Air Classic
    • DPD – Classic Parcel
    • DPD – Express EU
    • DPD – Express Parcel
    • DPD – Expresspak
    • DPD – Expresspak – 10:30
    • DPD – Expresspak – Next Day
    • DPD – Expresspak – Saturday
    • DPD – Expresspak – Sunday
    • DPD – Parcel – Next Day
    • DPD – Parcel – Two Day
    Label Description Of Goods A generic description which will be used when creating all Intersoft labels. (Required)
    GLS
    Note that this section is shown only when GLS is selected as the Carrier for the Intersoft Integration Provider
    Carrier Service The shipping service to be used by the designated carrier via the Intersoft integration. Select from:
    • GLS Business Parcel
    Label Description Of Goods A generic description which will be used when creating all Intersoft labels. (Required)
    P2P
    Note that this section is shown only when P2P is selected as the Carrier for the Intersoft Integration Provider
    Carrier Service The shipping service to be used by the designated carrier via the Intersoft integration. Select from:
    • Trakpak Worldwide
    Label Description Of Goods A generic description which will be used when creating all Intersoft labels. (Required)
    DPD Ireland
    Note that this section is shown only when DPD Ireland is selected as the Carrier for the Intersoft Integration Provider
    Carrier Service The shipping service to be used by the designated carrier via the Intersoft integration. Select from:
    • Next Day
    • Saturday Delivery
    • Classic
    • Air Express
    Label Description Of Goods A generic description which will be used when creating all Intersoft labels. (Required)
    Service Enhancement 1 Service Enhancements are used by Intersoft when creating shipments to designate various enhancements that should be made to the service, for example, whether the Delivery Option should be 'letterbox' or 'neighbour'. You can set only one Service Enhancement per Service Enhancement Group against a Shipping Method. Select from the following options:
    • None Set
    • Email Notifications
      • Email Notifications
    • SMS Notifications
      • SMS Notifications
    • Extra Insurance
      • Extra Insurance
    • Delivery Options
      • Delivery Option – Safe Place
      • Delivery Option – Neighbour
      • Delivery Option – Letterbox
    Service Enhancement 2 See the description of 'Service Enhancement 1' above.
    Service Enhancement 3 See the description of 'Service Enhancement 1' above.
    Service Enhancement 4 See the description of 'Service Enhancement 1' above.
    Front-End Display
    Checkout Display Information on this Shipping Method to be displayed on the Checkout > Postage Page. You can translate this into any active language in your system.
    HTML Display The HTML Description for this Shipping Method, to be displayed to the customer on the front end ShippingMethodDisplay.aspx page. You can translate this into any active language in your system.
  4. When inserting a Shipping Method, click the Insert Shipping Method button to save the details. If successful, the following message will appear:
    Note that you can also click the Print Test Label button to print a label for this Shipping Method.
Open
How To Set Up Parcelforce Shipping Integration
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How To Set Up Royal Mail COSS (DEPRECATED)
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How To Set Up Royal Mail Shipping Integration (DEPRECATED)

FAQs (1)

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With Parcelforce, what do I do if a Shipping Method has specific settings that are different to the global ExpressLink Application Settings, for example if there is a different Contract Number ?
If, for example, you are supplied with two shipping Contract IDs from Parcelforce, add the main one with the most services attached to it in the Parcelforce Application Settings, and the second code behind the other Shipping Method in the Shipping Methods section. You can edit the Shipping Method as follows:

1. In the ‘Parcelforce’ section of the ShippingMethodEdit.aspx screen, check the box for ‘Method has Unique Settings’.
2. Add the different setting, for example the Contract Number.
3. Click ‘Update Shipping Method’.

All default Parcelforce settings can be amended in this way if a particular method has a unique variant on the value.
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